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- Tasks: Oversee nightly operations, ensuring seamless guest experiences and team collaboration.
- Company: Join a beautiful hotel known for its extraordinary guest service and talented individuals.
- Benefits: Enjoy personal development opportunities, a transparent culture, and a supportive team environment.
- Why this job: Be part of a vibrant culture that values passion, respect, and creativity while making guests feel at home.
- Qualifications: No specific qualifications required; just bring your personality and passion for hospitality!
- Other info: This role offers a chance to grow within a reputable hotel chain and make a real impact.
The predicted salary is between 30000 - 42000 £ per year.
This beautiful hotel work with some of the most talented and unique individuals in their business, who always ensure the extraordinary guest experience of the hotel. It is, after all, their people that bring their vision to life. As a member of our the hotel Family, They will support your development by nurturing your personality, creating a transparent culture of trust collaboration and appreciation. Supported by their annual personal development planning, tailored learning opportunities and their Academy programs you will be a part of creating a bespoke experience. As an employee, you are expected to provide guests with a bespoke and memorable experience measured to the highest standards of quality and service delivery. Additionally the execution of your position will be in accordance to the company policies, standards and procedures. The company values are the fundamental spirit on how we reach our goals. As an ambassador of the hotel chain, you will be entrusted with their values and expected to further enrich the We Care culture: Passion – Personality – Respect – Working Together – Creativity This job description is intended to illustrate the main duties and responsibilities of the role. It is not intended to be exhaustive and please be advised that the duties and responsibilities may be added on a temporary or permanent basis as appropriate.   Responsibilities Duty Manager responsibilities – to oversee the nightly running of Front of House in order to ensure a smooth operation in all Front of House areas and ensuring guests receive seamless experiences. Ultimately responsible for the provision of a seamless guest experience. Offer support and guidance to the team in order to ensure all team members work as one team to produce an intuitive and seamless service delivery according to all CP standards. Handle and oversee complaints ensuring appropriate action is taken to resolve these and ensure customer satisfaction. Log all incidents and follow up with the General Manager and the guest. Ensure a lobby presence at all times especially peak times. Greeting and meeting with guests. Ensuring all VIP Guests are met. High engagement with guests throughout their stay to make them feel at home and create the warmth of the hotel. In addition promoting hotel services and facilities. Responsible for the training and performance of the team, ensuring this is carried out and monitored on a daily basis. Daily reporting – nightly reports Run end of day using the hotels operating system Create daily briefing sheet Send out report pack to HOD’s To coordinate with all hotel departments by anticipating and communicating guests needs. Daily Inspection of Front of House/ Back Office areas and guest rooms. Following up on guest complaints and queries from the day Live our values on a daily basis through being a brand ambassador. We look forward to seeing your CV in response to this wonderful opportunity
Contact Detail:
Layka Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Guest Service Manager
✨Tip Number 1
Familiarise yourself with the hotel's values and culture. Understanding their core principles of Passion, Personality, Respect, Working Together, and Creativity will help you align your approach during interviews and discussions.
✨Tip Number 2
Network with current or former employees of the hotel. Engaging with them can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 3
Prepare to discuss specific examples from your past experiences that demonstrate your ability to handle guest complaints and ensure customer satisfaction. This role requires a strong focus on guest experience, so showcasing your relevant skills is key.
✨Tip Number 4
Showcase your leadership skills by discussing how you've successfully managed teams in the past. Highlighting your ability to train and motivate staff will resonate well with the responsibilities of the Night Guest Service Manager role.
We think you need these skills to ace Night Guest Service Manager
Some tips for your application 🫡
Understand the Company Culture: Familiarise yourself with the hotel's values: Passion, Personality, Respect, Working Together, and Creativity. Reflect these values in your application to show that you align with their culture.
Tailor Your CV: Highlight relevant experience in guest services and management roles. Emphasise your ability to create memorable guest experiences and any previous roles where you demonstrated leadership and teamwork.
Craft a Compelling Cover Letter: Use your cover letter to tell a story about your passion for hospitality. Mention specific examples of how you've handled guest complaints or improved service delivery in past roles.
Showcase Your Communication Skills: In both your CV and cover letter, demonstrate your strong communication skills. Mention any experience you have in training teams or engaging with guests to enhance their experience.
How to prepare for a job interview at Layka Recruitment
✨Showcase Your Passion for Hospitality
Make sure to express your genuine passion for providing exceptional guest experiences. Share specific examples from your past roles where you went above and beyond to ensure guests felt valued and welcomed.
✨Demonstrate Team Collaboration
Highlight your ability to work as part of a team. Discuss instances where you successfully collaborated with colleagues to enhance service delivery, ensuring that everyone worked together seamlessly to meet guest needs.
✨Prepare for Scenario-Based Questions
Expect questions about how you would handle specific situations, such as guest complaints or high-pressure scenarios. Prepare by thinking through your approach to resolving issues while maintaining the hotel's standards of quality and service.
✨Emphasise Your Training and Development Experience
Since the role involves training and performance monitoring, be ready to discuss your experience in developing team members. Share any relevant training programmes you've implemented or participated in, showcasing your commitment to personal and team growth.
