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For Companies At a Glance
- Tasks: Engage with customers, drive sales, and maintain high service standards.
- Company: Lawsons is the UK's largest independent builders' merchants, thriving since 1921.
- Benefits: Enjoy a competitive salary, pension scheme, and employee assistance programme.
- Why this job: Join a dynamic team, develop customer relationships, and make an impact in sales.
- Qualifications: Sales experience in builders' merchants is essential; strong communication skills are a must.
- Other info: Work Monday to Friday with occasional Saturday shifts; vibrant branch culture awaits!
The predicted salary is between 32000 - 35000 £ per year.
Join to apply for the Telesales – New Malden role at Lawsons (Whetstone) Ltd
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About Lawsons
Lawsons is the UK\’s largest independent fencing, timber and builders\’ merchants and now boasts 36 branches, 700 employees and £200 million turnover, founded in 1921 and operates across London and the South East of England.
The Role
To support the Branch Manager in leading and motivating the branch team to achieve sales, gross margin and other key business targets. To grow branch sales and margins, by proactively chasing sales opportunities, finding new business, and developing relationships with new and existing customers.
Within the Sales element of the role, you will engage with our customers over the trade counter and by telephone. You will be the first point of contact and the perfect host for our customers (Trade and Retail). You\’ll advise customers on the most suitable and advantageous products to use and promote add on items. You\’ll maintain a high standard of presentation within the trade counter and offer excellent levels of customer service at all times.
The working hours for this position would be Monday – Friday 07.30 – 17.00 and every 2nd Saturday 08.00 – 12.00 = 44.5 hours per week.
Branch Postcode – KT3 3SQ
What Is In It For You…
- Salary range from £32,000 – £35,000 depending on experience
- Pension Scheme
- Death In Service Scheme
- Employee Assisted Programme
Key Accountabilities:
- Help to exceed branch Sales, Margins, and Gross profit
- Comply with company audit requirements
- Respond positively and effectively to customer\’s needs
- To effectively answer trade counter and telephone sales and quotation enquiries quickly, accurately and efficiently
- Source materials needed to meet customer requirements for items not stocked through the correct channels
- Cultivate and maintain exceptional standards of customer service and ensuring Lawsons Best Practice, Standards and Company Policies are met
- Deal with customer queries effectively, pleasantly and in a timely manner
- Assist in the company stock counts, ensuring stock levels are maintained and merchandised
- Build rapport, be polite and courteous to customers
- Be vigilant to prevent loss of product by theft etc.
We Would Love To Meet Someone Who…
- Has previous Sales experience working in a Builders Merchants (essential to this position)
- Demonstrates a positive and friendly attitude, and enjoys managing a team to deliver and drive Sales.
- Will promote and adhere to the company\’s cultures, values and professionalism
- Holds excellent interpersonal skills, confidence and ability to approach customers
- Is excellent in communicating, influencing and negotiating
- Has experience in developing positive relationships with trade customers
- Has excellent IT Skills
- A professional approach and will promote and adhere to the company\’s culture and values
Seniority level
Not Applicable
Employment type
Full-time
Job function
Sales and Business Development
Industries
Building Materials
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Telesales - New Malden employer: Lawsons (Whetstone) Ltd
Contact Detail:
Lawsons (Whetstone) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telesales - New Malden
✨Tip Number 1
Familiarise yourself with the building materials industry, especially fencing and timber products. Understanding the products Lawsons offers will help you engage customers effectively and demonstrate your expertise during the interview.
✨Tip Number 2
Practice your communication skills, particularly in a sales context. Role-play scenarios where you handle customer inquiries or objections can prepare you for the types of interactions you'll have in the Telesales role.
✨Tip Number 3
Network with professionals in the builders' merchants sector. Attend industry events or join relevant online forums to connect with others who can provide insights or even referrals to help you stand out.
✨Tip Number 4
Showcase your previous sales experience by preparing specific examples of how you've successfully met sales targets or built customer relationships. This will demonstrate your capability to excel in the role at Lawsons.
We think you need these skills to ace Telesales - New Malden
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant sales experience, particularly in builders' merchants. Emphasise your ability to meet sales targets and provide excellent customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific experiences that demonstrate your sales skills and how you can contribute to Lawsons' success.
Highlight Interpersonal Skills: In your application, emphasise your interpersonal skills and ability to build relationships with customers. Provide examples of how you've successfully engaged with clients in previous roles.
Showcase IT Proficiency: Since the role requires excellent IT skills, mention any relevant software or systems you are familiar with. This could include CRM systems or inventory management tools that are commonly used in sales environments.
How to prepare for a job interview at Lawsons (Whetstone) Ltd
✨Know Your Products
Familiarise yourself with the range of products that Lawsons offers, especially those related to fencing and building materials. Being able to discuss specific products and their benefits will show your enthusiasm and knowledge during the interview.
✨Demonstrate Sales Experience
Prepare examples from your previous sales roles, particularly in builders' merchants or similar environments. Highlight how you successfully met sales targets and built relationships with customers, as this is crucial for the role.
✨Showcase Customer Service Skills
Be ready to discuss how you've handled customer queries and complaints in the past. Emphasising your ability to maintain high standards of customer service will resonate well with the interviewers.
✨Exhibit Team Leadership Qualities
Since the role involves supporting the Branch Manager and motivating the team, share experiences where you've led a team or contributed to a positive team environment. This will demonstrate your capability to drive sales through effective teamwork.
