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- Tasks: Support customers from enquiry to success, ensuring smooth operations.
- Company: Dynamic customer service team in Staines with a focus on collaboration.
- Benefits: Salary of £27,000, hybrid working after probation, and a supportive environment.
- Why this job: Be the vital link between customers and teams, making a real difference.
- Qualifications: Strong customer service skills and teamwork experience required.
- Other info: Join us in creating an inclusive workplace where everyone belongs.
The predicted salary is between 27000 - 27000 £ per year.
Join a Customer Services Team based in Staines and play a key role in supporting accreditation processes from first enquiry to ongoing customer success, as a Customer Liaison Officer. This customer service and administrative role is a key interface between our customers, technical staff, sub-contractors and the public, keeping everything running smoothly and efficiently.
Salary £27,000 with Hybrid working after probation.
As a Customer Liaison Officer, you will:
- Coordinate visit arrangements
- Provide customers with visit confirmations and quotes
- Coordinate and book travel arrangements
- Progress accreditation casework in line with company process and policy
- Maintain and update databases
- Respond to internal and external enquiries
- Perform general administration tasks
- Support other teams and departments
- Assist in organising meetings
It is expected that the successful candidate will:
- Have excellent customer service skills
- Display accurate written and clear verbal communication skills
- Have demonstrable experience of working as part of a team
- Be able to prioritise workload to meet deadlines
- Have good knowledge of Microsoft Office software
If you want to be part of creating a workplace where everyone belongs, please get in touch...
Client Liaison Officer employer: Layka Recruitment
Contact Detail:
Layka Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Liaison Officer
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand their values and how you can contribute as a Client Liaison Officer. Tailor your responses to show you’re the perfect fit for their team.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to build confidence. Focus on showcasing your customer service skills and how you can keep everything running smoothly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Client Liaison Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Liaison Officer role. Highlight your customer service skills and any relevant experience that aligns with the job description. We want to see how you can contribute to our team!
Show Off Your Communication Skills: Since this role involves a lot of communication, be sure to demonstrate your written and verbal skills in your application. Use clear and concise language, and don’t forget to proofread for any typos or errors – we love attention to detail!
Highlight Teamwork Experience: We’re looking for someone who can work well within a team. Share examples from your past roles where you collaborated with others to achieve a common goal. This will show us that you’re a great fit for our Customer Services Team.
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application and can get back to you quickly. We can’t wait to hear from you!
How to prepare for a job interview at Layka Recruitment
✨Know Your Customer Service Inside Out
Make sure you brush up on your customer service skills before the interview. Be ready to share specific examples of how you've handled customer enquiries or resolved issues in the past. This will show that you understand the importance of customer satisfaction and can effectively communicate with clients.
✨Familiarise Yourself with Accreditation Processes
Since the role involves supporting accreditation processes, do a bit of research on what that entails. Understanding the basics will help you answer questions confidently and demonstrate your interest in the role. Plus, it shows that you're proactive and willing to learn!
✨Show Off Your Team Spirit
This position requires teamwork, so be prepared to discuss your experience working collaboratively. Think of examples where you’ve successfully worked with others to achieve a common goal. Highlighting your ability to work well in a team will resonate with the interviewers.
✨Get Comfortable with Microsoft Office
Since good knowledge of Microsoft Office is a must, make sure you're familiar with the key applications like Word, Excel, and Outlook. If you can, practice using them to create documents or manage data. Being able to demonstrate your proficiency will give you an edge in the interview.