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For Companies At a Glance
- Tasks: Work in the yard, providing excellent customer service and managing stock efficiently.
- Company: Lawsons, the UK's largest independent fencing and builders' merchants.
- Benefits: Competitive salary, 25 days holiday, pension scheme, and employee assistance programme.
- Why this job: Join a dynamic team and make a real impact on customer experiences.
- Qualifications: Forklift licence and previous yard experience are essential.
- Other info: Enjoy training opportunities and a supportive work environment.
About Lawsons
Do not wait to apply after reading this description a high application volume is expected for this opportunity.
Lawsons is the UK’s largest independent fencing, timber and builders’ merchants and now boasts 35 branches, 700 employees and £200 million turnover, founded in 1921 and operates across London and the South East of England.
The Role
As a Yard Operative at Lawsons, you will be working in the yard and warehouse, and be the first and last point of contact for customers visiting the branch, so you play a huge part in delivering a fantastic customer experience.
A Yard Operative will need to deliver excellent customer service in the yard, through accurate picking & packing, excellent product knowledge and demonstrating best practice in regard to Health & Safety.
The role involves building strong customer relationships with our trade and retail customers and ensure we are consistently delivering to expectations and needs.
About you
You\’ll need to be someone who isn\’t afraid of hard work and is a team player. The yard is one of the busiest areas of the branch so you would need to be willing to work under pressure to ensure customers are served in an efficient and friendly manner. If you\’re someone who is happy to get stuck in, then we\’d love to hear from you.
A forklift truck licence is essential for this role.
Working Hours
The Yard Operative position offers a full-time work schedule from Monday to Friday, with alternate Saturdays from 08:00 to 12:00, totalling 44.5 hours per week.
Branch Address – 53 Blundell Street, Camden Town, London N7 9BN
What you will get in return…
Salary £28,971 – £29,500, depending on experience
25 days Holiday + Bank Holidays + 1 Celebration day
Pension Scheme
Death In Service Scheme
Employee Assisted Programme
Online GP Access
Key Accountabilities…
Accurate picking of products, checking quality and quantity prior to packing & loading.
Ensure that stock is replenished, rotated and merchandised
Safe & secure packing and loading of products on or into collecting vehicles, customer or supplier.
Accurate completion of all paperwork.
Provide Customers & Suppliers excellent service and attention in the Yard.
Unloading and checking of all received deliveries into yard from either customer or supplier.
Efficient and safe storage of received deliveries into appropriate locations observing company policies and Health & Safety.
Maintain Yard Standards in line with yard audit criteria.
Correct reporting and management of any damaged or compromised products or materials.
Assist in the company stock
Maintain the yard to a high standard of tidiness and cleanliness
Keeping the Yard tidy, organised and clear of Hazards and obstructions at all times.
Correct and Safe use of all mechanical equipment and machinery
Observe company dress code, including the correct and appropriate use of Personal Protective Equipment (PPE) where required.
The safe and secure custody of company property, stock, equipment, materials and other forms of asset including information.
Carry out any other reasonable task as requested by your line manager. Cultivate and maintain exceptional standards of customer service and ensure Lawsons Best Practice, Standards and Company Policies are met
Build rapport, be polite and courteous to customers
Be vigilant to prevent loss of product by theft etc
Be vigilant and report any Health & Safety issues to the Line Manager immediately
We would love to meet someone with…
Previous experience working in a Yard at a Builders Merchants (essential)
A Live and Valid Forklift License (essential)
Up to date forklift training certificate
A positive & approachable attitude
Good product knowledge within the Industry
Professionalism and who will promote and adhere to the company\’s value’s
Good interpersonal skills, confidence and ability to approach customers
A good problem solver, logically minded and good math skills
Good understanding of stock control principles
Strong attention to detail.
Able to work to and maintain, set company standards
Good numeracy and ability to read picking tickets/delivery notes
Good time management.
Why You Should Apply
Join a company that values its employees and promotes a culture of continuous improvement.
Be part of a dynamic team where your contributions are recognised and appreciated.
Receive training and development opportunities to enhance your skills and career prospects.
Work in a supportive environment that encourages innovation and teamwork. #MP
Yard Operative employer: Lawsons (Whetstone) Ltd
Contact Detail:
Lawsons (Whetstone) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Yard Operative
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Lawsons. Understand their values, products, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Think about common interview questions for a Yard Operative role and rehearse your responses. Focus on your experience with customer service, teamwork, and any relevant skills like your forklift licence. The more prepared you are, the more confident you'll feel!
✨Tip Number 3
Show off your personality! When you meet the hiring team, let your enthusiasm shine through. Be friendly, approachable, and ready to engage. Remember, they’re looking for someone who fits well with the team, so don’t be afraid to let your true self come out.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your interest in the role and why you’d be a perfect fit!
We think you need these skills to ace Yard Operative
Some tips for your application 🫡
Get to Know Us: Before you dive into your application, take a moment to familiarise yourself with Lawsons. Understanding our values and what we stand for will help you tailor your application and show us why you're the perfect fit!
Show Off Your Skills: When filling out your application, make sure to highlight your relevant experience, especially if you've worked in a yard at a builders' merchant before. We want to see how your skills align with what we're looking for!
Be Personable: Remember, this role is all about customer service! Use your application to showcase your friendly attitude and ability to build rapport with customers. A little personality goes a long way!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you're keen to join our team!
How to prepare for a job interview at Lawsons (Whetstone) Ltd
✨Know Your Stuff
Make sure you brush up on your product knowledge before the interview. Familiarise yourself with the types of materials and tools Lawsons offers, as well as any recent developments in the industry. This will show that you're genuinely interested and ready to contribute.
✨Show Off Your Customer Service Skills
Since you'll be the first point of contact for customers, think of examples from your past experiences where you've delivered excellent customer service. Be prepared to discuss how you handle difficult situations and maintain a positive attitude under pressure.
✨Safety First!
Health and safety is a big deal in this role, so be ready to talk about your understanding of safety protocols and your experience using equipment like forklifts. If you have any specific training or certifications, make sure to highlight them!
✨Team Player Vibes
Lawsons values teamwork, so come prepared with examples of how you've worked effectively in a team setting. Discuss how you communicate with colleagues and contribute to a positive work environment, especially in busy situations.
