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For Companies At a Glance
- Tasks: As a Yard Operative, you'll ensure excellent customer service through accurate picking, packing, and product knowledge.
- Company: Lawsons is the UK's largest independent fencing and builders' merchants with a rich history since 1921.
- Benefits: Enjoy a competitive salary, 25 days holiday, pension scheme, and employee assistance programmes.
- Why this job: Join a supportive team that values your contributions and offers growth opportunities in a dynamic environment.
- Qualifications: You need a valid forklift licence and experience in a yard at a builders' merchants.
- Other info: Full-time hours with alternate Saturdays; perfect for those who thrive under pressure.
About Lawsons
All the relevant skills, qualifications and experience that a successful applicant will need are listed in the following description.
Lawsons is the UK’s largest independent fencing, timber and builders’ merchants and now boasts 35 branches, 700 employees and £165 million turnover, founded in 1921 and operates across London and the South East of England.
The Role
As a Yard Operative at Lawsons, you will be working in the yard and warehouse, and be the first and last point of contact for customers visiting the branch, so you play a huge part in delivering a fantastic customer experience.”
A Yard Operative will need to deliver excellent customer service in the yard, through accurate picking & packing, excellent product knowledge and demonstrating best practice in regard to Health & Safety.
The role involves building strong customer relationships with our trade and retail customers and ensure we are consistently delivering to expectations and needs.
About you
You\’ll need to be someone who isn\’t afraid of hard work and is a team player. The yard is one of the busiest areas of the branch so you would need to be willing to work under pressure to ensure customers are served in an efficient and friendly manner. If you\’re someone who is happy to get stuck in, then we\’d love to hear from you.
A forklift truck licence is essential for this role.
Working Hours
The Yard Operative position in Ascot offers a full-time work schedule from Monday to Friday, with alternate Saturdays from 08:00 to 12:00, totalling 44.5 hours per week.
Branch Address – Englemere sawmill, London Rd, Winkfield Row, Ascot SL5 8DG.
What you will get in return…
Salary £28,971 – £29,500, depending on experience
25 days Holiday + Bank Holidays + 1 Celebration day
Pension Scheme
Death In Service Scheme
Employee Assisted Programme
My Reward, including Online GP Access.
Key Accountabilities…
Accurate picking of products, checking quality and quantity prior to packing & loading.
Ensure that stock is replenished, rotated and merchandised
Safe & secure packing and loading of products on or into collecting vehicles, customer or supplier.
Accurate completion of all paperwork.
Provide Customers & Suppliers excellent service and attention in the Yard.
Unloading and checking of all received deliveries into yard from either customer or supplier.
Efficient and safe storage of received deliveries into appropriate locations observing company policies and Health & Safety.
Maintain Yard Standards in line with yard audit criteria.
Correct reporting and management of any damaged or compromised products or materials.
Assist in the company stock
Maintain the yard to a high standard of tidiness and cleanliness
Keeping the Yard tidy, organised and clear of Hazards and obstructions at all times.
Correct and Safe use of all mechanical equipment and machinery
Observe company dress code, including the correct and appropriate use of Personal Protective Equipment (PPE) where required.
The safe and secure custody of company property, stock, equipment, materials and other forms of asset including information.
Carry out any other reasonable task as requested by your line manager. Cultivate and maintain exceptional standards of customer service and ensure Lawsons Best Practice, Standards and Company Policies are met
Build rapport, be polite and courteous to customers
Be vigilant to prevent loss of product by theft etc
Be vigilant and report any Health & Safety issues to the Line Manager immediately #hp
We would love to meet someone with…
Previous experience working in a Yard at a Builders Merchants (essential)
A Live and Valid Forklift License (essential)
Up to date forklift training certificate
A positive & approachable attitude
Good product knowledge within the Industry
Professionalism and who will promote and adhere to the company\’s value’s
Good interpersonal skills, confidence and ability to approach customers
A good problem solver, logically minded and good math skills
Good understanding of stock control principles
Strong attention to detail.
Able to work to and maintain, set company standards
Good numeracy and ability to read picking tickets/delivery notes
Good time management.
Why You Should Apply
Join a company that values its employees and promotes a culture of continuous improvement.
Be part of a dynamic team where your contributions are recognised and appreciated.
Receive training and development opportunities to enhance your skills and career prospects.
Work in a supportive environment that encourages innovation and teamwork
Yard Operative employer: Lawsons (Whetstone) Ltd
Contact Detail:
Lawsons (Whetstone) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Yard Operative
✨Tip Number 1
Familiarise yourself with the products and services offered by Lawsons. Understanding their range of fencing, timber, and building materials will help you engage with customers more effectively and demonstrate your knowledge during any interactions.
✨Tip Number 2
Highlight your customer service skills in conversations or interviews. Since you'll be the first and last point of contact for customers, showcasing your ability to build rapport and provide excellent service will set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your experience working under pressure. The yard can be a busy environment, so sharing examples of how you've successfully managed high-stress situations will demonstrate your suitability for the role.
✨Tip Number 4
Make sure to mention your forklift truck licence and any relevant training. This is essential for the role, and being able to confidently discuss your qualifications will show that you're ready to hit the ground running.
We think you need these skills to ace Yard Operative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially any previous roles in a yard or builders' merchants. Emphasise your forklift licence and any specific skills that align with the job description.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the Yard Operative role at Lawsons. Mention your customer service skills and ability to work under pressure, as these are key aspects of the position.
Showcase Your Product Knowledge: Demonstrate your understanding of the products and services offered by Lawsons. This could be through specific examples of your past experiences or knowledge of the industry, which will show you’re a good fit for the team.
Highlight Health & Safety Awareness: Since the role involves adhering to health and safety standards, mention any relevant training or experiences that showcase your commitment to maintaining a safe working environment.
How to prepare for a job interview at Lawsons (Whetstone) Ltd
✨Showcase Your Customer Service Skills
As a Yard Operative, you'll be the first point of contact for customers. Be prepared to discuss your previous customer service experiences and how you handled challenging situations. Highlight your ability to build rapport and maintain a friendly attitude under pressure.
✨Demonstrate Product Knowledge
Familiarise yourself with common products in the fencing and timber industry. During the interview, be ready to discuss specific products and their uses. This will show that you're proactive and genuinely interested in the role.
✨Emphasise Teamwork and Hard Work
Lawsons values team players who are willing to get stuck in. Share examples from your past work where you collaborated with others or went above and beyond to support your team. This will demonstrate your commitment to contributing positively to the workplace.
✨Highlight Health & Safety Awareness
Since the role involves working in a busy yard environment, it's crucial to show your understanding of health and safety practices. Be prepared to discuss any relevant training you've had and how you ensure safety in your previous roles.
