At a Glance
- Tasks: Engage with customers through calls, process orders, and provide product advice.
- Company: Join Lawsons, the UK's largest independent supplier of fencing and building materials.
- Benefits: Competitive salary, 25 days holiday, pension scheme, and ongoing training.
- Other info: Enjoy structured training and clear progression pathways within the company.
- Why this job: Be part of a supportive team and develop your career in a reputable company.
- Qualifications: Experience in telesales or customer service, strong communication skills required.
The predicted salary is between 33000 - 36000 £ per year.
About Lawsons
Lawsons is the UK’s largest independent supplier of fencing, timber and building materials. Established in 1921, we operate across London and the South East of England with over 35 branches, more than 700 employees and a turnover of £165 million. We are committed to delivering high quality products and exceptional service to both trade and retail customers.
Role Overview
We are recruiting a Telesales colleague to join our Salfords branch. This is an office-based, customer-facing sales role focused on inbound and outbound telephone sales to trade and retail customers. The successful candidate will handle customer enquiries, process orders, provide product information and advice, develop customer relationships, and work closely with branch and delivery teams to ensure excellent service levels.
Key Responsibilities
- Answer inbound sales and service calls promptly, dealing with customer enquiries professionally and efficiently.
- Make outbound calls to follow up leads, convert enquiries into sales and support account retention activities.
- Process orders accurately using company systems, ensuring correct pricing, stock availability and delivery instructions.
- Provide clear product information and basic technical guidance on timber, fencing and building materials, escalating complex queries to appropriate colleagues.
- Liaise with the branch, transport and warehouse teams to coordinate deliveries, collections and special requests.
- Maintain customer records and update CRM systems with accurate order and contact information.
- Achieve individual and team sales targets and contribute to continuous improvement of telesales processes.
- Handle customer complaints and returns in line with company procedures, seeking resolution and maintaining customer satisfaction.
- Support ad hoc branch duties and promotional campaigns as required.
Person Specification
- Proven telesales or customer service experience, essentially within builders merchants, trade supplies or a related retail environment.
- Confident telephone manner with strong verbal communication skills and the ability to build rapport quickly.
- Good numeracy and attention to detail to process orders, handle payments and manage stock queries accurately.
- Customer-focused, polite and professional approach when representing the company at all times.
- Ability to work effectively under pressure, manage competing priorities and meet sales and service targets.
- Proficient IT skills, including experience with CRM systems, MS Office and the ability to learn bespoke order processing systems.
- Reliable, flexible and punctual with good teamworking skills and the ability to liaise with branch and transport colleagues.
- Willingness to undertake product training and development to improve technical knowledge and sales performance.
Working Hours, Salary and Benefits
- Full-time, permanent position based at our Salfords branch.
- Typical hours are Monday to Friday 07.15 - 17.00, plus 1 in 3 Saturdays 08.00 - 12.00. Specific shift pattern to be confirmed at interview.
- Competitive salary – salary to be confirmed at interview based on experience (£33,000 - £36,000)
- 25 days holiday per year plus bank holidays and an additional celebration day, rising with service in line with company policy.
- Company pension scheme and Death in Service cover.
- Employee Assistance Programme and access to Online GP services.
- Comprehensive induction, ongoing training and genuine progression opportunities within Lawsons, including branch and commercial development.
Why Join Lawsons?
- Be part of a well-established, family-owned company with a strong local reputation.
- Work in a supportive, team-focused environment where customer service and commercial skills are valued.
- Develop your career through structured training and clear progression pathways across our branch network.
- Play an important role in delivering outstanding service to trade and retail customers in Salfords and the surrounding area.
Lawsons is an equal opportunities employer and welcomes applications from all suitably qualified candidates. If you have strong telesales experience, a customer-focused attitude and a desire to develop within a successful builders merchants business, we would like to hear from you.
Telesales in Salfords employer: Lawsons
Lawsons is an excellent employer, offering a supportive work culture where practical skills and reliable service are highly valued. As a Yard Operative / Van Driver at our Peterborough branch, you'll enjoy competitive pay, comprehensive training, and opportunities for career progression within a respected company that prioritises safety and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Telesales in Salfords
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Telesales at Lawsons, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Lawsons. Tailor your message to explain why you’re drawn to them and how you can contribute as a Telesales. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Telesales in Salfords
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Lawsons:When writing your cover letter, make sure to tailor your message specifically for Lawsons. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Lawsons
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Lawsons that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Lawsons that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Lawsons’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
