At a Glance
- Tasks: Manage key client accounts and ensure top-notch customer service.
- Company: Busy logistics company in Colnbrook with a focus on excellence.
- Benefits: Work-life balance with 1 WFH day and competitive salary.
- Other info: Dynamic role with opportunities for growth in a supportive environment.
- Why this job: Be the voice of clients and drive improvements in service quality.
- Qualifications: Strong communication skills and understanding of logistics operations.
The predicted salary is between 33750 - 41250 £ per year.
Client Relationship Manager required for a busy logistics company based in Colnbrook.
In this role you will manage and monitor key account customers and ensuring compliance with all agreed company policies.
You will ensure that the needs of the customers are being satisfied consistently and that excellence in customer service is promoted throughout the organisation.
Escalate all client issues to the management team and applicable Business Development Account Manager.
Monitor / Assist with live bookings / collection orders.
Understand client tariffs and handle quotations / pricing requests / shipping queries.
Identify and implement strategies to improve quality of service and productivity.
Excellent written and verbal communication and negotiation skills in English level C1
Comprehensive understanding of Courier / Freight Operations including Import / Export / Warehouse & Transport.
Comprehensive understanding of the various temperature controlled packaging solutions available on the open market to forwarders.
Knowledge of country specific rules and regulations relating to the Importation and Exportation of pharmaceutical products.
Monday - Friday 09:00 - 18:00 - 4 days in the office, 1 WFH day
Client Relationship ManagerClient Relationship Manager in Slough employer: Layka Recruitment
Layka Recruitment is an excellent employer that values its employees by fostering a supportive and collaborative work culture in Egham. With a focus on professional development, the company offers numerous growth opportunities and encourages team members to enhance their skills while contributing to meaningful projects. Employees enjoy a dynamic work environment where their contributions are recognised and rewarded, making it a truly rewarding place to build a career.
