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- Tasks: Welcome guests, assist with ticket checks, and craft drinks at the bar.
- Company: Layered Reality pioneers immersive entertainment blending storytelling and technology.
- Benefits: Enjoy a fun work environment, social events, and discounts on food and theatre tickets.
- Why this job: Join a dynamic team creating unforgettable experiences in a unique immersive setting.
- Qualifications: Enthusiastic individuals with a positive attitude; hospitality experience preferred but not essential.
- Other info: Flexible shifts available; embrace diversity and inclusion in our vibrant workplace.
Join the Layered Reality team as FOH & Bar Staff at The War of The Worlds: The Immersive Experience (www.thewaroftheworldsimmersive.com), where innovation meets entertainment. Layered Reality is a pioneer in immersive entertainment, blending captivating storytelling, cutting-edge technology, and exceptional customer service. Our unique approach combines live theatre, digital technology (virtual reality, projection mapping, and holograms), and physical sensations (sight, sound, smell, touch, and movement) to craft unforgettable immersive experiences.
Position Summary
As a member of our Front of House (FOH) & Bar team, you will be the face of Layered Reality and play a pivotal role in creating unforgettable experiences for our guests. With a variety of positions and responsibilities, each day will bring fresh challenges and opportunities. You will welcome and assist guests, ensure their comfort, and work the bar with flair and precision. Your enthusiasm and attention to detail will leave a lasting impact in our unique, immersive setting, where immersive entertainment meets hospitality.
Benefits
- Fun working environment.
- Company social events.
- Discounted food, drinks & theatre tickets.
- Love2Shop Voucher on your LR Birthday.
Scope & Responsibilities
Within the FOH areas, your tasks will include greeting guests with warmth and professionalism, conducting ticket checks, supporting entry procedures and providing assistance during in-show operations. Your role will involve promoting and upselling merchandise and photos related to the immersive experience, enhancing guest engagement and immersion. In the Bar capacity, you will be waiting tables and crafting a variety of drinks and cocktails. Delivering exceptional customer service is a key aspect of your role, as you address guest enquiries and concerns promptly and effectively. Your objective in both roles will be to boost sales throughout the venue and enhance the guest experience by skillfully upselling our themed products, thereby immersing guests fully in their experience.
Background Experience
We are looking for enthusiastic people who want to help bring our Layered Reality world to life! We want fun, dynamic, and friendly personalities to join our team. You will be self-motivated with a can-do attitude whilst ensuring all our guests are wowed the moment they step inside our doors and receive the highest quality service throughout their visit. Previous experience working in hospitality, theatre, events, or visitor attractions is preferable, but not essential.
Desired Attributes
- A positive attitude and commitment to delivering exceptional customer service.
- Strong verbal communication skills.
- A good attention to detail and the ability to multitask efficiently in a fast-paced environment.
- Excellent presentation skills, maintaining a professional appearance at all times.
- The ability to remain calm and composed under pressure.
- Strong problem-solving skills.
- Knowledge of food & beverage operations.
- Confidence in working as part of a team and independently.
- Flexibility to work various shifts, including daytime, evenings, weekends, and holidays.
Job Details
Job Type: Casual Worker, Zero Hours (Wednesday-Sunday)
Probation Period: 3 Months
Pay: £12.55 p/h plus Service Charge
Location: Aldgate, London, EC3A 2BJ
Diversity & Inclusion
At Layered Reality, we embrace the power of diversity because we believe that our differences are what make us strong. We recognise that each team member brings a unique perspective, background, and set of experiences to our company. Inclusion is at the heart of our values because we understand that to truly connect with our guests, we must first connect with each other. Join us in celebrating diversity and inclusion as we embark on a journey to create immersive entertainment that resonates with every individual.
Application Process
To apply for this exciting opportunity, please submit an up-to-date CV along with a Covering Letter that outlines what you can bring to the role and why you would like to work for Layered Reality. We look forward to receiving your application!
Contact Detail:
Layered Reality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land FOH & Bar Staff
✨Tip Number 1
Familiarise yourself with Layered Reality's unique approach to immersive entertainment. Understanding their blend of storytelling and technology will help you engage with guests more effectively and demonstrate your enthusiasm during the interview.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've gone above and beyond for guests in previous roles. This will highlight your commitment to delivering exceptional experiences, which is crucial for the FOH & Bar Staff position.
✨Tip Number 3
Practice your verbal communication skills, as strong communication is key in this role. Consider role-playing scenarios where you might need to assist guests or handle inquiries, ensuring you can convey information clearly and confidently.
✨Tip Number 4
Be prepared to discuss your flexibility regarding working hours. Since the role requires availability on evenings and weekends, demonstrating your willingness to adapt will make you a more attractive candidate.
We think you need these skills to ace FOH & Bar Staff
Some tips for your application 🫡
Craft a Tailored Cover Letter: Your cover letter should reflect your enthusiasm for the FOH & Bar Staff role at Layered Reality. Highlight your customer service skills and any relevant experience in hospitality or events. Make sure to express why you want to work in an immersive entertainment environment.
Showcase Relevant Experience: In your CV, emphasise any previous roles in hospitality, theatre, or customer service. Use specific examples to demonstrate how your skills align with the responsibilities outlined in the job description, such as upselling products or managing guest interactions.
Highlight Your Personality: Layered Reality is looking for fun, dynamic, and friendly personalities. In both your CV and cover letter, convey your positive attitude and ability to work well under pressure. Share anecdotes that showcase your problem-solving skills and teamwork.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role. Consider asking a friend to review it as well.
How to prepare for a job interview at Layered Reality
✨Show Your Enthusiasm
Layered Reality is all about creating unforgettable experiences, so make sure to express your passion for immersive entertainment during the interview. Share any relevant experiences or stories that highlight your excitement for the role and the company.
✨Demonstrate Customer Service Skills
As FOH & Bar Staff, exceptional customer service is key. Prepare examples of how you've handled guest inquiries or resolved issues in previous roles. This will show your ability to maintain a positive atmosphere and ensure guest satisfaction.
✨Highlight Teamwork and Flexibility
Working in a fast-paced environment requires strong teamwork and adaptability. Be ready to discuss how you’ve successfully collaborated with others and your willingness to work various shifts, including evenings and weekends.
✨Prepare for Role-Specific Questions
Expect questions related to food and beverage operations, as well as upselling techniques. Brush up on your knowledge of cocktails and bar service, and think of ways you can enhance the guest experience through your role.
