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- Tasks: As a Yard Operative, you'll ensure excellent customer service through picking, packing, and maintaining yard standards.
- Company: Lawsons is the UK's largest independent fencing and builders' merchants, thriving since 1921.
- Benefits: Enjoy a competitive salary, 25 days holiday, pension scheme, and employee assistance programme.
- Why this job: Join a supportive team that values your contributions and offers growth opportunities in a dynamic environment.
- Qualifications: A valid forklift licence and previous yard experience are essential; a positive attitude is a must!
- Other info: Full-time hours with alternate Saturdays; perfect for those who thrive in a busy, hands-on role.
The predicted salary is between 24900 - 29100 £ per year.
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About Lawsons
Lawsons is the UK’s largest independent fencing, timber and builders’ merchants and now boasts 35 branches, 700 employees and £165 million turnover, founded in 1921 and operates across London and the South East of England.
About Lawsons
Lawsons is the UK’s largest independent fencing, timber and builders’ merchants and now boasts 35 branches, 700 employees and £165 million turnover, founded in 1921 and operates across London and the South East of England.
The Role
As a Yard Operative at Lawsons, you will be working in the yard and warehouse, and be the first and last point of contact for customers visiting the branch, so you play a huge part in delivering a fantastic customer experience.”
A Yard Operative will need to deliver excellent customer service in the yard, through accurate picking & packing, excellent product knowledge and demonstrating best practice in regard to Health & Safety.
The role involves building strong customer relationships with our trade and retail customers and ensure we are consistently delivering to expectations and needs.
About You
You\’ll need to be someone who isn\’t afraid of hard work and is a team player. The yard is one of the busiest areas of the branch so you would need to be willing to work under pressure to ensure customers are served in an efficient and friendly manner. If you\’re someone who is happy to get stuck in, then we\’d love to hear from you.
A forklift truck licence is essential for this role.
Working Hours
The Yard Operative position offers a full-time work schedule from Monday to Friday, with alternate Saturdays from 08:00 to 12:00, totalling 44.5 hours per week.
Branch Address – Unit 16, Adams Industrial Estate, St Johns Rd, New Malden, KT3 3SQ.
What you will get in return…
- Salary £28,971 – £29,500, depending on experience
- 25 days Holiday + Bank Holidays + 1 Celebration day
- Pension Scheme
- Death In Service Scheme
- Employee Assisted Programme
- Online GP Access
Key Accountabilities…
- Accurate picking of products, checking quality and quantity prior to packing & loading.
- Ensure that stock is replenished, rotated and merchandised
- Safe & secure packing and loading of products on or into collecting vehicles, customer or supplier.
- Accurate completion of all paperwork.
- Provide Customers & Suppliers excellent service and attention in the Yard.
- Unloading and checking of all received deliveries into yard from either customer or supplier.
- Efficient and safe storage of received deliveries into appropriate locations observing company policies and Health & Safety.
- Maintain Yard Standards in line with yard audit criteria.
- Correct reporting and management of any damaged or compromised products or materials.
- Assist in the company stock
- Maintain the yard to a high standard of tidiness and cleanliness
- Keeping the Yard tidy, organised and clear of Hazards and obstructions at all times.
- Correct and Safe use of all mechanical equipment and machinery
- Observe company dress code, including the correct and appropriate use of Personal Protective Equipment (PPE) where required.
- The safe and secure custody of company property, stock, equipment, materials and other forms of asset including information.
- Carry out any other reasonable task as requested by your line manager. Cultivate and maintain exceptional standards of customer service and ensure Lawsons Best Practice, Standards and Company Policies are met
- Build rapport, be polite and courteous to customers
- Be vigilant to prevent loss of product by theft etc
- Be vigilant and report any Health & Safety issues to the Line Manager immediately
We would love to meet someone with…
- Previous experience working in a Yard at a Builders Merchants (essential)
- A Live and Valid Forklift License (essential)
- Up to date forklift training certificate
- A positive & approachable attitude
- Good product knowledge within the Industry
- Professionalism and who will promote and adhere to the company\’s value’s
- Good interpersonal skills, confidence and ability to approach customers
- A good problem solver, logically minded and good math skills
- Good understanding of stock control principles
- Strong attention to detail.
- Able to work to and maintain, set company standards
- Good numeracy and ability to read picking tickets/delivery notes
- Good time management.
Why You Should Apply
- Join a company that values its employees and promotes a culture of continuous improvement.
- Be part of a dynamic team where your contributions are recognised and appreciated.
- Receive training and development opportunities to enhance your skills and career prospects.
- Work in a supportive environment that encourages innovation and teamwork.
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Yard Operative - New Malden employer: Lawsons (Whetstone) Ltd
Contact Detail:
Lawsons (Whetstone) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Yard Operative - New Malden
✨Tip Number 1
Familiarise yourself with the products and services offered by Lawsons. Understanding their range of fencing, timber, and building materials will help you engage with customers more effectively and demonstrate your knowledge during any interactions.
✨Tip Number 2
Highlight your customer service skills in conversations or interviews. Since you'll be the first point of contact for customers, showcasing your ability to build rapport and provide excellent service will set you apart from other candidates.
✨Tip Number 3
If you have experience working in a busy yard environment, be sure to mention specific examples of how you've handled pressure and maintained high standards. This will demonstrate your capability to thrive in the fast-paced setting of Lawsons.
✨Tip Number 4
Make sure to emphasise your forklift truck licence and any relevant training. Being able to operate machinery safely is crucial for this role, so showing that you're qualified will give you an edge in the hiring process.
We think you need these skills to ace Yard Operative - New Malden
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Yard Operative position. Tailor your application to highlight how your skills and experiences align with these expectations.
Highlight Relevant Experience: Make sure to emphasise any previous experience you have working in a yard or similar environment, especially in builders' merchants. Mention your forklift licence and any relevant training certificates to strengthen your application.
Showcase Customer Service Skills: Since the role involves delivering excellent customer service, provide examples of how you've successfully interacted with customers in past roles. Highlight your ability to build rapport and handle customer inquiries effectively.
Proofread Your Application: Before submitting your application, double-check for any spelling or grammatical errors. A well-written application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Lawsons (Whetstone) Ltd
✨Know Your Products
Familiarise yourself with the types of products Lawsons offers, especially in fencing, timber, and building materials. Being able to discuss these confidently will show your enthusiasm and product knowledge during the interview.
✨Demonstrate Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Highlight how you built relationships with customers and handled any challenges, as this role heavily relies on strong interpersonal skills.
✨Highlight Your Forklift Experience
Since a valid forklift licence is essential for this role, be ready to discuss your experience operating forklifts. Mention any relevant training or certifications you have, and share specific instances where you used your skills safely and efficiently.
✨Show Your Team Spirit
As a Yard Operative, teamwork is crucial. Be prepared to talk about how you work well in a team environment, especially under pressure. Share examples of how you've contributed to team success in previous roles.
