At a Glance
- Tasks: Provide technical support to customers in customs and freight forwarding.
- Company: Join a growing team in a supportive and collaborative environment.
- Benefits: Competitive salary, hybrid working, and overtime pay after probation.
- Other info: Flexible working hours with excellent career development opportunities.
- Why this job: Make a real impact by helping clients streamline their import/export processes.
- Qualifications: Experience in customs or freight forwarding and a passion for technology.
The predicted salary is between 30000 - 37000 € per year.
We are seeking a Technical Support Specialist with experience in customs or freight forwarding to join our client’s growing team near Feltham. This is an excellent opportunity for someone with a strong operational background in imports and exports who is looking to move into a more technical, customer-focused role within a supportive and collaborative environment.
You will work closely with freight forwarders, customs agents, and logistics companies, providing system support and helping customers streamline their import and export processes using specialist customs software.
The ideal candidate will be enthusiastic, proactive, and confident learning new technologies quickly.
Working Hours
- Monday to Friday on a rotating shift pattern between 8:00am and 7:00pm:
- Early shift: 8:00am – 4:30pm
- Mid shift: 9:00am – 5:30pm
- Late shift: 10:30am – 7:00pm
Hybrid working is available following successful completion of the probation period. After probation, you will also join the out-of-hours on-call rota, with additional overtime payments provided.
Key Responsibilities
- Provide technical and operational support to customers within the customs and freight forwarding sector
- Assist clients with import and export processes using specialist software systems
Technical Support Specialist in Ashford employer: Layka Recruitment
Join a dynamic team as a Technical Support Specialist in Ashford, where you will thrive in a supportive and collaborative work culture that values your expertise in customs and freight forwarding. With opportunities for hybrid working and a focus on employee growth, this role offers a rewarding path to enhance your technical skills while making a meaningful impact on clients' import and export processes. Enjoy competitive remuneration and the chance to be part of a company that prioritises your professional development and well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Specialist in Ashford
✨Tip Number 1
Network like a pro! Reach out to people in the customs and freight forwarding industry on LinkedIn. A friendly message can go a long way, and you never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for those interviews! Research common technical questions related to customs software and be ready to showcase your problem-solving skills. Practising with a friend can help you feel more confident when it’s your turn to shine.
✨Tip Number 3
Show off your enthusiasm! When you get the chance to chat with potential employers, let them know how excited you are about the role and the company. A positive attitude can make a lasting impression.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, we love seeing familiar faces from our community!
We think you need these skills to ace Technical Support Specialist in Ashford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customs and freight forwarding. We want to see how your background aligns with the technical support role, so don’t be shy about showcasing relevant skills and achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about this role and how your operational experience can benefit our team. We love enthusiasm, so let that passion come through!
Show Off Your Tech Savvy:Since this role involves using specialist software, make sure to mention any tech skills or experiences you have. We’re looking for someone who’s confident with new technologies, so highlight any relevant software you’ve worked with.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Layka Recruitment
✨Know Your Customs and Freight Forwarding
Make sure you brush up on your knowledge of customs regulations and freight forwarding processes. Being able to discuss specific scenarios or challenges you've faced in the past will show that you have the operational background they’re looking for.
✨Familiarise Yourself with the Software
Since the role involves using specialist customs software, it’s a good idea to get acquainted with any relevant systems. If you can demonstrate your ability to learn new technologies quickly during the interview, it’ll give you a leg up.
✨Prepare for Customer-Focused Questions
Expect questions about how you handle customer interactions, especially in a technical support context. Think of examples where you’ve successfully resolved issues or improved processes for clients, as this will highlight your proactive approach.
✨Show Enthusiasm and Adaptability
The ideal candidate is described as enthusiastic and confident. Be sure to convey your passion for the role and your willingness to adapt to new challenges. A positive attitude can make a big difference in how you’re perceived by the interviewers.
