Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Communicate with customers and partners, solve problems, and manage deliveries effectively.
- Company: Join a company dedicated to quality logistics services and innovative value.
- Benefits: Enjoy a salary up to £28,000, 25 days holiday, and a car/cycle scheme.
- Why this job: Be part of a supportive team that values customer service and problem-solving.
- Qualifications: Knowledge of the freight transport industry and a strong customer focus are essential.
- Other info: This role offers a dynamic work environment with opportunities for growth.
The predicted salary is between 16800 - 28000 £ per year.
This is a fantastic opportunity for a Customer Service Specialist to join a company committed to providing quality, innovative value and logistics services. Salary up to £28,000, 25 days holiday, salary sacrifice car / cycle scheme. Key Tasks: Timely and effective communication with Customers, partners & internal departments via e-mail & telephone. Effective monitoring to ensure deliveries are completed within the agreed timelines. Pro-active problem solving with customers and colleagues when issues arise. Resolve Credit Management Queries where necessary. General Day to Day administrative duties. Duties: Provision of PODs to meet customer requirements where necessary. Provide KPI and reports both externally and internally where required Ensure consignments are rated correctly in order to Invoice in an accurate and timely manner. Ensure that all Delivery and Collection consignments are conforming to correct information. Liaise with Operations and overseas offices to ensure customer commitments are delivered upon. Updating / Verifying the Order Management System with customer booking details. Skills: Knowledge of the freight transport industry Be Customer focused with dedication in your service …
Customer Service Specialist x 2 employer: Layka Recruitment
Contact Detail:
Layka Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist x 2
✨Tip Number 1
Familiarize yourself with the freight transport industry. Understanding the key players, logistics processes, and common challenges will help you stand out during conversations with us.
✨Tip Number 2
Showcase your problem-solving skills in real-life scenarios. Think of examples where you've successfully resolved customer issues or improved service delivery, as this is crucial for the role.
✨Tip Number 3
Highlight your communication skills. Since you'll be interacting with customers and internal teams, being able to convey information clearly and effectively is essential.
✨Tip Number 4
Demonstrate your ability to work under pressure. Share experiences where you've managed tight deadlines or handled multiple tasks simultaneously, as this will resonate well with our team.
We think you need these skills to ace Customer Service Specialist x 2
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Customer Service Specialist position. Make sure you understand the key tasks and skills required, such as effective communication and problem-solving abilities.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service and the freight transport industry. Emphasize any previous roles where you demonstrated strong communication skills and problem-solving capabilities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the logistics sector. Mention specific examples from your past experiences that align with the responsibilities outlined in the job description.
Proofread Your Application: Before submitting your application, carefully proofread all documents to ensure there are no spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Layka Recruitment
✨Show Your Customer Service Skills
Be prepared to share specific examples of how you've successfully handled customer inquiries or complaints in the past. Highlight your ability to communicate effectively and resolve issues proactively.
✨Demonstrate Industry Knowledge
Familiarize yourself with the freight transport industry and be ready to discuss relevant trends or challenges. This shows that you are not only interested in the role but also understand the context in which the company operates.
✨Prepare for Problem-Solving Scenarios
Anticipate questions that may involve problem-solving situations. Think of a few scenarios where you had to troubleshoot an issue and explain your thought process and the outcome.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's operations, culture, and expectations for the role. This demonstrates your genuine interest in the position and helps you assess if it's the right fit for you.
