At a Glance
- Tasks: Engage customers through telesales and provide top-notch service at our Colney Heath branch.
- Company: Join Lawsons, the UK's largest independent fencing and builders' merchants.
- Benefits: Enjoy a competitive salary, 25 days holiday, and excellent training opportunities.
- Other info: Great career progression opportunities in a respected company.
- Why this job: Be part of a supportive team and make a real impact in customer service.
- Qualifications: Previous sales or customer service experience and strong communication skills required.
The predicted salary is between 35000 - 40000 £ per year.
About Lawsons
Lawsons is the UK’s largest independent fencing, timber and builders’ merchants. Founded in 1921, we operate across London and the South East with 35 branches, over 700 employees and a turnover of £165 million. We pride ourselves on delivering high quality products and exceptional service to both trade and retail customers.
Location – Colney Heath
Join Lawsons at our Colney Heath branch as a Telesales colleague. This customer-facing sales role combines outbound and inbound telesales with counter service in branch. You will support trade and retail customers by taking orders, offering product advice, processing transactions and maintaining accurate records. The role requires strong communication skills, good product knowledge and the ability to work closely with branch colleagues to ensure timely fulfilment of customer requirements.
Working Hours
This is a full-time, permanent position. Typical hours are Monday to Friday 07:30 - 17:00 with 1 in 2 Saturday mornings 08:00 - 12:00.
What you will get in return…
- Competitive salary £35,000 - £40,000, dependent on experience.
- 25 days holiday pro rata plus Bank Holidays and 1 Celebration day.
- Company pension scheme.
- Death in Service cover.
- Employee Assistance Programme and online GP access.
- Training and development opportunities including product and sales training.
Key Accountabilities
- Deliver effective telesales activity, making outbound calls to generate orders and following up leads to achieve sales targets.
- Handle inbound sales and enquiries promptly and professionally, advising customers on products, availability and suitable alternatives.
- Operate the branch counter, serving trade and retail customers with courteous, efficient service.
- Process orders accurately using company sales systems, including taking payments, recording customer details and preparing paperwork.
- Maintain and develop product knowledge across timber, fencing and builders’ merchant ranges to provide informed advice to customers.
- Liaise with yard and delivery colleagues to ensure orders are prepared and dispatched on time.
- Keep sales areas, counter and displays tidy and well stocked, replenishing promotional materials as required.
- Resolve customer queries and complaints professionally, escalating to the Branch Manager when necessary.
- Meet individual and branch sales targets and contribute to continuous improvement initiatives.
- Follow company Health & Safety procedures, using appropriate PPE when undertaking any manual handling tasks.
- Carry out any other reasonable tasks as requested by your line manager.
We would love to meet someone with…
- Previous telesales, counter sales or retail/customer service experience (essential).
- Strong communication skills with a polite, professional and customer-focused manner.
- Good IT skills and experience using sales or CRM systems (essential).
- Basic numeracy and literacy to process payments and complete paperwork accurately.
- Ability to work to targets and manage time effectively in a busy branch environment.
- Willingness to carry out light manual handling tasks and work with yard colleagues as required.
- Positive, flexible approach and the ability to work as part of a team.
- Be vigilant and report any Health & Safety issues to the Line Manager immediately.
Why You Should Apply
- Join a respected, long-established company with strong regional presence and commitment to colleague development.
- Be part of a supportive team where your contribution is valued and recognised.
- Receive access to wellbeing support, training and an employee rewards package.
- Progression opportunities within branch sales and customer service roles for the right candidate.
Lawsons is an equal opportunities employer and welcomes applications from all suitably qualified candidates. If you meet the essential requirements and are available to work from our Colney Heath branch, we would like to hear from you.
Telesales in St Albans employer: Lawsons
Join Lawsons, the UK’s largest independent fencing, timber and builders’ merchants, at our Colney Heath branch as a Telesales colleague. We offer a competitive salary, generous holiday allowance, and a supportive work culture that values your contributions and promotes professional growth through training and development opportunities. With a commitment to employee wellbeing and a strong regional presence, Lawsons is an excellent employer for those seeking a rewarding career in a dynamic team environment.
StudySmarter Expert Advice🤫
We think this is how you could land Telesales in St Albans
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Telesales at Lawsons, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Lawsons. Tailor your message to explain why you’re drawn to them and how you can contribute as a Telesales. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Telesales in St Albans
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Lawsons:When writing your cover letter, make sure to tailor your message specifically for Lawsons. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Lawsons
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Lawsons that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Lawsons that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Lawsons’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
