Head of Legal Aid Billing in London

We are a leading legal aid law firm committed to providing high-quality legal advice and representation to vulnerable individuals. Our work focuses on promoting access to justice and upholding the rights of our clients.

Role Overview

We are looking for a highly organised and experienced professional to lead our Billing Team. As Head of Billing, you will oversee all aspects of legal aid billing, including Legal Help and CCMS submissions, high-cost case plans, and civil claim uploads. You will ensure that all billing is completed accurately and efficiently, meet LAA deadlines, and maintain regulatory compliance. You will also manage a small team of billing officers and administrators and work closely with our legal teams to improve processes and support the firm's operational objectives.

Key Responsibilities

• Oversee the preparation, submission, and reconciliation of legal aid bills across all departments (including housing, immigration, public law, education and community care).
• Manage the end‐to‐end process of Legal Help submissions, including initial review, preparation, and final submission to the LAA. Ensure all applications and claims meet LAA compliance standards and internal quality assurance procedures.
• Manage the billing process for controlled and certificated work, including CCMS submissions and high-cost case plans.
• Liaise with the Legal Aid Agency regarding claims, appeals, rejections, and audits.
• Ensure billing is timely, accurate, and in accordance with LAA guidance and contract requirements.
• Support legal teams with billing queries, training, and best practice guidance.
• Lead, supervise, and support the billing team, including setting objectives, conducting performance reviews, and managing workload allocation.
• Provide ongoing training and development for billing staff to ensure high standards and up-to-date knowledge.
• Review and improve internal processes to increase efficiency and reduce delays.

Compliance & Reporting

• Maintain accurate billing records and ensure compliance with audit and regulatory standards.
• Support preparation for LAA contract audits, file reviews, and peer reviews.
• Monitor billing KPIs and produce monthly and quarterly reports for management.
• Work closely with finance to support cash flow forecasting and reconciliation of payments.

Person Specification

• In-depth knowledge of Legal Aid Agency billing processes, including Legal Help, CCMS, and high-cost case claims.
• Minimum 3 years' experience in a billing or legal finance role, preferably within a legal aid setting.
• Strong team leadership and people management skills.
• Excellent attention to detail and ability to work under pressure.
• Experience working with legal case management systems (e.g., Legal Aid Agency portal, LEAP).
• Excellent written and verbal communication skills.
• Strong organisational and problem-solving skills.
• Previous experience leading a billing or finance team in a law firm.
• Understanding of Legal Aid contract compliance and audit preparation.
• Experience using Excel and reporting tools for billing analysis.

What We Offer

• A supportive and inclusive working environment.
• Opportunities for training and career progression.
• Flexible and hybrid working arrangements.
• 25 days annual leave.

Lawstop is committed to providing equal opportunities for all. We welcome applications from everyone including of any age, ethnicity, religion, sex, sexual orientation, gender identity, nationality, neurodiversity, disability, or with parental or caring responsibilities. We also offer flexible working hours.

During the application process, all applicants have the opportunity to tell us about any adjustments or support they require so they are able to perform at their best. Any information you share with us during the application process is treated in confidence. The recruitment process will fully comply with GDPR and other applicable laws.