At a Glance
- Tasks: Deliver first-class service to homeless families in temporary accommodation and manage property issues.
- Company: Join a supportive team dedicated to making a positive impact in the community.
- Benefits: Enjoy 40 days annual leave, flexible working, and a generous pension plan.
- Other info: Inclusive workplace committed to equality, diversity, and employee well-being.
- Why this job: Make a real difference in people's lives while developing your skills in a rewarding environment.
- Qualifications: Strong communication, customer service skills, and a proactive approach to problem-solving.
The predicted salary is between 43103 - 43103 £ per year.
Can you deliver first class service for our homeless families living in temporary accommodation? The Property Management Team are responsible for ensuring that for those living in temporary accommodation, the properties are suitable and well maintained. Repair issues must be dealt with promptly with a particular emphasis on ensuring that properties are free of damp and mould.
You will be part of a busy service that offers a challenging yet rewarding environment where no two days are the same. Supporting people when they are most in need whilst having the ability to build a good rapport with service users as well as private landlords, repairs teams and service providers. You will need to proactively seek solutions to issues raised often whilst on site or in the office. These include neighbour disputes, repairs, safety and suitability issues as the needs of our families may change. You need to be organised and have the skills to effectively manage cases, together with balancing the needs of the service user. You will also be responsible for undertaking health and safety inspections and ensuring that the internal property and its surrounds are safe for the residents. Resilience is key as some of those in need of our services are often vulnerable or in a situation where things are out of their control. This can be an extremely difficult period for those involved so the ability to focus on supporting them through this period is essential.
About The Role
- Customer service skills: Some service users are vulnerable or come from challenging backgrounds so being able to listen and support is essential whilst remaining calm and professional. The main objective is to deliver the best service we can to those that need it.
- Writing Skills: Accurately recording on the management system, writing letters and reports, you will need to be able to write clearly and to a high standard as regular contact with residents and other stakeholders is a feature of the role.
- Basic knowledge of property management: You will need to understand the basics of health and safety and homeless procedure, however support will be given to candidates to build on this knowledge and on the job learning will take place.
- Proactive and organised: You will need to effectively manage cases to completion, making sure that actions are taken in a timely manner and communication is regular. Taking pride and ownership of cases and focusing on delivering an excellent service.
- Stakeholder relationships: Working with a diverse client group you will need to build professional relationships with stakeholders such as private landlords and other services in the wider Housing and Council departments such as repairs and maintenance.
- Empathy and listening: At times service users may be struggling and it is important that you recognise this when dealing with service users.
Essential Qualifications, Skills and Experience
- Ability to work independently, motivated and put people first
- Excellent written and verbal communication skills and the ability to adapt to a diverse range of clients
- Excellent customer service skills
- Excellent organisation skills and the ability to prioritise
- Commitment to maintaining and improving the quality of services provided.
If you are passionate about making a positive impact on Richmond and Wandsworth’s ability to deliver services, possess the required skills, and thrive in a challenging yet highly rewarding environment, we invite you to apply for this opportunity.
Indicative Recruitment Timeline
- Closing Date: Sunday 14th June 2026
- Shortlisting Date: W/C 15th June 2026
- Interview Date: TBC
We may close this vacancy early once a sufficient number of applications has been received. Please submit your application as soon as possible to avoid disappointment.
Useful Information
Richmond & Wandsworth Better Service Partnership are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services. We are proud to be a Disability Confident employer. If you require any assistance throughout the recruitment and selection process, please let us know. We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment. Some posts may be exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to these posts will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).
We offer a wide range of benefits designed to attract, develop, and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan.
Property Management Officer employer: LB RICHMOND UPON THAMES & LB WANDSWORTH
As a Property Management Officer with Richmond & Wandsworth Better Service Partnership, you will join a dedicated team committed to providing first-class service to vulnerable families in temporary accommodation. Our inclusive work culture prioritises employee well-being and professional growth, offering generous benefits such as 40 days of annual leave, flexible working arrangements, and a robust pension plan, all while making a meaningful impact in the community.
Contact Details:
LB RICHMOND UPON THAMES & LB WANDSWORTH Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Property Management Officer
✨Tip Number 1
Get to know the company! Research Richmond & Wandsworth Better Service Partnership and understand their values. This will help you tailor your approach during interviews and show that you're genuinely interested in making a positive impact.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with vulnerable service users, being able to listen and respond empathetically is key. Role-play scenarios with friends or family to build your confidence.
✨Tip Number 3
Show off your organisational skills! Prepare examples of how you've effectively managed cases or projects in the past. Being proactive and organised is crucial for this role, so make sure you highlight these abilities.
✨Tip Number 4
Apply through our website! It’s the easiest way to ensure your application gets noticed. Plus, it shows you're serious about the position. Don’t wait until the last minute; get your application in early!
We think you need these skills to ace Property Management Officer
Some tips for your application 🫡
Show Off Your Writing Skills:Since this role requires excellent written communication, make sure your application is clear and well-structured. Use proper grammar and spelling, and don’t forget to tailor your cover letter to highlight your relevant experience in property management.
Be Personable:We want to see your personality shine through! When writing your application, let us know how you connect with people, especially those from diverse backgrounds. Share examples of how you've supported vulnerable individuals in the past.
Highlight Your Organisational Skills:This role is all about managing cases effectively, so be sure to mention any experience you have in keeping things organised. Talk about how you prioritise tasks and ensure timely communication with stakeholders.
Apply Through Our Website:It’s super easy to apply! Just scroll down and click on 'Apply' on our website. This way, we can keep track of your application and get back to you as soon as possible. Don’t miss out!
How to prepare for a job interview at LB RICHMOND UPON THAMES & LB WANDSWORTH
✨Know Your Stuff
Make sure you brush up on the basics of property management, health and safety regulations, and homelessness procedures. Familiarise yourself with common issues faced by service users and how to address them. This knowledge will help you demonstrate your understanding of the role and show that you're proactive.
✨Showcase Your Empathy
During the interview, be prepared to discuss how you would handle sensitive situations with vulnerable service users. Share examples from your past experiences where you've shown empathy and support. This will highlight your ability to connect with people and provide the first-class service they need.
✨Communication is Key
Since you'll be writing reports and communicating with various stakeholders, practice articulating your thoughts clearly. You might even want to prepare a short written piece or report to showcase your writing skills. This will demonstrate your ability to communicate effectively in both verbal and written forms.
✨Be Organised and Proactive
Prepare to discuss how you manage your time and prioritise tasks. Think of specific examples where you've successfully managed multiple cases or projects. Showing that you can stay organised and take ownership of your responsibilities will set you apart as a candidate who can thrive in a busy environment.
