At a Glance
- Tasks: Engage customers through calls, promote products, and process orders with a focus on service.
- Company: Join Lawsons Letchworth, a leading independent supplier in the building materials industry.
- Benefits: Enjoy competitive salary, 25 days holiday, staff discounts, and career progression opportunities.
- Other info: Flexible hours, ongoing training, and a supportive work environment await you.
- Why this job: Be part of a friendly team and make a real impact on customer projects.
- Qualifications: Previous telesales or customer service experience is essential; strong communication skills required.
The predicted salary is between 28500 - 32000 £ per year.
Lawsons Letchworth is welcoming applications for a new Telesales role. As part of the UK’s leading independent supplier of fencing, timber and building materials, you will play a key role in driving customer engagement and supporting branch sales through professional, proactive phone-based selling and excellent customer service.
Join the Letchworth branch as a valued member of our telesales team. In this role you will manage inbound and outbound customer calls, qualify opportunities, promote our product range, process orders accurately, and build strong customer relationships. You will work closely with branch colleagues to support commercial targets and deliver an exceptional customer experience.
Main Responsibilities- Handle high volumes of inbound and outbound calls in a professional and courteous manner, promoting products and services to trade and retail customers.
- Qualify sales leads, identify customer needs, and convert enquiries into orders while maintaining excellent customer service standards.
- Accurately process orders, quotations and amendments using the company’s systems and ensure timely follow-up with customers and the branch sales team.
- Maintain up-to-date product knowledge and proactively suggest suitable alternatives or upsell opportunities to maximise sales.
- Record customer interactions, preferences and activity clearly in CRM or order systems to support account management and reporting.
- Work collaboratively with branch colleagues, yard staff and delivery teams to ensure smooth order fulfilment and customer satisfaction.
- Meet and review individual and team sales targets, contributing ideas to improve processes and customer outcomes.
- Adhere to all company policies and relevant compliance requirements, including data protection and health & safety guidelines.
- Previous telesales, customer service or sales experience is essential, ideally within a builders merchants, trade supplier or similar environment.
- Excellent telephone manner with strong verbal communication skills and the ability to build rapport quickly with customers from diverse backgrounds.
- Confident in using IT systems, CRM and Microsoft Office applications; accurate data entry and attention to detail are required.
- Target-driven with a proactive, resilient approach to achieving sales and service goals.
- Good organisational skills, able to prioritise workload and manage multiple tasks in a busy branch environment.
- Team player with a positive attitude, flexible approach to duties and commitment to delivering high standards of customer service.
- Ability to learn product ranges and pricing quickly and to communicate technical information clearly to customers.
- Permanent, full-time role. Typical hours are Monday to Friday 07.30 - 17.00, with flexibility to cover peak periods and 1 in 2 Saturdays working 08.00 - 12.00.
- Competitive salary dependent on experience.
- 25 days holiday plus bank holidays and an additional celebration day.
- Access to company pension scheme, Employee Assistance Programme and online GP services.
- Comprehensive induction, ongoing training and development opportunities within Lawsons Group.
- Staff discounts and a supportive working environment with genuine opportunities for progression.
We welcome applications from all suitably qualified candidates regardless of gender, age, background or experience. If you are an enthusiastic telesales professional looking for a rewarding opportunity at Lawsons Letchworth, we would love to hear from you.
Telesales in Letchworth Garden City employer: Lawsons
Lawsons is an excellent employer, offering a supportive work culture where practical skills and reliable service are highly valued. As a Yard Operative / Van Driver at our Peterborough branch, you'll enjoy competitive pay, comprehensive training, and opportunities for career progression within a respected company that prioritises safety and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Telesales in Letchworth Garden City
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Telesales at Lawsons, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Lawsons. Tailor your message to explain why you’re drawn to them and how you can contribute as a Telesales. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Telesales in Letchworth Garden City
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Lawsons:When writing your cover letter, make sure to tailor your message specifically for Lawsons. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Lawsons
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Lawsons that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Lawsons that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Lawsons’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
