At a Glance
- Tasks: Support and develop NEC Housing, improve services, and deliver user training.
- Company: Join a forward-thinking council committed to inclusivity and innovation.
- Benefits: Enjoy 40 days annual leave, flexible working, and a generous pension plan.
- Other info: Hybrid role with excellent career growth opportunities in a supportive environment.
- Why this job: Make a real difference in housing services while using your tech skills.
- Qualifications: Experience in database design, SQL scripting, and IT training required.
The predicted salary is between 43545 - 55992 £ per year.
Salary Range: £43,545 – £55,992 per annum
Permanent – Fulltime (36 Hours)
Location: Wandsworth, London
Other essential information: This is a hybrid role, currently mostly remote.
Are you someone who enjoys using technology to improve services, solve problems and help people get the best from business systems? As a Housing Application Development and Support Officer, you will play a key role in supporting, developing and improving NEC Housing, the department’s core digital system for delivering housing services to residents.
You will provide frontline support to users, gather and document requirements, test and implement system changes, and help ensure that new processes and modules are introduced effectively. You will also produce SQL reports and Power BI dashboards, deliver user training, maintain guidance materials, and contribute to continuous improvement so that the system supports efficient, accurate and resident-focused service delivery.
About the role:
- Provide front line support for users of NEC Housing
- Lead on supporting and developing NEC Housing
- Collect and document user requirements, plan system changes, and manage testing (UAT)
- Manage the implementation of new processes and modules within NEC
- Review existing workflows and recommend improvements to drive efficiency and improve digital solutions
- Write SQL reports and design Power BI dashboards to meet the department’s reporting requirements
- Provide NEC Housing training to users and maintain training materials
- Attend NEC User Group meetings to keep up to date with developments and share best practice
Essential Qualifications, Skills and Experience:
- Have experience with database design and development
- Previous experience writing SQL scripts
- Ability to design Power BI dashboards
- Experience in designing and delivering IT training
- Working knowledge of Local Authority housing legislation and procedures
Closing Date: Sunday 26th July 2026
Shortlisting Date: W/C 27th July 2026
Interview Date: W/C 10th August 2026
Test/Presentation: SQL test on day of interview – interviews in person only.
We may close this vacancy early once a sufficient number of applications has been received. Please submit your application as soon as possible to avoid disappointment.
Useful Information:
Richmond & Wandsworth Better Service Partnership are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services.
We are proud to be a Disability Confident employer. If you require any reasonable adjustments throughout the recruitment and selection process, please let us know.
We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment. Some posts may be exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to these posts will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).
We offer a wide range of benefits designed to attract, develop, and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan.
Housing Application Development and Support Officer employer: LB RICHMOND UPON THAMES & LB WANDSWORTH
Richmond and Wandsworth Councils offer an exceptional work environment for the Information Governance Manager and Deputy DPO role, with a strong commitment to inclusivity and employee well-being. Enjoy flexible and hybrid working arrangements, generous annual leave of 40 days, and a robust pension plan, all while contributing to meaningful public service and safeguarding community trust. The Councils foster a culture of continuous improvement and professional development, ensuring that employees can thrive and make impactful contributions in their roles.
Contact Details:
LB RICHMOND UPON THAMES & LB WANDSWORTH Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Housing Application Development and Support Officer
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We think you need these skills to ace Housing Application Development and Support Officer
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✨Brush Up on Your Technical Skills
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