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For Companies At a Glance
- Tasks: Engage with customers over the phone and at the trade counter to drive sales.
- Company: Join Lawsons, the UK's largest independent fencing and builders' merchants since 1921.
- Benefits: Enjoy a competitive salary, 25 days holiday, and a supportive work culture.
- Why this job: Be part of a dynamic team with real career progression and a focus on customer service.
- Qualifications: Sales experience in a builders' merchant environment is essential; strong communication skills required.
- Other info: Work hours are Monday to Friday with alternate Saturdays; located in Colney Heath.
The predicted salary is between 35000 - 40000 £ per year.
About Lawsons
Lawsons is the UK’s largest independent fencing, timber and builders’ merchants. Founded in 1921, we operate across London and the South East with 35 branches, over 700 employees and a turnover of £165 million. We pride ourselves on delivering high quality products and exceptional service to both trade and retail customers.
Location – Colney Heath
Join Lawsons at our Colney Heath branch as a Telesales colleague. This customer-facing sales role combines outbound and inbound telesales with counter service in branch. You will support trade and retail customers by taking orders, offering product advice, processing transactions and maintaining accurate records. The role requires strong communication skills, good product knowledge and the ability to work closely with branch colleagues to ensure timely fulfilment of customer requirements.
Working Hours
This is a full-time, permanent position. Typical hours are Monday to Friday 07:30 – 17:00 with 1 in 2 Saturday mornings 08:00 – 12:00.
What you will get in return…
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Competitive salary £35,000 – £40,000, dependent on experience.
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25 days holiday pro rata plus Bank Holidays and 1 Celebration day.
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Company pension scheme.
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Death in Service cover.
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Employee Assistance Programme and online GP access.
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Training and development opportunities including product and sales training.
Key Accountabilities
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Deliver effective telesales activity, making outbound calls to generate orders and following up leads to achieve sales targets.
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Handle inbound sales and enquiries promptly and professionally, advising customers on products, availability and suitable alternatives.
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Operate the branch counter, serving trade and retail customers with courteous, efficient service.
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Process orders accurately using company sales systems, including taking payments, recording customer details and preparing paperwork.
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Maintain and develop product knowledge across timber, fencing and builders’ merchant ranges to provide informed advice to customers.
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Liaise with yard and delivery colleagues to ensure orders are prepared and dispatched on time.
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Keep sales areas, counter and displays tidy and well stocked, replenishing promotional materials as required.
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Resolve customer queries and complaints professionally, escalating to the Branch Manager when necessary.
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Meet individual and branch sales targets and contribute to continuous improvement initiatives.
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Follow company Health & Safety procedures, using appropriate PPE when undertaking any manual handling tasks.
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Carry out any other reasonable tasks as requested by your line manager.
We would love to meet someone with…
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Previous telesales, counter sales or retail/customer service experience (essential).
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Strong communication skills with a polite, professional and customer-focused manner.
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Good IT skills and experience using sales or CRM systems (essential).
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Basic numeracy and literacy to process payments and complete paperwork accurately.
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Ability to work to targets and manage time effectively in a busy branch environment.
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Willingness to carry out light manual handling tasks and work with yard colleagues as required.
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Positive, flexible approach and the ability to work as part of a team.
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Be vigilant and report any Health & Safety issues to the Line Manager immediately.
Why You Should Apply
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Join a respected, long-established company with strong regional presence and commitment to colleague development.
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Be part of a supportive team where your contribution is valued and recognised.
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Receive access to wellbeing support, training and an employee rewards package.
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Progression opportunities within branch sales and customer service roles for the right candidate.
Lawsons is an equal opportunities employer and welcomes applications from all suitably qualified candidates. If you meet the essential requirements and are available to work from our Colney Heath branch, we would like to hear from you.
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Telesales employer: Lawsons (Whetstone) Ltd
Contact Detail:
Lawsons (Whetstone) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telesales
✨Tip Number 1
Familiarise yourself with the products and services offered by Lawsons. Understanding the specifics of fencing, timber, and builders' materials will help you engage more effectively with customers and demonstrate your expertise during conversations.
✨Tip Number 2
Practice your communication skills by role-playing sales scenarios with friends or family. This will help you become more comfortable with handling inquiries and objections, which is crucial for a telesales position.
✨Tip Number 3
Research common sales techniques and strategies used in the builders' merchant industry. Being knowledgeable about these methods can give you an edge in discussions and show that you're proactive about your professional development.
✨Tip Number 4
Network with current or former employees of Lawsons on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
We think you need these skills to ace Telesales
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant sales experience, particularly in a builders' merchant environment. Emphasise your communication skills and any achievements that demonstrate your ability to meet sales targets.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the Telesales role at Lawsons. Mention specific reasons why you want to work there and how your skills align with their requirements, such as your ability to build rapport with customers.
Highlight Relevant Skills: In your application, focus on key skills mentioned in the job description, like confident communication, negotiation skills, and experience with CRM systems. Provide examples of how you've successfully used these skills in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Lawsons (Whetstone) Ltd
✨Know Your Products
Familiarise yourself with the products and services offered by Lawsons. Being able to discuss specific materials and their applications will show your expertise and help you build rapport with potential customers.
✨Practice Your Communication Skills
Since this role involves a lot of phone interaction, practice clear and confident communication. Role-play common customer scenarios with a friend to enhance your ability to handle inquiries effectively.
✨Demonstrate Your Sales Experience
Be prepared to share specific examples from your previous sales roles, especially in a builders' merchant environment. Highlight how you met or exceeded sales targets and built relationships with clients.
✨Show Enthusiasm for Customer Service
Emphasise your commitment to providing outstanding customer service. Share instances where you went above and beyond to assist a customer, as this aligns with Lawsons' values and expectations.