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- Tasks: Communicate effectively with customers and ensure timely deliveries.
- Company: Join a dynamic logistics company focused on quality service.
- Benefits: Earn up to £30,000, enjoy 25 days holiday, and access car/cycle schemes.
- Why this job: Be part of a team that values customer satisfaction and problem-solving.
- Qualifications: Experience in customer service and knowledge of the freight industry preferred.
- Other info: Great opportunity for career growth in a supportive environment.
This is a fantastic opportunity for a Customer Service Specialist to join a company committed to providing quality, innovative value and
Apply promptly! A high volume of applicants is expected for the role as detailed below, do not wait to send your CV.
logistics services. Salary up to £30,000, 25 days holiday, salary sacrifice car / cycle scheme.
Key Tasks:
Timely and effective communication with Customers, partners & internal departments via e-mail & telephone.
Effective monitoring to ensure deliveries are completed within the agreed timelines.
Pro-active problem solving with customers and colleagues when issues arise.
Resolve Credit Management Queries where necessary.
General Day to Day administrative duties.Duties:
Provision of PODs to meet customer requirements where necessary.
Provide KPI and reports both externally and internally where required
Ensure consignments are rated correctly in order to Invoice in an accurate and timely manner.
Ensure that all Delivery and Collection consignments are conforming to correct information.
Liaise with Operations and overseas offices to ensure customer commitments are delivered upon.
Updating / Verifying the Order Management System with customer booking details.Skills:
Knowledge of the freight transport industry
Be Customer focused with dedication in your service delivery to meet Customer needs.
Ability to maintain positive mind-set when working under pressure, re-prioritising workload where necessary.
Be reliable with the ability to multitask and have strong problem-solving skills.
Strong attention to detail, accuracy and numeracy. xiskglj
Excellent IT skills with the ability to learn new systems quickly as required.
Excellent communication skills both verbal/written with a polite, courteous and professional telephone manner
Customer Service Specialist employer: Layka Recruitment
Contact Detail:
Layka Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers and colleagues, make sure you can articulate your thoughts clearly and confidently. Role-play common customer service scenarios with a friend to get comfortable.
✨Tip Number 3
Be proactive during interviews! If you notice any potential issues or areas for improvement in their current processes, don’t hesitate to bring them up. This shows your problem-solving mindset and dedication to enhancing customer service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace Customer Service Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Specialist role. Highlight your experience in logistics and customer service, and don’t forget to mention any relevant skills that match the job description.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service and how your skills can help us deliver quality and innovative value to our customers.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love proactive problem solvers, so share specific instances where you’ve resolved issues effectively!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Layka Recruitment
✨Know Your Stuff
Make sure you brush up on the logistics and freight transport industry. Familiarise yourself with common terms and processes, as well as the company's services. This will show that you're genuinely interested and ready to hit the ground running.
✨Show Off Your Communication Skills
Since the role involves a lot of communication, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated with customers or colleagues in the past, especially in challenging situations.
✨Problem-Solving Mindset
Think of specific instances where you've successfully resolved issues. Be ready to discuss your approach to problem-solving, especially under pressure. This will demonstrate your ability to handle the demands of the role.
✨Attention to Detail is Key
Highlight your attention to detail by preparing for questions about accuracy and numeracy. You might be asked to provide examples of how you've ensured precision in your previous roles, so have those stories ready to share.
