At a Glance
- Tasks: Lead and manage service operations, ensuring exceptional delivery and team performance.
- Company: Dynamic company focused on growth and high-quality service.
- Benefits: Competitive salary, career development opportunities, and a supportive work environment.
- Other info: Join a culture of collaboration and continuous improvement.
- Why this job: Make a real impact by leading a dedicated team and improving service quality.
- Qualifications: Proven experience in service management and strong leadership skills.
The predicted salary is between 50000 - 60000 £ per year.
Location: Staines
Overview
We are seeking a proactive and driven Head of Service to lead and take full ownership of our clients planned and reactive maintenance operations. Reporting directly to the Company Director, you will manage a small team, ensure exceptional service delivery, and play a key role in growing the service division.
Key Responsibilities
- Service Operations Leadership
- Oversee day-to-day service and breakdown operations, including planned maintenance and reactive callouts
- Act as the escalation point for complex customer issues, ensuring timely and professional resolution
- Coordinate with engineers and internal teams to deliver efficient, high-quality service
- Team Management
- Lead, support, and develop a team of Service Coordinators
- Set clear expectations and maintain high performance standards
- Foster a culture of accountability, collaboration, and continuous improvement
- Process Improvement
- Define and monitor service KPIs and SLAs
- Use data insights to identify trends, improve performance, and resolve inefficiencies
- Standardise and enhance service processes to ensure quality and consistency
Skills Experience Essential
Proven experience in service management.
Head of Service in Surrey employer: Layka Recruitment
As a leading employer in Staines, we pride ourselves on fostering a dynamic work culture that prioritises employee development and collaboration. Our commitment to exceptional service delivery is matched by our dedication to providing comprehensive training and growth opportunities for our team members, ensuring that you can thrive in your role as Head of Service while contributing to the success of our service division.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Service in Surrey
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Head of Service role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its service operations. Understand their KPIs and SLAs, and think about how your experience aligns with their goals. This will help you stand out as a candidate who truly gets what they need.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss how you've successfully managed teams and improved service processes in the past. Use specific examples to demonstrate your ability to foster a culture of accountability and collaboration.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find and apply for the Head of Service position directly. Plus, it shows you're serious about joining our team and helps us keep track of your application.
We think you need these skills to ace Head of Service in Surrey
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your leadership and service operations experience, as we want to see how you can take ownership of our maintenance operations.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Head of Service role. Share specific examples of how you've led teams and improved service delivery in the past.
Showcase Your Problem-Solving Skills:Since you'll be acting as the escalation point for complex customer issues, make sure to include examples of how you've successfully resolved similar challenges before. We love seeing proactive problem solvers!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at Layka Recruitment
✨Know Your Stuff
Make sure you thoroughly understand the role of Head of Service. Familiarise yourself with service operations, maintenance processes, and how to manage a team effectively. Research the company’s values and recent projects to show you’re genuinely interested.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you resolved conflicts or improved team performance. This will demonstrate your capability to manage and inspire your future team.
✨Data-Driven Mindset
Since the role involves monitoring KPIs and SLAs, be ready to discuss how you’ve used data to drive improvements in service delivery. Bring examples of how you’ve identified trends and implemented changes based on insights.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of the interview. This could be about the company’s future plans for the service division or how they measure success. It shows you’re engaged and thinking ahead about your potential role.
