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- Tasks: Support customers through accreditation processes and ensure smooth operations.
- Company: Dynamic customer services team in Staines with a focus on collaboration.
- Benefits: Salary of £27,000, hybrid working after probation, and a supportive environment.
- Why this job: Be the vital link between customers and teams, making a real difference.
- Qualifications: Strong customer service skills and teamwork experience required.
- Other info: Join us in creating an inclusive workplace where everyone belongs.
The predicted salary is between 27000 - 27000 £ per year.
Join a Customer Services Team based in Staines and play a key role in supporting accreditation processes from first enquiry to ongoing customer success, as a Customer Liaison Officer. This customer service and administrative role is a key interface between our customers, technical staff, sub-contractors and the public, keeping everything running smoothly and efficiently. Salary £27,000 with Hybrid working after probation.
As a Customer Liaison Officer, you will:
- Coordinate visit arrangements
- Provide customers with visit confirmations and quotes
- Coordinate and book travel arrangements
- Progress accreditation casework in line with company process and policy
- Maintain and update databases
- Respond to internal and external enquiries
- Perform general administration tasks
- Support other teams and departments
- Assist in organising meetings
It is expected that the successful candidate will:
- Have excellent customer service skills
- Display accurate written and clear verbal communication skills
- Have demonstrable experience of working as part of a team
- Be able to prioritise workload to meet deadlines
- Have good knowledge of Microsoft Office software
If you want to be part of creating a workplace where everyone belongs, please get in touch.
Client Liaison Officer in Staines employer: Layka Recruitment
Contact Detail:
Layka Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Liaison Officer in Staines
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. It’s all about making connections that can help you get your foot in the door.
✨Tip Number 2
Prepare for the interview by researching the company and its values. Show us that you’re not just another candidate, but someone who genuinely cares about their mission and culture.
✨Tip Number 3
Practice your communication skills! As a Client Liaison Officer, clear and confident communication is key. Try mock interviews with friends or family to polish your delivery.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Client Liaison Officer in Staines
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service skills and experience. We want to see how you've successfully supported customers in the past, so don’t hold back on those examples!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Client Liaison Officer role. Be sure to mention your communication skills and any relevant experience that aligns with our needs.
Showcase Your Team Spirit: We love team players! In your application, share instances where you’ve collaborated with others to achieve a common goal. This will show us that you can work well with our Customer Services Team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Layka Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Client Liaison Officer. Familiarise yourself with the accreditation processes and how they impact customer success. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Think about specific situations where you resolved issues or improved customer satisfaction. This will demonstrate your ability to handle enquiries and maintain strong relationships with clients.
✨Brush Up on Your Microsoft Office Skills
Since the job requires good knowledge of Microsoft Office, take some time to review your skills in Word, Excel, and Outlook. Be ready to discuss how you've used these tools in previous roles, especially for tasks like maintaining databases or coordinating travel arrangements.
✨Practice Clear Communication
As a key interface between customers and technical staff, clear communication is crucial. Practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to get comfortable with expressing your ideas verbally.