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For Companies At a Glance
- Tasks: As a Yard Operative, you'll ensure excellent customer service through accurate picking and packing.
- Company: Lawsons is the UK's largest independent fencing and builders' merchants with a rich history since 1921.
- Benefits: Enjoy a competitive salary, 25 days holiday, pension scheme, and online GP access.
- Why this job: Join a supportive team that values your contributions and offers growth opportunities.
- Qualifications: Must have a valid forklift licence and experience in a builders' merchants yard.
- Other info: Full-time hours with alternate Saturdays; a great chance to build customer relationships.
About Lawsons
If you think you are the right match for the following opportunity, apply after reading the complete description.
Lawsons is the UK’s largest independent fencing, timber and builders’ merchants and now boasts 35 branches, 700 employees and £165 million turnover, founded in 1921 and operates across London and the South East of England.
The Role
As a Yard Operative at Lawsons, you will be working in the yard and warehouse, and be the first and last point of contact for customers visiting the branch, so you play a huge part in delivering a fantastic customer experience.”
A Yard Operative will need to deliver excellent customer service in the yard, through accurate picking & packing, excellent product knowledge and demonstrating best practice in regard to Health & Safety.
The role involves building strong customer relationships with our trade and retail customers and ensure we are consistently delivering to expectations and needs.
About you
You\’ll need to be someone who isn\’t afraid of hard work and is a team player. The yard is one of the busiest areas of the branch so you would need to be willing to work under pressure to ensure customers are served in an efficient and friendly manner. If you\’re someone who is happy to get stuck in, then we\’d love to hear from you.
A forklift truck licence is essential for this role.
Working Hours
The Yard Operative position offers a full-time work schedule from Monday to Friday, with alternate Saturdays from 08:00 to 12:00, totalling 44.5 hours per week.
Branch Address – Telford Pl, Crawley, RH10 1SY.
What you will get in return…
Salary £29,000
25 days Holiday + Bank Holidays + 1 Celebration day
Pension Scheme
Death In Service Scheme
Employee Assisted Programme
Online GP Access
Key Accountabilities…
* Accurate picking of products, checking quality and quantity prior to packing & loading.
* Ensure that stock is replenished, rotated and merchandised
* Safe & secure packing and loading of products on or into collecting vehicles, customer or supplier.
* Accurate completion of all paperwork.
* Provide Customers & Suppliers excellent service and attention in the Yard.
* Unloading and checking of all received deliveries into yard from either customer or supplier.
* Efficient and safe storage of received deliveries into appropriate locations observing company policies and Health & Safety.
* Maintain Yard Standards in line with yard audit criteria.
* Correct reporting and management of any damaged or compromised products or materials.
* Assist in the company stock
* Maintain the yard to a high standard of tidiness and cleanliness
* Keeping the Yard tidy, organised and clear of Hazards and obstructions at all times.
* Correct and Safe use of all mechanical equipment and machinery
* Observe company dress code, including the correct and appropriate use of Personal Protective Equipment (PPE) where required.
* The safe and secure custody of company property, stock, equipment, materials and other forms of asset including information.
* Carry out any other reasonable task as requested by your line manager. Cultivate and maintain exceptional standards of customer service and ensure Lawsons Best Practice, Standards and Company Policies are met
* Build rapport, be polite and courteous to customers
* Be vigilant to prevent loss of product by theft etc
* Be vigilant and report any Health & Safety issues to the Line Manager immediately #HP
We would love to meet someone with…
Previous experience working in a Yard at a Builders Merchants (essential)
A Live and Valid Forklift License (essential)
Up to date forklift training certificate
A positive & approachable attitude
Good product knowledge within the Industry
Professionalism and who will promote and adhere to the company\’s value’s
Good interpersonal skills, confidence and ability to approach customers
A good problem solver, logically minded and good math skills
Good understanding of stock control principles
Strong attention to detail.
Able to work to and maintain, set company standards
Good numeracy and ability to read picking tickets/delivery notes
Good time management.
Why You Should Apply
Join a company that values its employees and promotes a culture of continuous improvement.
Be part of a dynamic team where your contributions are recognised and appreciated.
Receive training and development opportunities to enhance your skills and career prospects.
Work in a supportive environment that encourages innovation and teamwork
Yard Operative employer: Lawsons (Whetstone) Ltd
Contact Detail:
Lawsons (Whetstone) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Yard Operative
✨Tip Number 1
Familiarise yourself with the products and services offered by Lawsons. Understanding their range of fencing, timber, and building materials will help you engage with customers more effectively and demonstrate your product knowledge during the interview.
✨Tip Number 2
Highlight any previous experience in a yard or warehouse environment, especially within builders' merchants. Be ready to discuss specific examples of how you've provided excellent customer service and maintained safety standards in your past roles.
✨Tip Number 3
Prepare to showcase your forklift truck skills. Since a valid forklift licence is essential for this role, be ready to discuss your training and any relevant experiences that demonstrate your ability to operate machinery safely and efficiently.
✨Tip Number 4
Emphasise your teamwork and communication skills. As a Yard Operative, you'll need to work closely with colleagues and interact with customers, so be prepared to share examples of how you've successfully collaborated in a team setting.
We think you need these skills to ace Yard Operative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially any previous roles in a yard or builders' merchants. Emphasise your forklift licence and any specific skills that align with the job description.
Craft a Strong Cover Letter: Write a cover letter that showcases your customer service skills and ability to work under pressure. Mention your enthusiasm for the role and how you can contribute to maintaining high standards in the yard.
Highlight Relevant Experience: In your application, detail any past experiences that demonstrate your product knowledge and ability to build customer relationships. Use specific examples to illustrate your problem-solving skills and attention to detail.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which is crucial for this role.
How to prepare for a job interview at Lawsons (Whetstone) Ltd
✨Showcase Your Customer Service Skills
As a Yard Operative, you'll be the first point of contact for customers. Be prepared to discuss your previous experiences in customer service and how you’ve handled challenging situations. Highlight your ability to build rapport and maintain a friendly attitude.
✨Demonstrate Your Product Knowledge
Familiarise yourself with common products in the fencing, timber, and builders' merchants industry. During the interview, be ready to talk about specific products and how they are used. This will show that you have a genuine interest in the role and can provide valuable assistance to customers.
✨Emphasise Teamwork and Hard Work
The yard is a busy environment, so it’s important to convey your ability to work well in a team and under pressure. Share examples from your past roles where you collaborated with others to achieve a common goal or met tight deadlines.
✨Highlight Your Forklift Experience
Since a valid forklift licence is essential for this role, be sure to discuss your experience operating forklifts. Mention any relevant training or certifications you have, and be prepared to explain how you ensure safety while using machinery.
