At a Glance
- Tasks: Lead a luxury events team to create unforgettable guest experiences.
- Company: Join a prestigious 5-star hotel in beautiful Ascot parkland.
- Benefits: Attractive salary, annual service charge, and career development opportunities.
- Other info: Passionate about hospitality? This is your chance to shine!
- Why this job: Be part of a dynamic team delivering exceptional luxury service.
- Qualifications: Experience in events or food & beverage management at a 5-star hotel.
The predicted salary is between 28350 - 34650 £ per year.
Join a luxury team at a 5-star luxury hotel, based in Ascot, set across 240 acres of beautiful parkland, where delivering exceptional guest experiences is at the heart of everything they do.
As an Events Operations Manager, you will be responsible for the smooth running of the Events Operations team, ensuring our guests receive the highest standards of luxury service.
Must be a driver for this position and worked within a 5 star hotel setting!
Great salary with amazing annual service charge.
- Your Responsibilities
- Lead, motivate and support the Events Operations team to deliver excellent service.
- Make sure event spaces are set up correctly and ready for guests.
- Be visible and hands-on, leading by example and supporting your team during events.
- Deliver luxury food and beverage service across the hotel and its beautiful grounds, including events, private dining and picnics.
- Communicate confidently with guests and provide a personalised service.
- Deal with guest feedback and complaints professionally, always looking for ways to improve the guest experience.
- Hold daily team briefings and make sure everyone understands the day’s events and responsibilities.
- Work closely with the Events, Sales, Food & Beverage and Culinary teams to ensure smooth communication.
- Manage staffing, rotas and agency staff according to business needs.
- Train and develop team members, carry out performance reviews and support their career development.
- Ensure all back-of-house, storage and preparation areas are clean, organised and maintained to a high standard.
- Manage stock, ordering, billing and cashiering accurately.
- Monitor costs, payroll and departmental spending to help achieve financial targets.
- Encourage teamwork across all hotel departments and create a positive working environment.
- Ensure company standards and procedures are followed at all times.
- What We’re Looking For
- Previous experience in a similar Events or Food & Beverage management role.
- Experience working in a
5-star luxury hotel .
- Hotel school qualification or equivalent experience.
- Good knowledge of food and wine.
- Strong leadership and communication skills.
- Excellent customer service and interpersonal skills.
- Ability to train, motivate and develop a team.
- Good problem-solving and complaint-handling skills.
- Commercial awareness and an understanding of managing costs.
- A hands-on, positive and creative approach to hospitality.
If you’re passionate about creating an extraordinary guest experience and delivering exceptional service, we’d love to hear from you. Please send us your CV to apply.
Event Operations Manager in Ascot employer: Layka Connect Careers
As a Mechanical Assembler Technician, you will thrive in a dynamic work environment that prioritises precision and quality. Our company fosters a collaborative culture where attention to detail is celebrated, and we offer excellent benefits including private healthcare and an early finish every Friday. With ample opportunities for professional growth and development, you will be part of a team that values your contributions and supports your career aspirations.
StudySmarter Expert Advice🤫
We think this is how you could land Event Operations Manager in Ascot
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Layka Connect Careers. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Layka Connect Careers
Don't be shy about reaching out to Layka Connect Careers directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Event Operations Manager in Ascot
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Layka Connect Careers and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Layka Connect Careers
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
