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- Tasks: Engage customers through telesales and counter service, providing product advice and processing orders.
- Company: Join Briants of Princes Risborough, a respected supplier in landscaping and construction.
- Benefits: Enjoy a competitive salary, 25 days holiday, and access to training and wellbeing support.
- Why this job: Be part of a supportive team where your contributions are valued and recognised.
- Qualifications: Experience in telesales or customer service, strong communication skills, and good IT knowledge.
- Other info: Opportunities for career progression within branch sales and customer service roles.
The predicted salary is between 34000 - 38000 £ per year.
Briants of Princes Risborough is part of the Lawsons Group, an independent supplier to the landscaping, fencing and construction sectors. We pride ourselves on delivering high quality products and exceptional service to both trade and retail customers from our Princes Risborough branch. We are seeking a motivated telesales colleague to join our team and support branch sales and customer service activities.
Location – Princes Risborough
This customer-facing sales role combines outbound and inbound telesales with counter service in branch. You will support trade and retail customers by taking orders, offering product advice, processing transactions and maintaining accurate records. The role requires strong communication skills, good product knowledge and the ability to work closely with branch colleagues to ensure timely fulfilment of customer requirements.
Working Hours
This is a full-time, permanent position. Typical hours are Monday to Friday 07:30 - 17:00 with 1 in 2 Saturday mornings 08:00 - 12:00.
What you will get in return…
- Competitive salary £34,000 - £38,000, dependent on experience.
- 25 days holiday pro rata plus Bank Holidays and 1 Celebration day.
- Company pension scheme.
- Death in Service cover.
- Employee Assistance Programme and online GP access.
- Training and development opportunities including product and sales training.
Key Accountabilities
- Deliver effective telesales activity, making outbound calls to generate orders and following up leads to achieve sales targets.
- Handle inbound sales and enquiries promptly and professionally, advising customers on products, availability and suitable alternatives.
- Operate the branch counter, serving trade and retail customers with courteous, efficient service.
- Process orders accurately using company sales systems, including taking payments, recording customer details and preparing paperwork.
- Maintain and develop product knowledge across timber, fencing and builders’ merchant ranges to provide informed advice to customers.
- Liaise with yard and delivery colleagues to ensure orders are prepared and dispatched on time.
- Keep sales areas, counter and displays tidy and well stocked, replenishing promotional materials as required.
- Resolve customer queries and complaints professionally, escalating to the Branch Manager when necessary.
- Meet individual and branch sales targets and contribute to continuous improvement initiatives.
- Follow company Health & Safety procedures, using appropriate PPE when undertaking any manual handling tasks.
- Carry out any other reasonable tasks as requested by your line manager.
We would love to meet someone with…
- Previous telesales, counter sales or retail/customer service experience (essential).
- Strong communication skills with a polite, professional and customer-focused manner.
- Good IT skills and experience using sales or CRM systems (essential).
- Basic numeracy and literacy to process payments and complete paperwork accurately.
- Ability to work to targets and manage time effectively in a busy branch environment.
- Willingness to carry out light manual handling tasks and work with yard colleagues as required.
- Positive, flexible approach and the ability to work as part of a team.
- Be vigilant and report any Health & Safety issues to the Line Manager immediately.
Why You Should Apply
- Join a respected, long-established company with strong regional presence and commitment to colleague development.
- Be part of a supportive team where your contribution is valued and recognised.
- Receive access to wellbeing support, training and an employee rewards package.
- Progression opportunities within branch sales and customer service roles for the right candidate.
Briants of Princes Risborough and Lawsons are equal opportunities employers and welcome applications from all suitably qualified candidates. If you meet the essential requirements and are available to work from our Princes Risborough branch, we would like to hear from you.
Telesales & Counter Sales Specialist in Princes Risborough employer: Lawsons (Whetstone) Ltd
Contact Detail:
Lawsons (Whetstone) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telesales & Counter Sales Specialist in Princes Risborough
✨Tip Number 1
Get to know the company inside out! Research Briants of Princes Risborough and understand their products and services. This will help you tailor your conversations during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since this role is all about talking to customers, try role-playing with a friend or family member. This will help you feel more confident when handling inquiries and making sales calls.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events related to landscaping and construction. This can give you insider tips and might even lead to a referral!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team at Briants of Princes Risborough.
We think you need these skills to ace Telesales & Counter Sales Specialist in Princes Risborough
Some tips for your application 🫡
Show Off Your Communication Skills: Since this role is all about connecting with customers, make sure your application highlights your strong communication skills. Use examples from your past experiences to show how you’ve effectively interacted with customers, whether it’s through telesales or face-to-face.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific requirements of the Telesales & Counter Sales Specialist role. Mention your relevant experience in telesales or customer service to grab our attention.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on what makes you a great fit for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Lawsons (Whetstone) Ltd
✨Know Your Products
Before the interview, make sure you brush up on your knowledge of timber, fencing, and builders’ merchant products. Being able to discuss these confidently will show that you're serious about the role and can provide informed advice to customers.
✨Practice Your Communication Skills
Since this role involves a lot of customer interaction, practice your communication skills. Try role-playing common sales scenarios with a friend or family member. This will help you articulate your thoughts clearly and professionally during the interview.
✨Show Your Customer Focus
Prepare examples from your past experience where you've gone above and beyond for a customer. Highlighting your customer-focused approach will demonstrate that you understand the importance of exceptional service in this role.
✨Be Ready for Role-Specific Questions
Expect questions related to telesales and counter service. Think about how you would handle inbound enquiries or process orders accurately. Showing that you can think on your feet and have a clear understanding of the job will impress the interviewers.