At a Glance
- Tasks: Lead and manage service operations, ensuring exceptional delivery and team performance.
- Company: Dynamic company focused on growth and high-quality service.
- Benefits: Competitive salary, career development opportunities, and a supportive work environment.
- Other info: Join a culture of collaboration and continuous improvement.
- Why this job: Make a real impact by leading a dedicated team and improving service quality.
- Qualifications: Proven experience in service management and strong leadership skills.
The predicted salary is between 50000 - 60000 £ per year.
Location: Staines
Overview
We are seeking a proactive and driven Head of Service to lead and take full ownership of our clients planned and reactive maintenance operations. Reporting directly to the Company Director, you will manage a small team, ensure exceptional service delivery, and play a key role in growing the service division.
Key Responsibilities
- Service Operations Leadership
- Oversee day-to-day service and breakdown operations, including planned maintenance and reactive callouts
- Act as the escalation point for complex customer issues, ensuring timely and professional resolution
- Coordinate with engineers and internal teams to deliver efficient, high-quality service
- Team Management
- Lead, support, and develop a team of Service Coordinators
- Set clear expectations and maintain high performance standards
- Foster a culture of accountability, collaboration, and continuous improvement
- Process Improvement
- Define and monitor service KPIs and SLAs
- Use data insights to identify trends, improve performance, and resolve inefficiencies
- Standardise and enhance service processes to ensure quality and consistency
Skills Experience Essential
Proven experience in service management.
Head of Service in Surrey employer: Layka Connect
As an employer, we pride ourselves on fostering a dynamic and supportive work environment in Staines, where innovation and teamwork are at the forefront of our operations. We offer competitive benefits, opportunities for professional growth, and a culture that values accountability and collaboration, making it an ideal place for those looking to make a meaningful impact in service management.
