At a Glance
- Tasks: Provide technical support and assist customers with customs and freight forwarding processes.
- Company: Join a growing team in a supportive and collaborative environment.
- Benefits: Competitive salary, hybrid working options, and overtime pay after probation.
- Other info: Dynamic role with opportunities for career advancement and learning new technologies.
- Why this job: Step into a tech-focused role and make a real difference in logistics.
- Qualifications: Experience in customs or freight forwarding and strong customer service skills.
The predicted salary is between 30000 - 37000 € per year.
We are seeking a Technical Support Specialist with experience in customs or freight forwarding to join our client's growing team near Feltham. This is an excellent opportunity for someone with a strong operational background in imports and exports who is looking to move into a more technical, customer-focused role within a supportive and collaborative environment.
You will work closely with freight forwarders, customs agents, and logistics companies, providing system support and helping customers streamline their import and export processes using specialist customs software. The ideal candidate will be enthusiastic, proactive, and confident learning new technologies quickly.
Working Hours
Monday to Friday on a rotating shift pattern between 8:00am and 7:00pm:
- Early shift: 8:00am - 4:30pm
- Mid shift: 9:00am - 5:30pm
- Late shift: 10:30am - 7:00pm
Hybrid working is available following successful completion of the probation period. After probation, you will also join the out-of-hours on-call rota, with additional overtime payments provided.
Key Responsibilities
- Provide technical and operational support to customers within the customs and freight forwarding sector
- Assist clients with import and export processes using specialist software systems
- Troubleshoot customer issues and provide effective resolutions
- Deliver excellent customer service while managing multiple queries
- Work collaboratively with internal teams to ensure a high standard of support
Key Requirements
- Strong knowledge of UK customs procedures and/or freight forwarding operations
- Hands-on experience completing import and export entries
- Excellent communication and customer service skills
- Ability to work independently and as part of a team
- Strong problem-solving skills with excellent attention to detail
- Ability to remain calm and effective under pressure
- Positive attitude with a willingness to learn new systems and technologies
Desirable Skills & Experience
- Previous customer service experience
- Knowledge of Sequoia software
- Familiarity with Microsoft Office applications
- Additional experience in import/export customs entries
If you are looking to take the next step in your career within customs, freight forwarding, or technical support, we would love to hear from you.
Technical Support Specialist (Ashford) employer: Layka Recruitment
Join a dynamic team as a Technical Support Specialist in Ashford, where you will thrive in a supportive and collaborative work culture that values employee growth and development. With competitive salaries, hybrid working options, and opportunities to enhance your technical skills in customs and freight forwarding, this role offers a meaningful career path in a thriving industry. Experience the unique advantage of working in a location that fosters innovation and teamwork, making it an excellent employer for those seeking rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Specialist (Ashford)
✨Tip Number 1
Network like a pro! Reach out to your connections in the customs and freight forwarding industry. Attend local meetups or online webinars to meet potential employers and learn about job openings that might not be advertised.
✨Tip Number 2
Prepare for interviews by brushing up on your technical knowledge. Make sure you can confidently discuss customs procedures and freight forwarding operations. We recommend practising common interview questions with a friend or using mock interview tools.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Be ready to share examples of how you've tackled customer issues in the past. This will demonstrate your ability to remain calm under pressure, which is key for a Technical Support Specialist.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and enthusiastic about joining our team.
We think you need these skills to ace Technical Support Specialist (Ashford)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customs and freight forwarding. We want to see how your skills match the role, so don’t be shy about showcasing your operational background!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about this Technical Support Specialist role and how your enthusiasm for learning new technologies makes you a great fit for our team.
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in the past. We love candidates who can stay calm under pressure and find effective solutions, so let us know how you’ve done this before!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Layka Recruitment
✨Know Your Customs Inside Out
Make sure you brush up on your knowledge of UK customs procedures and freight forwarding operations. Be ready to discuss specific examples from your experience that demonstrate your understanding of import and export processes.
✨Show Off Your Problem-Solving Skills
Prepare to share instances where you've successfully resolved customer issues. Think about how you approached the problem, what steps you took, and the outcome. This will showcase your ability to troubleshoot effectively.
✨Demonstrate Your Tech Savvy
Since the role involves using specialist software, be prepared to talk about any relevant technical skills or experiences. If you have used Sequoia software or similar systems, mention it! Show enthusiasm for learning new technologies.
✨Exude Confidence and Positivity
During the interview, maintain a positive attitude and confidence in your abilities. Employers love candidates who are proactive and eager to learn. Remember, they’re looking for someone who can thrive in a collaborative environment!
