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For Companies At a Glance
- Tasks: Coordinate engineers, manage schedules, and ensure smooth operations in a security company.
- Company: Join a dynamic security company focused on efficiency and customer satisfaction.
- Benefits: Gain valuable experience, develop skills, and work in a supportive team environment.
- Why this job: Be the backbone of operations and make a real difference in service delivery.
- Qualifications: Strong organisational skills and excellent communication abilities are essential.
- Other info: Opportunity to grow in a fast-paced industry with exciting challenges.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a dynamic person to join our team, to provide administrative support and coordinate field engineers within a security company, ensuring efficient scheduling, timely service delivery, and excellent customer communication. The role is critical in maintaining smooth day-to-day operations for installations, maintenance, and emergency call-outs.
Key Responsibilities
- Engineer Coordination & Scheduling
- Plan, schedule, and allocate engineers for installations, servicing, and reactive maintenance.
- Monitor engineer workloads and optimise routes for efficiency.
- Respond to urgent call-outs and adjust schedules accordingly.
- Track job progress and ensure completion within agreed timeframes.
- Administrative Support
- Maintain accurate job records, service reports, and documentation.
- Process job sheets, timesheets, and service reports.
- Update internal systems (CRM/job management software).
- Prepare quotes, service reports, and customer documentation where required.
- Customer Communication
- Act as a primary point of contact for clients via phone and email.
- Schedule appointments and confirm job details with customers.
- Provide updates on engineer arrival times and job progress.
- Handle queries, complaints, and service requests professionally.
- Compliance & Documentation
- Ensure all work complies with industry standards (e.g., NSI, SSAIB, or equivalent).
- Maintain records for audits and compliance requirements.
- Support health & safety documentation and reporting.
- Inventory & Resource Management
- Coordinate equipment and parts required for jobs.
- Liaise with suppliers to ensure availability of materials.
- Track stock levels and assist with ordering where needed.
- Reporting & Performance Monitoring
- Generate reports on engineer productivity, job completion, and KPIs.
- Identify scheduling or operational inefficiencies.
- Assist management with performance tracking and planning.
Key Skills & Experience
- Essential
- Previous experience in an administrative or coordination role.
- Strong organisational and multitasking skills.
- Excellent communication skills (written and verbal).
- Ability to work under pressure and manage changing priorities.
- Proficiency in Microsoft Office (Excel, Word, Outlook).
- Experience with scheduling or CRM/job management systems.
- Desirable
- Experience in the security industry (CCTV, alarms, access control, fire systems).
- Knowledge of compliance standards (NSI, SSAIB, BS/EN standards).
- Understanding of engineer workflows or field service operations.
Administrator and Engineer Co-Ordinator in London employer: Lazerbeam Fire & Security
Contact Detail:
Lazerbeam Fire & Security Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator and Engineer Co-Ordinator in London
✨Tip Number 1
Get to know the company inside out! Research their values, recent projects, and any news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the role. Plus, it could give you an inside edge!
✨Tip Number 3
Prepare for the interview by practising common questions related to coordination and administration. Think about scenarios where you've successfully managed schedules or handled customer queries, and be ready to share those stories.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage with us directly.
We think you need these skills to ace Administrator and Engineer Co-Ordinator in London
Some tips for your application 🫡
Show Off Your Organisational Skills: In your application, highlight any experience you have with scheduling and coordinating tasks. We want to see how you can keep things running smoothly, just like we do at StudySmarter!
Communicate Clearly: Since excellent communication is key for this role, make sure your written application is clear and concise. Use straightforward language and structure your thoughts well, so we can see your communication skills shine through.
Tailor Your Experience: Don’t just send a generic application! Tailor your experience to match the job description. If you've worked in admin or coordination before, let us know how that relates to the responsibilities we’ve outlined.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Lazerbeam Fire & Security
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities like engineer coordination and customer communication. This will help you demonstrate how your skills align with what they’re looking for.
✨Showcase Your Organisational Skills
Since this role requires strong organisational abilities, prepare examples from your past experiences where you successfully managed multiple tasks or schedules. Be ready to discuss how you prioritised tasks and ensured timely service delivery.
✨Communicate Clearly and Confidently
Excellent communication is crucial in this position. Practice articulating your thoughts clearly, especially when discussing how you would handle customer queries or complaints. Use specific examples to illustrate your points.
✨Familiarise Yourself with Compliance Standards
If you have experience with compliance standards like NSI or SSAIB, be sure to mention it. If not, do a bit of research beforehand. Showing that you understand the importance of compliance in the security industry can set you apart from other candidates.