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For Companies At a Glance
- Tasks: Assist customers with product queries and maintain a welcoming shop environment.
- Company: Join Briants of Risborough, a leading supplier in the building and landscaping sector.
- Benefits: Enjoy 25 days holiday, a pension scheme, and exclusive discounts.
- Why this job: Make a direct impact on customer satisfaction in a supportive team culture.
- Qualifications: Previous retail experience is preferred but not essential; strong communication skills are a must.
- Other info: Full-time role with opportunities for career development and on-the-job training.
The predicted salary is between 30000 - 35000 £ per year.
About Briants of Risborough
Briants of Risborough, part of Lawsons, is a leading supplier in the building and landscaping sector. Serving Buckinghamshire and surrounding areas, our reputation is built on quality products, friendly service, and industry expertise. We pride ourselves on excellent customer relationships and continuous improvement across our business.
Shop Assistant Role Overview – Customer Service and Retail Support
As a Shop Assistant at Briants of Risborough, you will be a core member of our shop team, ensuring all customers – both trade and retail – receive outstanding service from the moment they step inside the branch. You will provide knowledgeable advice on products, handle queries and purchases with accuracy, and maintain a welcoming, organised, and safe shop environment. Your efforts help strengthen our customer relationships and uphold our high standards of customer experience.
Main Responsibilities for Shop Assistant – Retail Sales and Customer Interaction
- Deliver a friendly and helpful service at the shop counter, engaging with a variety of customers and supporting their needs.
- Handle product enquiries, recommend appropriate items, and provide advice on building and landscaping solutions.
- Efficiently process cash and card transactions, issue receipts, and maintain accurate till records.
- Ensure the shop floor and displays are well stocked, tidily merchandised, and all products are clearly labelled and priced.
- Respond promptly and courteously to all telephone and in-person enquiries.
- Work collaboratively with colleagues in the shop and yard to ensure seamless customer service and stock availability.
- Assist in the receipt, checking, and shelving of deliveries to the shop area.
- Maintain excellent standards of cleanliness and health & safety in all customer and staff areas.
- Monitor stock levels, report low or out-of-stock items, and assist with regular stock counts and audits as required.
- Report any customer feedback, issues, or shop maintenance needs promptly to the Shop Supervisor or Branch Manager.
- Promote additional products and special offers to customers to maximise sales opportunities.
- Promote and embody the values of Briants of Risborough and Lawsons at all times.
What We’re Looking For – Ideal Candidate Skills and Experience
- Previous experience in a retail or customer service environment (preferred, but not essential).
- Confident communication skills, friendly and approachable manner.
- Good attention to detail and accuracy in handling transactions and stock.
- Strong organisational skills and ability to prioritise tasks effectively.
- Comfortable working as part of a team in a busy branch atmosphere.
- Basic IT literacy (EPOS, email, or stock management systems is a plus).
- Willingness to learn about building and landscaping products and keep product knowledge up to date.
- Commitment to excellent health & safety and customer care standards.
- Flexible attitude and willingness to support colleagues and customers as needed.
Hours, Salary, and Benefits
- Full-time, permanent position.
- Typical working hours: Monday to Friday 07:30–17:00, every second Saturday 08:00–12:00 (44.5 hours per week).
- Salary: £30,000 - £35,000, dependent on experience.
- 25 days holiday per year, plus bank holidays and one celebration day.
- Pension scheme and death in service benefit.
- Employee Assistance Programme for your health and wellbeing.
- Access to My Rewards, including online GP services and exclusive discounts.
- On-the-job training and opportunities for career development within Lawsons.
Why Join Us?
- Be part of a respected, independent company with a positive team culture.
- Enjoy a varied role with direct impact on customer satisfaction.
- Develop your skills and grow your career within the builders' merchant and retail industry.
- Work in a supportive, inclusive environment that values your contribution.
Shop Assistant - Briants of Risborough employer: Lawsons (Whetstone) Ltd
Contact Detail:
Lawsons (Whetstone) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shop Assistant - Briants of Risborough
✨Tip Number 1
Familiarise yourself with the building and landscaping products that Briants offers. Understanding the product range will not only help you answer customer queries effectively but also demonstrate your commitment to the role during any interactions.
✨Tip Number 2
Practice your communication skills by engaging with friends or family in a retail scenario. Being friendly and approachable is key, so showing that you can connect with customers will set you apart from other candidates.
✨Tip Number 3
Visit the Briants of Risborough store before your interview. This will give you a feel for the environment and allow you to observe how staff interact with customers, which you can reference in your discussions.
✨Tip Number 4
Be prepared to discuss your organisational skills and how you manage tasks in a busy environment. Think of examples from past experiences where you successfully prioritised tasks or maintained a tidy workspace.
We think you need these skills to ace Shop Assistant - Briants of Risborough
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Shop Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in retail or customer service. Use bullet points to make it easy to read, and include specific examples of how you've provided excellent customer service in the past.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention why you want to work at Briants of Risborough and how your skills can contribute to their reputation for quality service.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for spelling and grammatical errors, and ensure that all information is accurate and presented professionally.
How to prepare for a job interview at Lawsons (Whetstone) Ltd
✨Know the Company
Before your interview, take some time to research Briants of Risborough and its parent company, Lawsons. Understand their values, products, and customer service approach. This knowledge will help you demonstrate your genuine interest in the role and align your answers with the company's ethos.
✨Showcase Your Customer Service Skills
As a Shop Assistant, excellent customer service is key. Prepare examples from your past experiences where you provided outstanding service or resolved customer issues. Highlight your ability to engage with different types of customers and how you can contribute to maintaining the shop's friendly atmosphere.
✨Demonstrate Product Knowledge
While you may not be an expert in building and landscaping products yet, showing a willingness to learn is crucial. Familiarise yourself with common products in the industry and be ready to discuss how you would approach learning about new items. This shows your commitment to providing knowledgeable advice to customers.
✨Prepare for Teamwork Questions
Briants values collaboration among staff. Be prepared to discuss your experience working in teams, how you handle conflicts, and your approach to supporting colleagues. Use specific examples to illustrate your teamwork skills and how they can benefit the shop environment.
