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- Tasks: Lead the customer service team and manage client issues on-site.
- Company: Top UK construction contractor with a focus on social housing.
- Benefits: Competitive salary, travel opportunities, and career development.
- Other info: Dynamic role with travel to various sites and potential for growth.
- Why this job: Make a difference in customer satisfaction within the construction industry.
- Qualifications: Experience in social housing or construction and strong customer service skills.
The predicted salary is between 30000 - 40000 £ per year.
A leading construction contractor based in the UK is seeking an Assistant Customer Service Manager to support the Customer Service Manager in daily functions and lead the customer service team. This role involves managing customer issues, monitoring team performance, and developing strong client relations.
Ideal candidates should have experience in social housing or construction, excellent customer handling skills, and be proficient in MS Office. A DBS check is required, and travel to various sites in the region will be necessary.
Site-Facing CS Lead - Construction in Nottingham employer: Lawtech Group
Contact Detail:
Lawtech Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Site-Facing CS Lead - Construction in Nottingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the construction industry and let them know you're on the hunt for a Site-Facing CS Lead role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your customer service skills. Think about specific examples from your past experiences in social housing or construction that showcase your ability to handle customer issues effectively. We want you to shine!
✨Tip Number 3
Don’t forget to research the company culture of the contractors you’re applying to. Understanding their values and how they approach customer service will help you tailor your responses during interviews and show that you’re a great fit for their team.
✨Tip Number 4
Apply through our website for the best chance at landing that dream job! We make it easy for you to showcase your skills and experience directly to employers looking for someone just like you. Let’s get you that Site-Facing CS Lead position!
We think you need these skills to ace Site-Facing CS Lead - Construction in Nottingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in social housing or construction. We want to see how your skills match the role, so don’t be shy about showcasing your customer handling expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Assistant Customer Service Manager role. Share specific examples of how you've managed customer issues and built strong client relations.
Show Off Your MS Office Skills: Since proficiency in MS Office is a must, make sure to mention any relevant experience you have with these tools. Whether it's Excel for tracking performance or Word for reports, we want to know how you use them effectively!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Lawtech Group
✨Know Your Construction Stuff
Make sure you brush up on your knowledge of the construction industry, especially social housing. Familiarise yourself with common customer service challenges in this sector so you can discuss them confidently during the interview.
✨Showcase Your Customer Handling Skills
Prepare specific examples of how you've successfully managed customer issues in the past. Think about situations where you turned a negative experience into a positive one, as this will demonstrate your problem-solving abilities and customer focus.
✨Be Ready to Discuss Team Dynamics
Since you'll be leading a customer service team, be prepared to talk about your leadership style. Share experiences where you've motivated a team or improved performance, and highlight any strategies you've used to foster strong client relations.
✨Get Comfortable with MS Office
As proficiency in MS Office is a must, make sure you're familiar with the tools you'll be using daily. Brush up on Excel for tracking performance metrics and Word for reporting, so you can confidently discuss how you’ll use these tools in your role.