At a Glance
- Tasks: As a Yard Operative, you'll ensure excellent customer service through accurate picking, packing, and maintaining yard standards.
- Company: Lawsons is the UK's largest independent fencing and timber merchant, with a strong reputation since 1921.
- Benefits: Enjoy a competitive salary, 25 days holiday, pension scheme, and online GP access.
- Other info: Work full-time Monday to Friday, with alternate Saturdays, in a busy and dynamic environment.
- Why this job: Join a supportive team that values your contributions and offers training for career growth.
- Qualifications: You need a valid forklift licence and experience in a builders' merchants yard.
The predicted salary is between 24900 - 25700 £ per year.
About Lawsons
Lawsons is the UK’s largest independent fencing, timber and builders’ merchants and now boasts 35 branches, 700 employees and £200 million turnover, founded in 1921 and operates across London and the South East of England.
The Role
As a Yard Operative at Lawsons, you will be working in the yard and warehouse, and be the first and last point of contact for customers visiting the branch, so you play a huge part in delivering a fantastic customer experience.”
A Yard Operative will need to deliver excellent customer service in the yard, through accurate picking & packing, excellent product knowledge and demonstrating best practice in regard to Health & Safety.
The role involves building strong customer relationships with our trade and retail customers and ensure we are consistently delivering to expectations and needs.
About you
You\'ll need to be someone who isn\'t afraid of hard work and is a team player. The yard is one of the busiest areas of the branch so you would need to be willing to work under pressure to ensure customers are served in an efficient and friendly manner. If you\'re someone who is happy to get stuck in, then we\'d love to hear from you.
A forklift truck licence is essential for this role.
Working Hours
The Yard Operative position offers a full-time work schedule from Monday to Friday, with alternate Saturdays from 08:00 to 12:00, totalling 44.5 hours per week.
Branch Address -Highdown Industrial Park, Littlehampton Rd, Worthing, BN12 6PG.
What you will get in return…
- Salary range £28,971 - £30,000, depending on experience
- 25 days Holiday + Bank Holidays + 1 Celebration day
- Pension Scheme
- Death In Service Scheme
- Employee Assisted Programme
- Online GP Access
Key Accountabilities…
- Accurate picking of products, checking quality and quantity prior to packing & loading.
- Ensure that stock is replenished, rotated and merchandised
- Safe & secure packing and loading of products on or into collecting vehicles, customer or supplier.
- Accurate completion of all paperwork.
- Provide Customers & Suppliers excellent service and attention in the Yard.
- Unloading and checking of all received deliveries into yard from either customer or supplier.
- Efficient and safe storage of received deliveries into appropriate locations observing company policies and Health & Safety.
- Maintain Yard Standards in line with yard audit criteria.
- Correct reporting and management of any damaged or compromised products or materials.
- Assist in the company stock
- Maintain the yard to a high standard of tidiness and cleanliness
- Keeping the Yard tidy, organised and clear of Hazards and obstructions at all times.
- Correct and Safe use of all mechanical equipment and machinery
- Observe company dress code, including the correct and appropriate use of Personal Protective Equipment (PPE) where required.
- The safe and secure custody of company property, stock, equipment, materials and other forms of asset including information.
- Carry out any other reasonable task as requested by your line manager. Cultivate and maintain exceptional standards of customer service and ensure Lawsons Best Practice, Standards and Company Policies are met
- Build rapport, be polite and courteous to customers
- Be vigilant to prevent loss of product by theft etc
- Be vigilant and report any Health & Safety issues to the Line Manager immediately
We would love to meet someone with…
- Previous experience working in a Yard at a Builders Merchants (essential)
- A Live and Valid Forklift License (essential)
- Up to date forklift training certificate
- A positive & approachable attitude
- Good product knowledge within the Industry
- Professionalism and who will promote and adhere to the company\'s value’s
- Good interpersonal skills, confidence and ability to approach customers
- A good problem solver, logically minded and good math skills
- Good understanding of stock control principles
- Strong attention to detail.
- Able to work to and maintain, set company standards
- Good numeracy and ability to read picking tickets/delivery notes
- Good time management.
Why You Should Apply
- Join a company that values its employees and promotes a culture of continuous improvement.
- Be part of a dynamic team where your contributions are recognised and appreciated.
- Receive training and development opportunities to enhance your skills and career prospects.
- Work in a supportive environment that encourages innovation and teamwork.
Yard Operative - AVS Worthing employer: Lawsons (Whetstone) Ltd
At Lawsons, we pride ourselves on being the UK's largest independent fencing, timber and builders' merchants, offering a supportive work environment that values hard work and teamwork. As a Yard Operative in Worthing, you'll enjoy competitive pay, generous holiday allowances, and opportunities for professional growth, all while contributing to a culture that prioritises exceptional customer service and employee well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Yard Operative - AVS Worthing
✨Tip Number 1
Familiarise yourself with the products and services offered by Lawsons. Understanding their range of fencing, timber, and building materials will help you engage with customers more effectively and demonstrate your knowledge during any interactions.
✨Tip Number 2
Highlight your customer service skills in conversations or interviews. Since you'll be the first point of contact for customers, showcasing your ability to build rapport and provide excellent service will set you apart from other candidates.
✨Tip Number 3
Make sure to emphasise your experience working in a busy yard environment. Share specific examples of how you've successfully managed pressure and maintained high standards of safety and organisation in previous roles.
✨Tip Number 4
If you have a forklift licence, be prepared to discuss your training and any relevant experiences. Being able to demonstrate your competence and confidence in operating machinery will be crucial for this role.
We think you need these skills to ace Yard Operative - AVS Worthing
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience, especially any previous roles in a yard or builders' merchants. Emphasise your forklift licence and any specific skills that align with the job description.
Craft a Strong Cover Letter:In your cover letter, express your enthusiasm for the Yard Operative role at Lawsons. Mention your customer service skills and ability to work under pressure, as these are key aspects of the position.
Showcase Relevant Experience:When detailing your work history, focus on experiences that demonstrate your product knowledge, teamwork, and problem-solving abilities. Use specific examples to illustrate how you've successfully managed similar responsibilities.
Proofread Your Application:Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role.
How to prepare for a job interview at Lawsons (Whetstone) Ltd
✨Showcase Your Customer Service Skills
As a Yard Operative, you'll be the first point of contact for customers. Be prepared to discuss your previous customer service experiences and how you handled challenging situations. Highlight your ability to build rapport and maintain a friendly attitude under pressure.
✨Demonstrate Product Knowledge
Familiarise yourself with common products in the builders' merchants industry. During the interview, be ready to talk about your understanding of various materials and tools, as well as how you would assist customers in making informed choices.
✨Emphasise Health & Safety Awareness
Health and safety is crucial in this role. Be prepared to discuss your knowledge of safety protocols and your experience in maintaining a safe working environment. Mention any relevant training or certifications you have, especially regarding forklift operation.
✨Exhibit Teamwork and Adaptability
The yard can be a busy place, so it's important to show that you're a team player. Share examples of how you've worked effectively in a team and adapted to changing circumstances. This will demonstrate your willingness to contribute positively to the work environment.
