At a Glance
- Tasks: Deliver first-class service to homeless families in temporary accommodation.
- Company: Join a supportive team dedicated to making a positive impact in the community.
- Benefits: Enjoy 40 days annual leave, competitive salary, and opportunities for professional growth.
- Other info: Dynamic role with diverse challenges and a commitment to inclusivity.
- Why this job: Make a real difference in people's lives while developing valuable skills.
- Qualifications: Strong communication, customer service skills, and a passion for helping others.
The predicted salary is between 38976 - 47229 £ per year.
Can you deliver first class service for our homeless families living in temporary accommodation? The Property Management Team are responsible for ensuring that for those living in temporary accommodation, the properties are suitable and well maintained. Repair issues must be dealt with promptly with a particular emphasis on ensuring that properties are free of damp and mould.
You will be part of a busy service that offers a challenging yet rewarding environment where no two days are the same. Supporting people when they are most in need whilst having the ability to build a good rapport with service users as well as private landlords, repairs teams and service providers.
You will need to proactively seek solutions to issues raised often whilst on site or in the office. These include neighbour disputes, repairs, safety and suitability issues as the needs of our families may change. You need to be organised and have the skills to effectively manage cases, together with balancing the needs of the service user. You will also be responsible for undertaking health and safety inspections and ensuring that the internal property and its surrounds are safe for the residents.
Resilience is key as some of those in need of our services are often vulnerable or in a situation where things are out of their control. This can be an extremely difficult period for those involved so the ability to focus on supporting them through this period is essential.
About The Role
- Customer service skills: Some service users are vulnerable or come from challenging backgrounds so being able to listen and support is essential whilst remaining calm and professional. The main objective is to deliver the best service we can to those that need it.
- Writing Skills: Accurately recording on the management system, writing letters and reports, you will need to be able to write clearly and to a high standard as regular contact with residents and other stakeholders is a feature of the role.
- Basic knowledge of property management: You will need to understand the basics of health and safety and homeless procedure, however support will be given to candidates to build on this knowledge and on the job learning will take place.
- Proactive and organised: You will need to effectively manage cases to completion, making sure that actions are taken in a timely manner and communication is regular. Taking pride and ownership of cases and focusing on delivering an excellent service.
- Stakeholder relationships: Working with a diverse client group you will need to build professional relationships with stakeholders such as private landlords and other services in the wider Housing and Council departments such as repairs and maintenance.
- Empathy and listening: At times service users may be struggling and it is important that you recognise this when dealing with service users.
Essential Qualifications, Skills and Experience
- Ability to work independently, motivated and put people first
- Excellent written and verbal communication skills and the ability to adapt to a diverse range of clients
- Excellent customer service skills
- Excellent organisation skills and the ability to prioritise
- Commitment to maintaining and improving the quality of services provided.
If you are passionate about making a positive impact on Richmond and Wandsworth’s ability to deliver services, possess the required skills, and thrive in a challenging yet highly rewarding environment, we invite you to apply for this opportunity.
Indicative Recruitment Timeline:
- Closing Date: Sunday 14th June 2026.
- Shortlisting Date: W/C 15th June 2026.
- Interview Date: TBC.
We may close this vacancy early once a sufficient number of applications has been received. Please submit your application as soon as possible to avoid disappointment.
Useful Information
Richmond & Wandsworth Better Service Partnership are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services.
We are proud to be a Disability Confident employer. If you require any reasonable adjustments throughout the recruitment and selection process, please let us know.
We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment. Some posts may be exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to these posts will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).
We offer a wide range of benefits designed to attract, develop, and reward our employees such as 40 days annual leave.
Property Management Officer in London employer: LB RICHMOND UPON THAMES & LB WANDSWORTH
As a Property Management Officer with Richmond & Wandsworth Better Service Partnership, you will join a dedicated team committed to providing first-class service to vulnerable families in temporary accommodation. Our inclusive work culture prioritises employee well-being and professional growth, offering extensive benefits such as 40 days of annual leave and opportunities for on-the-job learning. Located in the vibrant area of Putney Bridge Road, this role not only allows you to make a meaningful impact in the community but also fosters a supportive environment where your contributions are valued.
Contact Details:
LB RICHMOND UPON THAMES & LB WANDSWORTH Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Property Management Officer in London
✨Tip Number 1
Get to know the company! Research Richmond & Wandsworth Better Service Partnership and understand their values. This will help you tailor your approach during interviews and show that you're genuinely interested in making a positive impact.
✨Tip Number 2
Practice your customer service skills! Since you'll be dealing with vulnerable service users, role-play scenarios with friends or family. This will help you stay calm and professional when faced with challenging situations.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events related to property management. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our team and making a difference in the community.
We think you need these skills to ace Property Management Officer in London
Some tips for your application 🫡
Show Off Your Writing Skills:Since you'll be writing letters and reports, make sure your application showcases your ability to communicate clearly and effectively. Use proper grammar and structure to demonstrate that you can handle the written aspects of the role.
Tailor Your Application:Take a moment to read through the job description and highlight how your experience aligns with the responsibilities mentioned. We want to see how you can deliver first-class service to our service users, so make it personal!
Be Proactive in Your Approach:In your application, mention specific examples where you've taken initiative or solved problems in previous roles. This will show us that you're organised and ready to tackle the challenges that come with the Property Management Officer position.
Apply Through Our Website:We encourage you to submit your application through our website for a smoother process. It’s the best way for us to receive your details and get you on the path to joining our team!
How to prepare for a job interview at LB RICHMOND UPON THAMES & LB WANDSWORTH
✨Know Your Stuff
Make sure you brush up on the basics of property management and health and safety regulations. Familiarise yourself with common issues faced in temporary accommodation, like damp and mould, so you can speak confidently about how to address these challenges.
✨Showcase Your Empathy
During the interview, highlight your ability to connect with vulnerable service users. Share examples of how you've supported individuals in difficult situations, demonstrating your listening skills and calm approach under pressure.
✨Be Proactive
Prepare to discuss how you would handle various scenarios that may arise in the role. Think about how you would manage neighbour disputes or urgent repair requests, and be ready to suggest proactive solutions that show your organisational skills.
✨Build Rapport with Stakeholders
Emphasise your experience in building professional relationships with diverse stakeholders. Be prepared to talk about how you’ve successfully collaborated with landlords, repairs teams, or other services, showcasing your communication skills and teamwork.
