At a Glance
- Tasks: Investigate appeals and complaints, ensuring fair enforcement of local regulations.
- Company: Join a community-focused council dedicated to environmental protection and public service.
- Benefits: Enjoy 40 days annual leave, flexible working, and a generous pension plan.
- Other info: Be part of a diverse team committed to equality and safeguarding.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Strong analytical skills and experience in record keeping and data management.
The predicted salary is between 38976 - 47229 £ per year.
Salary Range: SSA Scale PO1 £38,976-£47,229
Full Time, Permanent
Are you passionate about delivering excellent customer service, making balanced decisions, and helping to keep communities clean and safe? We're looking for a proactive and highly organised Enforcement Support and Appeals Officer to join our Inspection and Enforcement team, supporting services across Richmond and Wandsworth.
In this varied and rewarding role, you'll take ownership of investigating and determining appeals, complaints, and enquiries relating to Fixed Penalty Notices (FPNs), Penalty Charge Notices (PCNs), and waste enforcement activities. You'll work closely with residents, Councillors, MPs, businesses, and internal stakeholders, ensuring all cases are handled fairly, professionally, and in line with legislation and council policies. From analysing data and producing management reports to supporting environmental initiatives such as Mega Skip Days, you'll play a key role in delivering high-quality enforcement services that make a visible difference to local communities.
This is an opportunity to be at the heart of a service that protects the local environment and promotes community pride. As the Enforcement Support and Appeals Officer, you'll ensure appeals, complaints, and enforcement enquiries are resolved efficiently, consistently, and with sound judgement.
- Record Keeping and Systems Management: Experience maintaining accurate records, databases, and case management systems.
- Data Analysis and Reporting: Strong analytical skills with the ability to collate data and produce reports to support decision-making.
We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services.
We are proud to be a Disability Confident employer. We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment. Some posts may be exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to these posts will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).
We offer a wide range of benefits designed to attract, develop, and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan.
Legal Risk and Compliance Officer employer: LB RICHMOND UPON THAMES & LB WANDSWORTH
Richmond and Wandsworth Councils offer an exceptional work environment for the Information Governance Manager and Deputy DPO role, with a strong commitment to inclusivity and employee well-being. Enjoy flexible and hybrid working arrangements, generous annual leave of 40 days, and a robust pension plan, all while contributing to meaningful public service and safeguarding community trust. The Councils foster a culture of continuous improvement and professional development, ensuring that employees can thrive and make impactful contributions in their roles.
Contact Details:
LB RICHMOND UPON THAMES & LB WANDSWORTH Recruitment Team
