Consultation Officer

£39,471 pro rata
36 per week
Twickenham/Wandsworth plus remote working

There has never been a more important time to listen carefully to our residents, service-users and staff, and to make sure their views are reflected in the way we work and the services we provide.

Are you an experienced professional in the field of consultation and engagement? Do you enjoy using your creative ideas to develop engaging content and innovative approaches to encourage participation? Would you like to make a difference to our local communities?

If so, an exciting opportunity has arisen for a Consultation Officer to join the Chief Executive’s department at the London Boroughs of Richmond and Wandsworth. You will help ensure our reputation for industry-leading public consultation is maintained and that we use the latest intelligence-led approaches to empower people to have their say on issues that affect them.

About the Team

The successful candidate will be joining an experienced and ambitious Consultation Team that includes several permanent staff and a pool of casual consultation, research and insight analysts. The Consultation Team works across the two councils, carrying out public consultations and staff surveys, analysing the results, using the data to provide insight to officers and councillors and feeding back to the public. This work is vital to help the councils understand what is most important to our communities and make decisions about how we can provide the best possible services for them. The team works closely with a huge range of people across the organisation, including elected councillors and officers at all levels, and the wide range of consultation projects means that no two days are ever the same.

About the Role

We are looking for an experienced and creative consultation or engagement professional, who can turn complex data into valuable insight and intelligence for decision-makers. You’ll need to be customer-focused with excellent communication skills, both written and verbal. The ability to work well under pressure, prioritise a varied workload, and operate effectively as part of a team are also essential skills for this role.

The role comprises the following main elements:

• Analysing consultation data and writing feedback reports for internal and public use
• Using the Council’s consultation software to build and manage consultation activity across both councils
• Making use of technology such as mapping tools, embedded media and analytics to ensure we are creating engaging consultations and using the results to inform decision-making
• Providing advice and guidance to colleagues at all levels on consultation and engagement

Essential Skills and Qualification

To be shortlisted for interview your CV and support statement will show:

• You have extensive experience in a consultation, research or analyst role
• You have knowledge of and are up to date with developments and trends in Local Government and the consultation industry, the legislative framework for consultation and engagement, and best practice principles around this
• You are up to date with the latest technology and can demonstrate outstanding data analysis skills
• You have excellent written and verbal communication skills and a high level of attention to detail
• You have experience of successfully delivering a high standard of projects to multiple, competing deadlines
• You have experience of dealing with a wide range of internal and external stakeholders
• You have an understanding of the need to consider accessibility, information security and privacy requirements in all aspects of your work

Closing Date: 27th April 2025.
Shortlisting Date: W/C 28th April 2025.
Interview Date: 7th 8th May 2025.

We may close this vacancy early once a sufficient number of applications has been received. Please submit your application as soon as possible to avoid disappointment.

Richmond & Wandsworth Better Service Partnership are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services. We are proud to be a Disability Confident employer. If you require any reasonable adjustments throughout the recruitment and selection process, please let us know.

We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment. Some posts may be exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to these posts will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).

We offer a wide range of benefits designed to attract, develop, and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan.