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For Companies At a Glance
- Tasks: Provide technical support and assist customers with import/export processes using specialist software.
- Company: Join a growing team in the customs and freight forwarding sector.
- Benefits: Competitive salary, hybrid working, and overtime pay after probation.
- Other info: Dynamic role with opportunities for career growth and learning new technologies.
- Why this job: Step into a customer-focused role and enhance your tech skills in a supportive environment.
- Qualifications: Experience in customs or freight forwarding and strong communication skills.
We are seeking a Technical Support Specialist with experience in customs or freight forwarding to join our client’s growing team near Feltham. This is an excellent opportunity for someone with a strong operational background in imports and exports who is looking to move into a more technical, customer-focused role within a supportive and collaborative environment.
You will work closely with freight forwarders, customs agents, and logistics companies, providing system support and helping customers streamline their import and export processes using specialist customs software.
The ideal candidate will be enthusiastic, proactive, and confident learning new technologies quickly.
Working Hours
- Monday to Friday on a rotating shift pattern between 8:00am and 7:00pm:
- Early shift: 8:00am – 4:30pm
- Mid shift: 9:00am – 5:30pm
- Late shift: 10:30am – 7:00pm
Hybrid working is available following successful completion of the probation period. After probation, you will also join the out-of-hours on-call rota, with additional overtime payments provided.
Key Responsibilities
- Provide technical and operational support to customers within the customs and freight forwarding sector
- Assist clients with import and export processes using specialist software systems
- Troubleshoot customer issues and provide effective resolutions
- Deliver excellent customer service while managing multiple queries
- Work collaboratively with internal teams to ensure a high standard of support
Key Requirements
- Strong knowledge of UK customs procedures and/or freight forwarding operations
- Hands-on experience completing import and export entries
- Excellent communication and customer service skills
- Ability to work independently and as part of a team
- Strong problem-solving skills with excellent attention to detail
- Ability to remain calm and effective under pressure
- Positive attitude with a willingness to learn new systems and technologies
Desirable Skills & Experience
- Previous customer service experience
- Knowledge of Sequoia software
- Familiarity with Microsoft Office applications
- Additional experience in import/export customs entries
If you are looking to take the next step in your career within customs, freight forwarding, or technical support, we would love to hear from you.
Locations
Technical Support Specialist in Ashford, Surrey employer: Layka Recruitment
Contact Detail:
Layka Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Specialist in Ashford, Surrey
✨Tip Number 1
Network like a pro! Reach out to your connections in the customs and freight forwarding industry. Attend local meetups or online webinars to meet potential employers and learn about job openings that might not be advertised.
✨Tip Number 2
Show off your skills! Prepare a portfolio or a presentation that highlights your experience with customs procedures and any software you've used. This will help you stand out during interviews and show that you're ready for the technical challenges ahead.
✨Tip Number 3
Practice makes perfect! Get comfortable with common interview questions related to technical support and customer service. Role-play with a friend or use online resources to refine your answers and boost your confidence.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can give you an edge. Plus, it shows you’re genuinely interested in joining our team!
We think you need these skills to ace Technical Support Specialist in Ashford, Surrey
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customs and freight forwarding. We want to see how your skills match the role, so don’t be shy about showcasing your operational background!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about this Technical Support Specialist role and how your enthusiasm for learning new technologies makes you a great fit for our team.
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled customer issues in the past. We love candidates who can demonstrate their ability to stay calm under pressure and find effective solutions!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Layka Recruitment
✨Know Your Customs Inside Out
Make sure you brush up on UK customs procedures and freight forwarding operations. Being able to discuss specific processes or regulations during the interview will show that you're not just familiar with the basics, but that you have a solid understanding of the field.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled customer issues in the past. Think of specific scenarios where you provided effective resolutions. This will demonstrate your ability to remain calm under pressure and your knack for troubleshooting, which is crucial for this role.
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly. Since excellent communication is key in this position, consider doing mock interviews with friends or family. This will help you convey your ideas effectively and showcase your customer service skills.
✨Be Ready to Learn New Tech
Since the role involves using specialist software, be prepared to discuss your willingness and ability to learn new technologies quickly. Mention any relevant experience with software systems, like Sequoia, and express your enthusiasm for picking up new tools.