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For Companies At a Glance
- Tasks: Engage with customers over the phone and at the trade counter to drive sales.
- Company: Join Lawsons, the UK's largest independent fencing and builders' merchants since 1921.
- Benefits: Enjoy a competitive salary, 25 days holiday, and a supportive work culture.
- Why this job: Be part of a dynamic team with real career progression and a focus on customer service.
- Qualifications: Previous sales experience in a builders' merchant environment is essential.
- Other info: Work hours are Monday to Friday, with alternate Saturdays required.
The predicted salary is between 28000 - 32000 £ per year.
Join Lawsons – Telesales Careers in Colney Heath
Lawsons, the UK’s largest independent fencing, timber and builders’ merchants, is seeking an enthusiastic Telesales team member at our Colney Heath branch. Operating since 1921, Lawsons continues to deliver quality materials and exceptional service from its 35 branches throughout London and the South East.
Telesales Job Opportunity
As a Telesales professional, you will be the first point of contact for both trade and retail customers. Through engaging, effective communication over the phone and at the trade counter, you will help us achieve our branch sales targets, foster new business relationships, and provide expert product advice and support to our valued clients.
Branch Location & Working Hours
- Location: Tyttenhanger Farm, Coursers Rd, St Albans, AL4 0PG.
- Hours: Monday – Friday, 07.30 – 17.00, plus every alternate Saturday 08.00 – 12.00 (44.5 hours per week)
Why Join Lawsons?
- Competitive salary between £35,000 – £40,000 based on your experience level.
- 25 days holiday plus bank holidays and 1 celebration day.
- Pension and Death in Service Schemes, plus Employee Assistance Programme.
- Supportive, inclusive work culture with real career progression opportunities.
Key Responsibilities – Telesales & Customer Service
- Actively pursue sales opportunities to help meet and exceed branch sales, margin, and gross profit goals.
- Handle inbound trade counter and telephone sales enquiries, offering knowledgeable advice and accurate quotations.
- Make outbound calls to prospective clients to generate leads and increase new business.
- Develop strong professional relationships with new and existing customers to encourage repeat business.
- Provide outstanding levels of customer service, promptly handling queries in a pleasant and efficient manner.
- Identify and source specialist materials as required, ensuring customer needs are met using approved channels.
- Maintain high standards of trade counter presentation and comply with company audit requirements.
- Support stock counts and stock merchandising to maintain product availability and reduce loss.
- Share market and customer feedback with management to improve services and product offerings.
About You – Skills & Experience Required for Telesales Roles
- Previous sales experience in a builders’ merchant environment is essential.
- Friendly, professional approach, able to build rapport with a diverse customer base.
- Confident communication, influencing, and negotiation skills.
- Experience using CRM and phone systems.
- Target-driven, highly motivated, and able to multitask in a fast-paced environment.
- Strong time management, IT literacy, and attention to detail.
- Demonstrates company values, professionalism, and a positive attitude in a collaborative team setting.
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Telesales - Colney Heath employer: Lawsons (Whetstone) Ltd
Contact Detail:
Lawsons (Whetstone) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telesales - Colney Heath
✨Tip Number 1
Familiarise yourself with the products and services offered by Lawsons. Understanding the specifics of fencing, timber, and builders' materials will help you engage more effectively with customers and demonstrate your expertise during conversations.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since you'll be the first point of contact for customers, being able to convey information clearly and confidently is crucial. Consider role-playing scenarios with a friend to build your confidence.
✨Tip Number 3
Research common sales techniques and strategies used in telesales. Being knowledgeable about effective selling methods can give you an edge when discussing how you would approach generating leads and closing sales.
✨Tip Number 4
Network with current or former employees of Lawsons if possible. They can provide insights into the company culture and expectations, which can help you tailor your approach and show that you're a good fit for their team.
We think you need these skills to ace Telesales - Colney Heath
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant sales experience, particularly in a builders' merchant environment. Emphasise your communication skills and ability to build rapport with customers.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role at Lawsons. Mention specific examples of how you've successfully met sales targets or provided excellent customer service in previous positions.
Highlight Relevant Skills: In your application, focus on skills that align with the job description, such as your experience with CRM systems, negotiation skills, and ability to multitask in a fast-paced environment.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Lawsons (Whetstone) Ltd
✨Know Your Products
Familiarise yourself with the products and services offered by Lawsons. Being able to discuss specific materials and their applications will show your expertise and enthusiasm for the role.
✨Practice Your Communication Skills
Since this role involves a lot of phone interaction, practice clear and confident communication. You might want to rehearse common sales scenarios or questions you could face during the interview.
✨Demonstrate Your Sales Experience
Be prepared to share specific examples from your previous sales roles, especially in a builders' merchant environment. Highlight how you met targets and built relationships with customers.
✨Show Enthusiasm for Customer Service
Emphasise your commitment to providing excellent customer service. Share instances where you went above and beyond to help a customer, as this aligns with Lawsons' values.
