At a Glance
- Tasks: Support site teams and maintain positive relationships with residents on construction projects.
- Company: Lawtech, a leader in construction customer service.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Other info: Join a dynamic team making a difference in community living.
- Why this job: Be the voice of residents and ensure top-notch service in exciting construction projects.
- Qualifications: Strong communication skills and experience in customer service.
The predicted salary is between 29700 - 36300 £ per year.
Lawtech is seeking a Customer Service Administrator to support site delivery teams on cladding remediation projects across London and the Southeast. You will help maintain positive relationships with residents, coordinate with subcontractors and client representatives, and ensure high standards of customer service.
You will set up and maintain customer service systems, draft communications, perform data entry in Project Probe and SharePoint, and support site management with surveys and appointments.
Resident Liaison Lead (Construction) employer: Lawtech Group
Lawtech is an exceptional employer, offering a dynamic work environment where Project Managers can thrive in their careers while contributing to high-quality cladding remediation projects across London and the Southeast. With a strong focus on employee development, our culture promotes collaboration, coaching, and continuous improvement, ensuring that every team member has the opportunity to grow professionally. Additionally, our commitment to safety and compliance, combined with competitive benefits, makes Lawtech a rewarding place to work for those seeking meaningful employment in the construction industry.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Liaison Lead (Construction)
✨Join Construction Networks
Get yourself involved in local construction networks or industry events. They often have job boards, and networking can lead to unadvertised positions. Plus, it’s a great way to meet potential future colleagues!
✨Show Off Your Skills on Site
If you’ve done any hands-on work, whether it's through internships or personal projects, make sure you can showcase it. Consider volunteering for local construction projects or getting involved in community build days; it’s a solid way to demonstrate your skills and build connections.
✨Utilise Construction Job Sites
Don't just rely on the big job boards. Look at niche construction job sites—many companies prioritise these for full-time roles. Apply through these sites, but don’t forget to reach out directly to companies you admire, like Lawtech Group, to express your interest!
✨Tailor Your Application for Full-Time Roles
Make your application stand out by tailoring it specifically for full-time positions. Highlight how your previous projects align with the company's work. At StudySmarter, we encourage you to demonstrate your commitment and long-term interest in the industry when applying for roles like Resident Liaison Lead (Construction) at Lawtech Group.
We think you need these skills to ace Resident Liaison Lead (Construction)
Some tips for your application 🫡
Showcase Your Relevant Experience:In the construction industry, it's essential to highlight any hands-on experience you have. Whether it’s past projects you've worked on or specific roles you've held, make sure your CV emphasises your practical skills and contributions to construction sites.
Include Certifications and Qualifications:Don’t forget to list any certifications relevant to construction, like CSCS cards or other safety qualifications. These can really set you apart from other candidates and show that you’re serious about health and safety on-site.
Tailor Your Cover Letter to Construction:When writing your cover letter for a construction role, focus on your problem-solving capabilities and teamwork. Construction relies heavily on collaboration, so mention how you’ve worked successfully with others to complete projects on time and within budget.
Adapt Your CV Format to the Field:Ensure your CV is clear and easy to read, with sections dedicated to skills such as project management, technical abilities, and site supervision. Construction roles often require a blend of technical know-how and soft skills, so make sure both are highlighted effectively.
How to prepare for a job interview at Lawtech Group
✨Brush Up on Technical Knowledge
For a construction role, it's crucial we have a solid grasp of industry standards, safety protocols, and specific tools used on-site. Make sure you're familiar with relevant regulations and can talk confidently about them, as these often come up in interviews.
✨Showcase Your Projects
Since this is a full-time position, be ready to discuss any previous construction projects you've worked on. Bring a portfolio or have detailed descriptions that highlight your role, the challenges you faced, and how you overcame them—this’ll show you’re not just book-smart but also practically savvy.
✨Understand the Team Dynamics
Construction is all about teamwork, so prepare to discuss how you interact with different stakeholders like architects, engineers, and contractors. Maybe think of examples from past experiences to illustrate your ability to communicate and collaborate effectively.
✨Prepare for On-the-Spot Problem Solving
Be ready for some practical questions or scenarios where you'll need to demonstrate your problem-solving skills. Interviewers might present you with a hypothetical construction issue to solve, so practice articulating your thought process clearly and logically—this could really set you apart!
