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- Tasks: Coordinate admin tasks and engineer schedules while providing top-notch customer service.
- Company: Join a dynamic team in a busy service department.
- Benefits: Competitive salary, 20 days holiday, and a supportive work environment.
- Other info: Great opportunity for growth in a collaborative team setting.
- Why this job: Be the go-to person for customers and make a real difference in their experience.
- Qualifications: Customer-focused attitude and basic IT skills are essential.
The predicted salary is between 25000 - 30000 £ per year.
The admin & engineer coordinator role requires a customer focused and pro-active individual whose strengths lie in communication, organisation and administration. A can-do attitude along with great customer service skills will be essential to delivering a first class service to our customers, colleagues and partners.
The successful candidate will be working in a small but busy service department. You will be covering various functions including customer liaising, scheduling of engineers work, administration, stock management, warehouse duties and other Ad Hoc duties. You will be working as part of a small team and sometimes you will be working alone.
The key responsibilities are:
- Be the customers’ main point of contact, ensuring customer requirements are met when taking orders and booking call outs, keeping them updated throughout.
- Ensure quality customer service is provided at all times.
- Receiving, booking and scheduling of engineer call outs, maintenance visits.
- Monitor the service mailbox & respond to customer requests in a timely manner.
- Use the office IT systems to generate estimates and other administrative duties.
- Effective management of stock levels and customer orders.
- Assisting the MD and office manager with any admin duties & emails.
- Working closely with our engineers to provide prompt service and technical support to our customers.
The Ideal candidate:
- Previous experience working in a commercial or other service department is an advantage but not essential.
- A positive can-do attitude and willingness to deliver exceptional service to our customers and partners is essential.
- Must have basic levels of proficiency in IT/office software.
- The ability to make decisions and organise yourself effectively will be critical as you will be required to work alone at times.
Benefits and Hours:
- Salary dependent upon experience.
- Monday to Friday 8.00am - 5.00pm.
- 20 Days Holiday plus Bank Holidays.
Job Types: Full-time, Permanent.
Admin & engineer coordinator employer: Lazerbeam Fire & Security
Contact Detail:
Lazerbeam Fire & Security Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Admin & engineer coordinator
✨Tip Number 1
Network like a pro! Reach out to people in your industry, attend events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can help you land that perfect role.
✨Tip Number 2
Prepare for interviews by researching the company and the role. We suggest jotting down key points about how your skills match the job description. This way, you’ll be ready to showcase your customer service skills and organisational prowess when it counts!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. We want you to feel confident discussing your experience and how you can contribute to the team’s success.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and eager to join our team!
We think you need these skills to ace Admin & engineer coordinator
Some tips for your application 🫡
Show Off Your Communication Skills: Since the role is all about being the main point of contact for customers, make sure your application highlights your communication skills. Use clear and concise language to demonstrate how you can keep customers updated and satisfied.
Be Organised in Your Approach: We love a candidate who can juggle multiple tasks! When writing your application, mention any experience you have with scheduling or managing tasks. This will show us that you can handle the busy nature of our service department.
Highlight Your Customer Service Experience: If you've got any previous experience in customer service, don’t hold back! Share specific examples of how you've gone above and beyond to meet customer needs. This will resonate well with us as we value exceptional service.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive, which is exactly what we’re looking for!
How to prepare for a job interview at Lazerbeam Fire & Security
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the admin & engineer coordinator role. Familiarise yourself with the key responsibilities listed in the job description, such as customer liaising and scheduling engineer work. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since this role requires excellent communication, be prepared to showcase your skills during the interview. Think of examples where you've successfully communicated with customers or colleagues. Practice articulating your thoughts clearly and confidently, as this will reflect your ability to be the main point of contact for customers.
✨Demonstrate Your Organisational Skills
The ability to organise tasks effectively is crucial for this position. During the interview, share specific instances where you've managed multiple responsibilities or projects simultaneously. Highlight any tools or methods you use to stay organised, as this will reassure them that you can handle the busy service department.
✨Emphasise Your Can-Do Attitude
A positive attitude is essential for this role. Be ready to discuss how you've approached challenges with a 'can-do' mindset in previous jobs. Share stories that illustrate your willingness to go the extra mile for customers and colleagues, as this will align perfectly with what they're looking for in a candidate.