At a Glance
- Tasks: Engage with customers over the phone and at the trade counter to drive sales.
- Company: Join Lawsons, the UK's largest independent fencing and builders' merchants since 1921.
- Benefits: Enjoy a competitive salary, 25 days holiday, and a supportive work culture.
- Other info: Work Monday to Friday with alternate Saturdays; great for balancing studies!
- Why this job: Be part of a dynamic team with real career progression and a focus on customer service.
- Qualifications: Previous sales experience in a builders' merchant environment is essential.
The predicted salary is between 35000 - 40000 € per year.
About Lawson's
Lawsons is the UK’s largest independent fencing, timber and builders’ merchants. Founded in 1921, we operate across London and the South East with 35 branches, over 700 employees and a turnover of £165 million. We pride ourselves on delivering high quality products and exceptional service to both trade and retail customers.
Location – Colney Heath
Join Lawsons at our Colney Heath branch as a Telesales colleague. This customer‑facing sales role combines outbound and inbound telesales with counter service in branch. You will support trade and retail customers by taking orders, offering product advice, processing transactions and maintaining accurate records. The role requires strong communication skills, good product knowledge and the ability to work closely with branch colleagues to ensure timely fulfilment of customer requirements.
Working Hours
This is a full‑time, permanent position. Typical hours are Monday to Friday 07:30 - 17:00 with 1 in 2 Saturday mornings 08:00 - 12:00.
What You Will Get In Return…
- Competitive salary £35,000 - £40,000, dependent on experience.
- 25 days holiday pro rata plus Bank Holidays and 1 Celebration day.
- Company pension scheme.
- Death in Service cover.
- Employee Assistance Programme and online GP access.
- Training and development opportunities including product and sales training.
Key Accountabilities
- Deliver effective telesales activity, making outbound calls to generate orders and following up leads to achieve sales targets.
- Handle inbound sales and enquiries promptly and professionally, advising customers on products, availability and suitable alternatives.
- Operate the branch counter, serving trade and retail customers with courteous, efficient service.
- Process orders accurately using company sales systems, including taking payments, recording customer details and preparing paperwork.
- Maintain and develop product knowledge across timber, fencing and builders’ merchant ranges to provide informed advice to customers.
- Liaise with yard and delivery colleagues to ensure orders are prepared and dispatched on time.
- Keep sales areas, counter and displays tidy and well stocked, replenishing promotional materials as required.
- Resolve customer queries and complaints professionally, escalating to the Branch Manager when necessary.
- Meet individual and branch sales targets and contribute to continuous improvement initiatives.
- Follow company Health & Safety procedures, using appropriate PPE when undertaking any manual handling tasks.
- Carry out any other reasonable tasks as requested by your line manager.
We would love to meet someone with…
- Previous telesales, counter sales or retail/customer service experience (essential).
- Strong communication skills with a polite, professional and customer‑focused manner.
- Good IT skills and experience using sales or CRM systems (essential).
- Basic numeracy and literacy to process payments and complete paperwork accurately.
- Ability to work to targets and manage time effectively in a busy branch environment.
- Willingness to carry out light manual handling tasks and work with yard colleagues as required.
- Positive, flexible approach and the ability to work as part of a team.
- Be vigilant and report any Health & Safety issues to the Line Manager immediately.
Why You Should Apply
- Join a respected, long‑established company with strong regional presence and commitment to colleague development.
- Be part of a supportive team where your contribution is valued and recognised.
- Receive access to wellbeing support, training and an employee rewards package.
- Progression opportunities within branch sales and customer service roles for the right candidate.
Lawsons is an equal opportunities employer and welcomes applications from all suitably qualified candidates. If you meet the essential requirements and are available to work from our Colney Heath branch, we would like to hear from you. #MP
Telesales in St Albans employer: Lawsons (Whetstone) Ltd
Lawsons is an exceptional employer, offering a competitive salary and a supportive, inclusive work culture that prioritises employee growth and career progression. Located in Colney Heath, our team enjoys generous holiday allowances, comprehensive benefits, and the opportunity to engage with a diverse customer base while contributing to the success of the UK's largest independent fencing and builders' merchants.
StudySmarter Expert Advice🤫
We think this is how you could land Telesales in St Albans
✨Tip Number 1
Familiarise yourself with the products and services offered by Lawsons. Understanding the specifics of fencing, timber, and builders' materials will help you engage more effectively with customers and demonstrate your expertise during conversations.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since you'll be the first point of contact for customers, being able to convey information clearly and confidently is crucial. Consider role-playing scenarios with friends or family to build your confidence.
✨Tip Number 3
Research common sales techniques and strategies used in telesales. Being knowledgeable about effective selling methods can give you an edge when discussing how you would approach generating leads and closing sales during the interview.
✨Tip Number 4
Network with current or former employees of Lawsons if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and show that you're a good fit for the team.
We think you need these skills to ace Telesales in St Albans
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant sales experience, particularly in a builders' merchant environment. Emphasise your communication skills and ability to build rapport with customers.
Craft a Compelling Cover Letter:Write a cover letter that showcases your enthusiasm for the Telesales role at Lawsons. Mention specific examples of how you've met sales targets or provided excellent customer service in previous roles.
Highlight Relevant Skills:In your application, focus on skills such as CRM usage, negotiation, and multitasking. Provide examples of how you've successfully used these skills in past positions.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Lawsons (Whetstone) Ltd
✨Know Your Products
Familiarise yourself with the products Lawsons offers, especially in fencing and timber. Being able to discuss these items confidently will show your expertise and help you build rapport with potential customers.
✨Practice Your Communication Skills
Since this role involves a lot of phone interaction, practice clear and engaging communication. You might want to rehearse common sales scenarios or questions that customers may ask to ensure you're prepared.
✨Demonstrate Your Sales Experience
Be ready to share specific examples from your previous sales roles, particularly in a builders' merchant environment. Highlight how you met targets and built relationships with clients to showcase your suitability for the position.
✨Show Enthusiasm for the Role
Express genuine interest in the telesales position and the company. A positive attitude and enthusiasm can set you apart from other candidates, making you more memorable to the interviewers.
