Front of House and Bar Manager in London

Join the Layered Reality team as FOH & Bar Manager at The War of The Worlds: The Immersive Experience, where innovation meets entertainment. Layered Reality™ is a pioneer in immersive entertainment, blending captivating storytelling, cutting-edge technology, and exceptional customer service.

As a pivotal member of our management team, you will embody the essence of Layered Reality, spending a majority of your time in guest facing areas. This dynamic role encompasses a wide array of responsibilities, ensuring every day brings new challenges and opportunities. Your primary responsibilities include:

• Duty management of live operations
• Equipping our teams with the tools they need to excel in their roles
• Consistently delivering excellent customer service
• Driving sales across the venue
• Motivating the team to effectively upsell products
• Enhancing the overall guest experience

Benefits:

• Fun working environment
• Company social events
• Discounted food, drinks & theatre tickets
• A day off for your LR birthday
• 28 days holiday
• Additional holiday day for each year of completed service

Scope & Responsibilities:

• Team Management:

• Facilitate onboarding and training of new team members
• Coordinate team schedules for optimal productivity
• Provide ongoing coaching to FOH staff for exceptional service
• Drive secondary spend initiatives in the venue
• Ensure compliance with Health & Safety and Food Hygiene standards
• Lead sales, events, and in-house promotions

• Oversee venue opening/closing including FOH & Show spaces
• Coordinate radio communication between departments
• Respond to escalations with quick guest resolution
• Manage box office administration efficiently
• Cover Ops1 duties as needed
• Compile daily show reports and sales reports
• Drive daily sales and guest satisfaction

• Manage F&B, merchandise, and photo supplies inventory
• Conduct monthly stock taking and record-keeping
• Conduct daily line checks on any areas of concern from monthly stock takes
• Supervise bar restocking and line cleaning

• Develop merchandise planograms for optimal sales
• Ensure compliance with IP standards for all products
• Generate new merchandise ideas for approval

Background Experience:

You will be a highly self-motivated, service focused individual, with a wide variety of management experience working across the events & hospitality industries. Previous experience managing FOH & Bar departments in hospitality, theatre, events, entertainment or visitor attractions is preferable.

Desired Attributes:

• A minimum of two years' experience in customer service or hospitality management
• A positive attitude and commitment to delivering exceptional customer service
• Excellent communication & leadership skills
• Impeccable attention to detail and the ability to multitask efficiently in a fast-paced environment
• Strong organisational skills and the capability to create and maintain a positive work environment
• Ability to develop and maintain strong working relationships with suppliers & partners
• Proficiency in inventory management and ordering supplies
• Experience working with and managing EPOS systems
• The ability to remain calm and composed under pressure
• Excellent presentation skills, maintaining a professional appearance at all times
• Thorough understanding of health and safety regulations and compliance
• Strong problem-solving skills to address customer and operational challenges
• Passionate about the hospitality industry with a strong knowledge of food & beverage operations
• Mixologist experience, with the ability to create new menu content
• Skillset to train and mentor FOH and Bar team members
• Confidence in working as part of a team and independently
• Flexibility to work various shifts, including daytime, evenings, weekends, and holidays
• A personal licence or first aid qualification is desirable but not essential; willingness to undertake these qualifications is a requirement

Job Details:

• Job Type: Full-time, 40hrs p/w, Permanent - Work days: Wednesday-Sunday weekly
• Probation Period: 3 Months
• Pay: £30-32k per annum Dependant On Experience
• Location: Aldgate, London, EC3A 2BJ

Diversity & Inclusion:

At Layered Reality, we embrace the power of diversity because we believe that our differences are what make us strong. We recognise that each team member brings a unique perspective, background, and set of experiences to our company. Just as every immersive experience we create is a blend of different elements, we know that a diverse team is essential for crafting unforgettable memories. Inclusion is at the heart of our values because we understand that to truly connect with our guests, we must first connect with each other. Join us in celebrating diversity and inclusion as we embark on a journey to create immersive entertainment that resonates with every individual.

Application Process:

To apply for this exciting opportunity, please submit an up-to-date CV along with a Covering Letter that outlines what you can bring to the role and why you would like to work for Layered Reality. Closing date: 9am on Tuesday 3rd February. This job will be subject to two rounds of interviews. First Round interview: in-person on Wednesday 4th February. Second Round interview: will include a show watch and will likely take place on Thursday 5th or Friday 6th February. We look forward to receiving your application!