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Layered Reality

Box Office Assistant

London Full-Time No home office possible

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At a Glance

Tasks: Be the face of Elvis Evolution, delivering top-notch customer service and assisting with ticket sales.
Company: Join Layered Reality, leaders in immersive entertainment blending theatre and cutting-edge technology.
Benefits: Earn £13.85 per hour with flexible shifts, including evenings and weekends.
Why this job: Experience a fun, dynamic environment while creating unforgettable moments for guests.
Qualifications: Previous retail or customer service experience is preferred; performing arts background is a bonus.
Other info: Must be 18 or over; casual/zero hours contract available.

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We are currently recruiting Retail / Box Office Assistants to join our Layered Reality team at Elvis Evolution

Layered Reality are the leaders in immersive entertainment experiences – combining powerful storytelling, cutting-edge technology, and outstanding customer service. We blend live theatre (actors, movie-scale sets, and special effects) with the latest digital technology (live music, projection mapping, and motion simulators), plus physical sensations (sight, sound, smell, touch, and movement) to create unique, unforgettable experiences.

We are looking for enthusiastic people who want to help bring our Layered Reality world to life! We want fun, dynamic, and friendly personalities to join our team. You will be self-motivated with a can-do attitude whilst ensuring all our guests receive the highest quality service from the moment they enter our store and Box Office.

Scope & Responsibilities:

As a Retail / Box Office Assistant, you will be the face of Elvis Evolution, delivering exceptional customer service and creating a welcoming environment for all visitors. You will assist guests with enquiries, provide product information, and process both ticket and merchandise sales. You’ll ensure the store and Box Office are tidy, visually appealing, and stocked correctly, and check in any deliveries promptly. You will also support guests as they enter the experience, ensuring their journey is seamless and enjoyable.

Key responsibilities include:

Welcome customers and deliver exceptional service, ensuring a fun and memorable experience

Advise on merchandise and assist with enquiries and purchases

Process ticket and merchandise sales accurately

Maintain store and Box Office cleanliness and organisation

Replenish stock, arrange product displays, and ensure high visual merchandising standards

Check in and store deliveries correctly

Follow health, safety, and security procedures

Respond efficiently to customer needs and till queues

Take initiative and make decisions that are right for our customers

Background Experience:

Previous experience in retail sales, front-of-house, box office, or customer service roles is highly desirable. A background in performing arts is a plus, but not essential.

Desirable Attributes:

Friendly, approachable, and proactive attitude

Excellent communication and teamwork skills

Ability to prioritise and multitask in a fast-paced environment

Positive approach to change and problem-solving

Good eye for detail and visual merchandising skills

Flexible and adaptable to business needs

Comfortable working evenings, weekends, and bank holidays (required for shifts after 10pm)

Must be 18 or over

Job Title: Retail / Box Office Assistant

Job Type: Casual / Zero hours contract

Pay: £13.85 per hour

Location: Elvis Evolution – The Immersive Experience Merchandise Store, Immerse LDN, ExCel Waterfront, London

Working Pattern: Varied shifts including weekdays, late evenings (until 00:30), and weekends

Please submit your application with an up-to-date CV and covering letter explaining what you can bring to the role and why you would like to work with Layered Reality at Elvis Evolution.

Seniority level

Seniority level

Entry level

Employment type

Employment type

Part-time