Introduction
The Trainee Resident Liaison Officer role provides an excellent opportunity to develop customer service skills within the construction industry. The training will equip the trainee with the necessary knowledge and experience needed to become a successful Resident Liaison Officer.
About the Employer
Founded over 20 years ago, Lawtech have become a leading principal contractor specialising in cladding remediation. We deliver high-quality, compliant, multi-million-pound cladding repatriations & regeneration contracts throughout Great Britain.
The Company is committed to identifying and eliminating unlawful discriminatory practices, procedures, and attitudes throughout the Company. The Company expects employees to support this commitment and to assist in its realisation in all possible ways.
Specifically, the Company aims to ensure that no employee or candidate is subject to unlawful discrimination, either directly or indirectly, on the grounds of gender, race (including colour, nationality or ethnic origin), disability, sexual orientation, marital status, part-time status, age, religion or belief. This commitment applies to all aspects of employment.
What You'll Do
- Act as a point of contact for residents regarding project-related matters
- Assist in the communication of project timelines, schedules, and any potential disruptions to residents
- Assist in keeping residents informed about the progress of a project and addressing their questions and concerns
- Assist in conducting regular visits to residents' homes to provide updates and address any issues
- Learn and develop strong customer service skills, including empathy, active listening, and problem-solving
- Maintaining a professional and courteous approach in all interactions with residents
- Ensure a positive experience for residents throughout the project lifecycle
- Assist in booking appointments, managing schedules, and coordinating interactions to reduce disruption for residents and local businesses
- Assist in the maintenance of records of resident interactions, complaints, and resolutions
- Assist in the preparation of reports on resident feedback and project progress
- Respond to and resolve resident complaints, queries, and concerns effectively
- Working with residents and the project team and their mentor to find solutions to problems
- Working closely with the site management team to ensure smooth communication and project execution
- Liaising with other stakeholders, such as contractors, suppliers, and local authorities
- Attending project meetings and providing resident-related updates
Training Outcome
Possible progression within the business and onto further apprenticeship programmes.
Skills Required
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
Qualifications
- Essential - GCSE - English - A* - C / 9 - 4
- Essential - GCSE - Maths - A* - C / 9 - 4
Course Information
Course: Customer service practitioner (level 2)
Level: 2
Route: Sales, marketing and procurement
Apprenticeship Level: Intermediate
Working Arrangements
Working Week: Working hours are at the line manager's discretion, and in line with the business hours of 8.00am - 5.00pm, Monday - Friday.Working days: 1 day released to study, the remaining 4 days to work on site.
Expected Duration: 1 Year
Training Provider: APPRENTICE TEAM LTD
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