At a Glance
- Tasks: Deliver top-notch customer service and resolve queries in a fast-paced environment.
- Company: Join a growing logistics company with a focus on teamwork and customer satisfaction.
- Benefits: Competitive salary, 25 days holiday, and a supportive work culture.
- Other info: Dynamic role with opportunities for growth and learning.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 26000 - 29000 £ per year.
Due to the ongoing growth of our client, we are recruiting a vacancy for a full-time customer service agent to join the team in their Colnbrook office.
You’ll be passionate about the customer experience and motivated to work with others to deliver a best-in-class customer service experience.
You’ll be computer literate and capable of multi-tasking in a fast-paced environment.
Your enthusiasm to find and fix problems will be where you excel, with clear communication skills to keep others informed whilst being accountable, diligent and always working with your team to deliver the perfect experience for all customers.
Job profile
- Excellent interpersonal and active listening skills.
- Clear communication skills and a strong command of the English language.
- Strong attention to detail.
- Ability to work well in a team.
- Multitasking skills and good organisational abilities
- Listen carefully and understand customers’ circumstances and needs.
- Answering all customer queries/bookings via Phone, Email, and internet.
- Be proactive in resolution of any queries, dealing with both internal and external customers
- To achieve your individual daily targets as set by the Customer Service Manager.
- Chasing delivery reports as to keep clients informed on their deliveries.
- General administrative tasks.
- Assist with receiving and processing shipments.
- Help with fulfilment projects.
Requirements
Previous experience within the courier industry is desirable.
- Confident telephone manner.
- Strong written, listening and verbal communication at all levels.
- A personable approach.
- Approachable, empathetic, and considerate.
- Working in a similar logistics type customer service would be advantageous
- Accurate attention to detail.
- A team player who can demonstrate initiative.
- Ability to manage own workload and meet company targets.
- Excellent customer service – ability to provide solutions.
- Computer literate.
- Excellent administrative and strong organisational skills.
- The ability to stay calm whilst under pressure.
- Be able to act with due care, skill and diligence.
Benefits
- Salary: between £26,000 to £29,000.00 per year depending on experience.
- 25 days holiday per annum, plus bank holidays + 2 days off over Christmas
- Full time position on a rota schedule
We look forward to receiving your CV in relation to this position!
Customer Services Executive in Slough employer: Layka Connect Careers
As a Mechanical Assembler Technician, you will thrive in a dynamic work environment that prioritises precision and quality. Our company fosters a collaborative culture where attention to detail is celebrated, and we offer excellent benefits including private healthcare and an early finish every Friday. With ample opportunities for professional growth and development, you will be part of a team that values your contributions and supports your career aspirations.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Executive in Slough
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Layka Connect Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Layka Connect Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Services Executive in Slough
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Layka Connect Careers:Your cover letter is your chance to shine! Tell us why you want to work at Layka Connect Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Layka Connect Careers!
How to prepare for a job interview at Layka Connect Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
