At a Glance
- Tasks: Engage with customers over the phone to drive sales and build relationships.
- Company: Join Lawsons, the UK's largest independent supplier of fencing and building materials.
- Benefits: Competitive salary, 25 days holiday, pension scheme, and ongoing training.
- Other info: Great career progression opportunities in a family-owned company.
- Why this job: Be part of a supportive team and make a real impact in customer service.
- Qualifications: Experience in telesales and a confident telephone manner are essential.
The predicted salary is between 38000 - 42000 £ per year.
About Lawsons
Lawsons is the UK’s largest independent supplier of fencing, timber and building materials. Established in 1921, we operate across London and the South East of England with over 35 branches, more than 700 employees and a turnover of £165 million. We are committed to delivering high quality products and exceptional service to both trade and retail customers.
Role Overview
We are recruiting a Telesales colleague to join our Whetstone branch. This is a customer-facing, office-based role focused on generating sales, nurturing relationships with trade and retail customers over the phone, and supporting branch targets. The successful candidate will be confident, target-driven and able to deliver excellent service while accurately processing orders and enquiries.
Key Responsibilities
- Proactively contact existing and prospective customers to promote products, services and special offers, aiming to meet and exceed sales targets.
- Manage inbound customer enquiries promptly and professionally, providing product knowledge, pricing information and accurate advice.
- Process telephone and online orders accurately using branch systems, ensuring correct pricing, availability and delivery or collection arrangements.
- Build and maintain strong customer relationships, following up on leads and enquiries to maximise repeat business and customer retention.
- Work closely with the branch team, yard and transport colleagues to co-ordinate deliveries, resolve issues and ensure a seamless customer experience.
- Record customer interactions and update CRM or branch systems with accurate notes, next actions and follow-up dates.
- Identify opportunities to upsell and cross-sell products relevant to customer needs and report market feedback to the branch manager.
- Contribute to team sales targets and performance monitoring, attending sales meetings and training as required.
- Adhere to company policies and procedures, including data protection, health and safety and quality standards.
Person Specification
- Proven extensive experience in telesales working at a builder merchants. (Essential).
- A current ledger that can be transferred with you.
- Confident and clear telephone manner with excellent communication and active listening skills.
- Target-driven and resilient with the ability to work under pressure and maintain a positive attitude.
- Previous experience in Telesales to be able to turn over £100k per month in Sales.
- Good planning and organisational skills with attention to detail and the ability to prioritise workload.
- IT literate with experience of CRM systems, order processing platforms or Microsoft Office applications.
- Commercial awareness and the ability to confidently discuss product ranges and pricing with customers.
- Team player who collaborates effectively with colleagues across the branch to achieve shared goals.
- Committed to delivering excellent customer service and continuous improvement.
Working Hours, Salary and Benefits
- Full-time, permanent position based at our Whetstone branch.
- Typical hours working Monday to Friday between 07.30 - 17.00 and 1 in 3 Saturdays working 08.00 - 12.00.
- Competitive salary dependent on experience (£38,000 - £42,000).
- 25 days holiday per year plus bank holidays and an additional celebration day, rising with service in line with company policy.
- Company pension scheme and Death in Service cover.
- Employee Assistance Programme and access to Online GP services.
- Comprehensive induction, ongoing training and genuine progression opportunities within Lawsons.
Why Join Lawsons?
- Be part of a well-established, family-owned company with a strong local reputation.
- Work in a supportive, team-focused environment where customer service and commercial skills are valued.
- Develop your career through structured training and clear progression pathways.
- Play an important role in delivering outstanding service to trade and retail customers in Whetstone and the surrounding area.
Lawsons is an equal opportunities employer and welcomes applications from all suitably qualified candidates. If you are motivated, customer-focused and enjoy working in a fast-paced telesales environment, we would like to hear from you.
Telesales in London employer: Lawsons
Lawsons is an excellent employer, offering a supportive and team-focused environment where your contributions to customer service and sales are truly valued. With a commitment to employee growth through structured training and clear progression pathways, you will have the opportunity to develop your career while being part of a well-established, family-owned company with a strong local reputation in Whetstone. Enjoy competitive benefits, including generous holiday allowances and a comprehensive pension scheme, all while playing a vital role in delivering outstanding service to our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Telesales in London
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Telesales at Lawsons, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Lawsons. Tailor your message to explain why you’re drawn to them and how you can contribute as a Telesales. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Telesales in London
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Lawsons:When writing your cover letter, make sure to tailor your message specifically for Lawsons. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Lawsons
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Lawsons that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Lawsons that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Lawsons’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
