Pensions Officer Benefits in London

An exciting opportunity has arisen to work as a Pension Officer. If you are looking for a challenge or change of role and have proven attention to detail, are customer focused, numerate and have a track record of producing accurate work this may be the role for you.

In this role, you will provide accurate calculations. You will engage with scheme members and employers in person, by telephone, email and letter. Your contribution to our team will help to provide a first class service to members. This is a very exciting phase for our service as we transform through expanding our staffing resources, greater use of automation and emphasis on people development. We are focused on continuous improvement and devising ever better ways of working, so you will thrive with us if you are keen to contribute your ideas on how to develop the service.

About the role: The Pensions Shared Service, based in Wandsworth, runs the administration of the Local Government Pension Scheme (LGPS) for five London boroughs: Camden, Merton, Richmond, Waltham Forest and Wandsworth. We’re seeking a proactive and detail-driven professional who can combine technical accuracy with excellent communication skills. The ideal candidate will be comfortable working with complex data, managing payroll processes, and supporting projects that improve service delivery.

Essential Qualifications, Skills and Experience:

• Highly numerate, with the proven ability to incorporate complex rules into calculations
• Able to determine your own work priorities and manage conflicting demands appropriately
• Able to recognise when a process or policy is not working as effectively as it could and make suggestions as to how it could be improved
• Communicate well with a range of audiences including colleagues, Human Resources, Payroll, schools and external employers’ representatives.
• Proficient IT skills with the major Microsoft packages

Indicative Recruitment Timeline:

• Closing Date: Sunday 5th July 2026.
• Shortlisting Date: W/C Thursday 6th July 2026.
• Interview Date: W/C 13th July 2026.

We may close this vacancy early once a sufficient number of applications has been received. Please submit your application as soon as possible to avoid disappointment.

Richmond & Wandsworth Better Service Partnership are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services. We are proud to be a Disability Confident employer. If you require any reasonable adjustments throughout the recruitment and selection process, please let us know.

We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment. Some posts may be exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to these posts will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).

We offer a wide range of benefits designed to attract, develop, and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan.