At a Glance
- Tasks: Provide technical support and assist customers with customs and freight forwarding processes.
- Company: Join a growing team in a supportive and collaborative environment.
- Benefits: Competitive salary, hybrid working options, and overtime pay after probation.
- Other info: Dynamic role with opportunities for career advancement and learning new technologies.
- Why this job: Step into a tech-focused role and make a real difference in logistics.
- Qualifications: Experience in customs or freight forwarding and strong customer service skills.
The predicted salary is between 30000 - 37000 € per year.
We are seeking a Technical Support Specialist with experience in customs or freight forwarding to join our client’s growing team near Feltham. This is an excellent opportunity for someone with a strong operational background in imports and exports who is looking to move into a more technical, customer-focused role within a supportive and collaborative environment.
You will work closely with freight forwarders, customs agents, and logistics companies, providing system support and helping customers streamline their import and export processes using specialist customs software. The ideal candidate will be enthusiastic, proactive, and confident learning new technologies quickly.
Working Hours
- Monday to Friday on a rotating shift pattern between 8:00am and 7:00pm:
- Early shift: 8:00am – 4:30pm
- Mid shift: 9:00am – 5:30pm
- Late shift: 10:30am – 7:00pm
Hybrid working is available following successful completion of the probation period. After probation, you will also join the out-of-hours on-call rota, with additional overtime payments provided.
Key Responsibilities
- Provide technical and operational support to customers within the customs and freight forwarding sector
- Assist clients with import and export processes using specialist software systems
- Troubleshoot customer issues and provide effective resolutions
- Deliver excellent customer service while managing multiple queries
- Work collaboratively with internal teams to ensure a high standard of support
Key Requirements
- Strong knowledge of UK customs procedures and/or freight forwarding operations
- Hands-on experience completing import and export entries
- Excellent communication and customer service skills
- Ability to work independently and as part of a team
- Strong problem-solving skills with excellent attention to detail
- Ability to remain calm and effective under pressure
- Positive attitude with a willingness to learn new systems and technologies
Desirable Skills & Experience
- Previous customer service experience
- Knowledge of Sequoia software
- Familiarity with Microsoft Office applications
- Additional experience in import/export customs entries
If you are looking to take the next step in your career within customs, freight forwarding, or technical support, we would love to hear from you.
Locations
Technical Support Specialist in Ashford, Kent employer: Layka Recruitment
Join a dynamic team in Ashford, Middlesex, where your expertise in customs and freight forwarding will be valued in a supportive and collaborative work environment. With opportunities for hybrid working after probation and a focus on employee growth, this role offers a chance to enhance your technical skills while providing exceptional customer service. Enjoy a competitive salary and the flexibility of rotating shifts that promote a healthy work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Specialist in Ashford, Kent
✨Tip Number 1
Network like a pro! Reach out to your connections in the customs and freight forwarding industry. Attend local meetups or online webinars to meet potential employers and learn about job openings that might not be advertised.
✨Tip Number 2
Show off your skills! Prepare for interviews by practising common technical support scenarios related to customs software. Be ready to demonstrate how you would troubleshoot issues and provide excellent customer service.
✨Tip Number 3
Tailor your approach! When applying, highlight your experience with UK customs procedures and any hands-on work you've done with import/export entries. Make sure to connect your past roles to the responsibilities of the Technical Support Specialist position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and enthusiastic about joining our team.
We think you need these skills to ace Technical Support Specialist in Ashford, Kent
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customs and freight forwarding. We want to see how your background aligns with the technical support role, so don’t be shy about showcasing relevant skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about this role and how your problem-solving skills can help us provide excellent customer service. Keep it friendly and professional!
Show Off Your Tech Savvy:Since we’re looking for someone who can quickly learn new technologies, mention any software or systems you’ve worked with before. If you have experience with Sequoia or similar tools, let us know!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Layka Recruitment
✨Know Your Customs and Freight Forwarding Stuff
Make sure you brush up on your knowledge of UK customs procedures and freight forwarding operations. Being able to discuss specific processes or challenges you've faced in the past will show that you're not just familiar with the basics, but that you can handle the nitty-gritty details.
✨Show Off Your Problem-Solving Skills
Prepare some examples of how you've tackled customer issues in the past. Think about times when you had to troubleshoot a problem or provide a solution under pressure. This will demonstrate your ability to remain calm and effective, which is crucial for a Technical Support Specialist.
✨Communicate Like a Pro
Since this role involves a lot of customer interaction, practice your communication skills. Be ready to explain complex technical concepts in simple terms. You might even want to role-play with a friend to get comfortable with articulating your thoughts clearly and confidently.
✨Be Enthusiastic About Learning
Show your eagerness to learn new technologies and systems, especially if you have experience with Sequoia software or similar tools. Employers love candidates who are proactive and willing to adapt, so share any relevant experiences where you quickly picked up new skills or software.
