Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with customers, drive sales, and maintain high service standards.
- Company: Join Lawsons, the UK's largest independent fencing and builders' merchants with a rich history since 1921.
- Benefits: Enjoy a competitive salary, 25 days holiday, and career advancement opportunities.
- Why this job: Be part of a supportive team that values your contributions and offers growth potential.
- Qualifications: Sales experience in builders' merchants is essential; strong communication and IT skills are a must.
- Other info: Work Monday to Friday with occasional Saturday shifts; located in Acton, London.
The predicted salary is between 30000 - 33000 £ per year.
About Lawsons
Lawsons is the UK’s largest independent fencing, timber and builders’ merchants and now boasts 35 branches, 700 employees and £165 million turnover, founded in 1921 and operates across London and the South East of England.
The Role
To support the Branch Manager in leading and motivating the branch team to achieve sales, gross margin and other key business targets. To grow branch sales and margins, by proactively chasing sales opportunities, finding new business, and developing relationships with new and existing customers. Within the Sales element of the role, you will engage with our customers over the trade counter and by telephone. You will be the first point of contact and the perfect host for our customers (Trade and Retail). You’ll advise customers on the most suitable and advantageous products to use and promote add on items. You’ll maintain a high standard of presentation within the trade counter and offer excellent levels of customer service at all times.
The working hours for this position would be Monday - Friday 07.30 - 17.00 and every 2nd Saturday 08.00 - 12.00 = 44.5 hours per week.
What is in it for you…
- Salary range from £30,000 - £33,000 depending on experience
- 25 days Holiday + Bank Holidays + 1 Celebration day
- Supportive work environment with career advancement potential
- Pension Scheme
- Death In Service Scheme
- Employee Assisted Programme
Key Accountabilities:
- Help to exceed branch Sales, Margins, and Gross profit
- Comply with company audit requirements
- Respond positively and effectively to customer’s needs
- To effectively answer trade counter and telephone sales and quotation enquiries quickly, accurately and efficiently.
- Conduct outbound calls to prospective clients to generate sales and qualify leads.
- Source materials needed to meet customer requirements for items not stocked through the correct channels
- Cultivate and maintain exceptional standards of customer service and ensuring Lawsons Best Practice, Standards and Company Policies are met
- Deal with customer queries effectively, pleasantly and in a timely manner
- Assist in the company stock counts, ensuring stock levels are maintained and merchandised
- Build rapport, be polite and courteous to customers
- Be vigilant to prevent loss of product by theft etc.
- Provide feedback to management on market trends and customer preferences.
We would love to meet someone who...
- Has previous Sales experience working in a Builders Merchants (essential to this position)
- Demonstrates a positive and friendly attitude, and enjoys managing a team to deliver and drive Sales.
- Will promote and adhere to the company's cultures, values and professionalism
- Holds excellent interpersonal skills, confidence and ability to approach customers
- Is excellent in communicating, influencing and negotiating
- Has experience in developing positive relationships with trade customers
- Has excellent IT Skills.
- Is highly motivated with a target-driven attitude.
- Has the ability to multitask and manage time effectively.
- Is competent in using CRM systems and phone systems.
- Holds a professional approach and will promote and adhere to the company’s culture and values.
Telesales - Acton employer: Lawsons (Whetstone) Ltd
Contact Detail:
Lawsons (Whetstone) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telesales - Acton
✨Tip Number 1
Familiarise yourself with the products and services offered by Lawsons. Understanding the specifics of fencing, timber, and builders' materials will help you engage more effectively with customers and demonstrate your expertise during the interview.
✨Tip Number 2
Brush up on your sales techniques, especially in a telesales context. Practice how to handle objections and close deals over the phone, as this role requires strong communication skills and the ability to influence customers.
✨Tip Number 3
Network with current or former employees of Lawsons if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
✨Tip Number 4
Prepare examples from your previous sales experience that highlight your ability to meet targets and build customer relationships. Being able to share specific success stories will demonstrate your capability and fit for the role.
We think you need these skills to ace Telesales - Acton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant sales experience, particularly in builders' merchants. Emphasise your ability to meet sales targets and your customer service skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific experiences that demonstrate your sales abilities and how you can contribute to Lawsons' success.
Highlight Relevant Skills: In your application, focus on key skills such as communication, negotiation, and relationship-building. Provide examples of how you've successfully used these skills in previous roles.
Showcase Your Knowledge: Demonstrate your understanding of the fencing and timber industry. Mention any relevant knowledge about products or market trends that could benefit Lawsons and their customers.
How to prepare for a job interview at Lawsons (Whetstone) Ltd
✨Know Your Products
Familiarise yourself with the range of products that Lawsons offers, especially those relevant to builders and tradespeople. Being able to discuss specific items and their benefits will show your expertise and readiness for the role.
✨Demonstrate Sales Experience
Prepare examples from your previous sales roles, particularly in builders' merchants or similar environments. Highlight how you successfully met targets and built relationships with customers to showcase your suitability for the position.
✨Showcase Customer Service Skills
Be ready to discuss how you've handled customer queries and complaints in the past. Emphasising your ability to maintain high standards of customer service will align well with Lawsons' commitment to exceptional service.
✨Exhibit Team Leadership Qualities
Since the role involves supporting the Branch Manager and motivating the team, prepare to share instances where you've led a team or contributed to a positive team environment. This will demonstrate your capability to drive sales and foster collaboration.
