At a Glance
- Tasks: Engage with customers over the phone to drive sales and build relationships.
- Company: Join Lawsons, the UK's largest independent supplier of fencing and building materials.
- Benefits: Enjoy a competitive salary, generous holiday, and career progression opportunities.
- Other info: Be part of a family-owned company with a great local reputation.
- Why this job: Make an impact in a supportive team while delivering exceptional customer service.
- Qualifications: Experience in telesales and strong communication skills are essential.
The predicted salary is between 38000 - 42000 £ per year.
About Lawsons
Lawsons is the UK’s largest independent supplier of fencing, timber and building materials. Established in 1921, we operate across London and the South East of England with over 35 branches, more than 700 employees and a turnover of £165 million. We are committed to delivering high quality products and exceptional service to both trade and retail customers.
Role Overview
We are recruiting a Telesales colleague to join our Whetstone branch. This is a customer-facing, office-based role focused on generating sales, nurturing relationships with trade and retail customers over the phone, and supporting branch targets. The successful candidate will be confident, target-driven and able to deliver excellent service while accurately processing orders and enquiries.
Key Responsibilities
- Proactively contact existing and prospective customers to promote products, services and special offers, aiming to meet and exceed sales targets.
- Manage inbound customer enquiries promptly and professionally, providing product knowledge, pricing information and accurate advice.
- Process telephone and online orders accurately using branch systems, ensuring correct pricing, availability and delivery or collection arrangements.
- Build and maintain strong customer relationships, following up on leads and enquiries to maximise repeat business and customer retention.
- Work closely with the branch team, yard and transport colleagues to co‑ordinate deliveries, resolve issues and ensure a seamless customer experience.
- Record customer interactions and update CRM or branch systems with accurate notes, next actions and follow‑up dates.
- Identify opportunities to upsell and cross‑sell products relevant to customer needs and report market feedback to the branch manager.
- Contribute to team sales targets and performance monitoring, attending sales meetings and training as required.
- Adhere to company policies and procedures, including data protection, health and safety and quality standards.
Person Specification
- Proven extensive experience in telesales working at a builder merchants. (Essential).
- A current ledger that can be transferred with you.
- Confident and clear telephone manner with excellent communication and active listening skills.
- Target‑driven and resilient with the ability to work under pressure and maintain a positive attitude.
- Previous experience in Telesales to be able to turn over £100k per month in Sales.
- Good planning and organisational skills with attention to detail and the ability to prioritise workload.
- IT literate with experience of CRM systems, order processing platforms or Microsoft Office applications.
- Commercial awareness and the ability to confidently discuss product ranges and pricing with customers.
- Team player who collaborates effectively with colleagues across the branch to achieve shared goals.
- Committed to delivering excellent customer service and continuous improvement.
Working Hours, Salary and Benefits
- Full‑time, permanent position based at our Whetstone branch.
- Typical hours working Monday to Friday between 07.30 - 17.00 and 1 in 3 Saturdays working 08.00 - 12.00.
- Competitive salary dependent on experience (£38,000 - £42,000).
- 25 days holiday per year plus bank holidays and an additional celebration day, rising with service in line with company policy.
- Company pension scheme and Death in Service cover.
- Employee Assistance Programme and access to Online GP services.
- Comprehensive induction, ongoing training and genuine progression opportunities within Lawsons.
Why Join Lawsons?
- Be part of a well‑established, family‑owned company with a strong local reputation.
- Work in a supportive, team‑focused environment where customer service and commercial skills are valued.
- Develop your career through structured training and clear progression pathways.
- Play an important role in delivering outstanding service to trade and retail customers in Whetstone and the surrounding area.
Lawsons is an equal opportunities employer and welcomes applications from all suitably qualified candidates. If you are motivated, customer‑focused and enjoy working in a fast‑paced telesales environment, we would like to hear from you.
Telesales employer: Lawsons
Lawsons is an excellent employer, offering a supportive and team-focused environment where employees can thrive. With a commitment to employee growth through structured training and clear progression pathways, staff at the Whetstone branch enjoy competitive salaries, generous holiday allowances, and a strong emphasis on customer service. Joining Lawsons means being part of a well-established, family-owned company with a solid local reputation, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Telesales
✨Tip Number 1
Get to know the company inside out! Research Lawsons, their products, and their values. This way, when you chat with them, you can show off your knowledge and enthusiasm for what they do.
✨Tip Number 2
Practice your pitch! Since this is a telesales role, being confident on the phone is key. Try rehearsing common sales scenarios with a friend or in front of a mirror to nail that clear and engaging telephone manner.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the interview process and what it’s really like working at Lawsons. Plus, it shows you’re proactive!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Telesales
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Telesales role at Lawsons. Highlight your experience in telesales, especially in builder merchants, and showcase your ability to meet sales targets. We want to see how you can bring your skills to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Mention your confidence in handling customer enquiries and your knack for building relationships over the phone. Let us know what makes you tick!
Showcase Your Achievements:Don’t just list your responsibilities; show us what you've achieved! If you've turned over £100k per month in sales or have a current ledger to bring along, make sure to highlight these successes. We love seeing results!
Apply Through Our Website:We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your application and get you into our system quickly. Plus, it shows you’re keen on joining the Lawsons family!
How to prepare for a job interview at Lawsons
✨Know Your Products
Before the interview, make sure you have a solid understanding of the products and services Lawsons offers. Familiarise yourself with their fencing, timber, and building materials. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Practice Your Pitch
Since this is a telesales position, practice how you would pitch products over the phone. Prepare a few scenarios where you can demonstrate your ability to upsell or cross-sell. This will showcase your sales skills and help you feel more comfortable during the interview.
✨Showcase Your Customer Service Skills
Be ready to discuss your previous experiences in telesales and how you've handled customer inquiries. Highlight specific examples where you provided excellent service or resolved issues effectively. This will illustrate your commitment to customer satisfaction, which is crucial for this role.
✨Prepare Questions
At the end of the interview, you'll likely be asked if you have any questions. Prepare thoughtful questions about the team dynamics, sales targets, or training opportunities. This shows that you're engaged and serious about the position, making a positive impression on the interviewers.
