At a Glance
- Tasks: Provide technical support for customs and freight forwarding, helping clients streamline processes.
- Company: Join a growing team in a supportive and collaborative environment.
- Benefits: Competitive salary, hybrid working options, and overtime pay after probation.
- Other info: Opportunity for career growth and a positive work culture.
- Why this job: Make a real impact while learning new technologies in a dynamic role.
- Qualifications: Experience in customs or freight forwarding and strong customer service skills.
The predicted salary is between 30000 - 37000 € per year.
We are seeking a Technical Support Specialist with experience in customs or freight forwarding to join our client's growing team near Feltham. This is an excellent opportunity for someone with a strong operational background in imports and exports who is looking to move into a more technical, customer-focused role within a supportive and collaborative environment.
You will work closely with freight forwarders, customs agents, and logistics companies, providing system support and helping customers streamline their import and export processes using specialist customs software. The ideal candidate will be enthusiastic, proactive, and confident learning new technologies quickly.
Working Hours: Monday to Friday on a rotating shift pattern between 8:00am and 7:00pm.
- Early shift: 8:00am - 4:30pm
- Mid shift: 9:00am - 5:30pm
- Late shift: 10:30am - 7:00pm
Hybrid working is available following successful completion of the probation period. After probation, you will also join the out-of-hours on-call rota, with additional overtime payments provided.
Key Responsibilities:
- Provide technical and operational support to customers within the customs and freight forwarding sector.
- Assist clients with import and export processes using specialist software systems.
- Troubleshoot customer issues and provide effective resolutions.
- Deliver excellent customer service while managing multiple queries.
- Work collaboratively with internal teams to ensure a high standard of support.
Key Requirements:
- Strong knowledge of UK customs procedures and/or freight forwarding operations.
- Hands-on experience completing import and export entries.
- Excellent communication and customer service skills.
- Ability to work independently and as part of a team.
- Strong problem-solving skills with excellent attention to detail.
- Ability to remain calm and effective under pressure.
- Positive attitude with a willingness to learn new systems and technologies.
Desirable Skills & Experience:
- Previous customer service experience.
- Knowledge of Sequoia software.
- Familiarity with Microsoft Office applications.
- Additional experience in import/export customs entries.
Inquiries and applications are welcome from all candidates; we are an equal opportunity employer.
Technical Support Specialist employer: Layka Recruitment
Join a dynamic team as a Technical Support Specialist in Ashford, where you will thrive in a supportive and collaborative work culture that values your expertise in customs and freight forwarding. With opportunities for hybrid working and additional overtime pay, this role not only offers competitive remuneration but also fosters professional growth through hands-on experience with specialist software and customer service excellence. Embrace the chance to develop your skills in a fast-paced environment while contributing to meaningful solutions for clients in the logistics sector.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Specialist
✨Tip Number 1
Network like a pro! Reach out to your connections in the customs and freight forwarding industry. Attend local meetups or online webinars to meet potential employers and get your name out there.
✨Tip Number 2
Show off your skills! Prepare a mini portfolio showcasing your experience with customs procedures and any relevant software. This can really set you apart during interviews and give you an edge.
✨Tip Number 3
Practice makes perfect! Get comfortable with common interview questions related to technical support and customer service. Role-play with a friend or use online resources to boost your confidence.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are genuinely interested in joining our team. It shows initiative and enthusiasm, which we value highly.
We think you need these skills to ace Technical Support Specialist
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customs and freight forwarding. We want to see how your background aligns with the role, so don’t be shy about showcasing relevant skills and achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about the Technical Support Specialist role and how your experience can help us support our customers effectively.
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in the past. We love candidates who can think on their feet and provide effective solutions, especially in a fast-paced environment like ours.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with our team!
How to prepare for a job interview at Layka Recruitment
✨Know Your Customs Inside Out
Make sure you brush up on UK customs procedures and freight forwarding operations. Being able to discuss specific examples from your experience will show that you’re not just familiar with the basics, but that you really know your stuff.
✨Show Off Your Problem-Solving Skills
Prepare to share instances where you've successfully resolved customer issues. Think of a couple of tricky situations you’ve faced and how you tackled them. This will demonstrate your ability to stay calm under pressure and think on your feet.
✨Get Comfortable with the Tech
Familiarise yourself with any specialist software mentioned in the job description, like Sequoia. If you can, try to get hands-on experience or at least watch some tutorials. Showing enthusiasm for learning new technologies will definitely impress them.
✨Practice Your Communication Skills
Since excellent communication is key in this role, practice explaining complex concepts in simple terms. You might even want to do a mock interview with a friend to refine your delivery and ensure you come across as confident and approachable.
