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- Tasks: Engage customers through telesales, providing product advice and processing orders.
- Company: Join Briants of Princes Risborough, a respected supplier in landscaping and construction.
- Benefits: Competitive salary, 25 days holiday, pension scheme, and employee assistance programme.
- Why this job: Be part of a supportive team and make a real impact in customer service.
- Qualifications: Experience in telesales or customer service, strong communication skills required.
- Other info: Great progression opportunities and a commitment to colleague development.
The predicted salary is between 34000 - 38000 £ per year.
Briants of Princes Risborough is part of the Lawsons Group, an independent supplier to the landscaping, fencing and construction sectors. We pride ourselves on delivering high quality products and exceptional service to both trade and retail customers from our Princes Risborough branch. We are seeking a motivated telesales colleague to join our team and support branch sales and customer service activities.
Location – Princes Risborough
This customer-facing sales role combines outbound and inbound telesales with counter service in branch. You will support trade and retail customers by taking orders, offering product advice, processing transactions and maintaining accurate records. The role requires strong communication skills, good product knowledge and the ability to work closely with branch colleagues to ensure timely fulfilment of customer requirements.
Working Hours
This is a full-time, permanent position. Typical hours are Monday to Friday 07:30 - 17:00 with 1 in 2 Saturday mornings 08:00 - 12:00.
What You Will Get In Return…
- Competitive salary £34,000 - £38,000, dependent on experience.
- 25 days holiday pro rata plus Bank Holidays and 1 Celebration day.
- Company pension scheme.
- Death in Service cover.
- Employee Assistance Programme and online GP access.
- Training and development opportunities including product and sales training.
Key Accountabilities
- Deliver effective telesales activity, making outbound calls to generate orders and following up leads to achieve sales targets.
- Handle inbound sales and enquiries promptly and professionally, advising customers on products, availability and suitable alternatives.
- Operate the branch counter, serving trade and retail customers with courteous, efficient service.
- Process orders accurately using company sales systems, including taking payments, recording customer details and preparing paperwork.
- Maintain and develop product knowledge across timber, fencing and builders’ merchant ranges to provide informed advice to customers.
- Liaise with yard and delivery colleagues to ensure orders are prepared and dispatched on time.
- Keep sales areas, counter and displays tidy and well stocked, replenishing promotional materials as required.
- Resolve customer queries and complaints professionally, escalating to the Branch Manager when necessary.
- Meet individual and branch sales targets and contribute to continuous improvement initiatives.
- Follow company Health & Safety procedures, using appropriate PPE when undertaking any manual handling tasks.
- Carry out any other reasonable tasks as requested by your line manager.
We would love to meet someone with…
- Previous telesales, counter sales or retail/customer service experience (essential).
- Strong communication skills with a polite, professional and customer-focused manner.
- Good IT skills and experience using sales or CRM systems (essential).
- Basic numeracy and literacy to process payments and complete paperwork accurately.
- Ability to work to targets and manage time effectively in a busy branch environment.
- Willingness to carry out light manual handling tasks and work with yard colleagues as required.
- Positive, flexible approach and the ability to work as part of a team.
- Be vigilant and report any Health & Safety issues to the Line Manager immediately.
Why You Should Apply
- Join a respected, long-established company with strong regional presence and commitment to colleague development.
- Be part of a supportive team where your contribution is valued and recognised.
- Receive access to wellbeing support, training and an employee rewards package.
- Progression opportunities within branch sales and customer service roles for the right candidate.
Briants of Princes Risborough and Lawsons are equal opportunities employers and welcome applications from all suitably qualified candidates. If you meet the essential requirements and are available to work from our Princes Risborough branch, we would like to hear from you.
Telesales in Princes Risborough employer: Lawsons (Whetstone) Ltd
Contact Detail:
Lawsons (Whetstone) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telesales in Princes Risborough
✨Tip Number 1
Get to know the company inside out! Research Briants of Princes Risborough and understand their products and services. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since this role is all about talking to customers, make sure you can articulate your thoughts clearly and confidently. Try mock calls with friends or family to get comfortable with handling different customer scenarios.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events related to landscaping and construction. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Briants team. Good luck!
We think you need these skills to ace Telesales in Princes Risborough
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A bit of enthusiasm and a friendly tone can go a long way in making your application stand out.
Tailor Your Application: Make sure to tailor your application to the Telesales role at Briants. Highlight any relevant experience in telesales or customer service, and don’t forget to mention your communication skills and product knowledge. We love seeing how you fit into our team!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points if necessary to make it easy for us to read. We appreciate well-structured applications that get straight to the important bits without fluff!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Lawsons (Whetstone) Ltd
✨Know Your Products
Before the interview, make sure you brush up on your knowledge of the products Briants offers, especially in timber, fencing, and builders’ merchant ranges. Being able to discuss these confidently will show your enthusiasm and readiness for the telesales role.
✨Practice Your Communication Skills
Since strong communication is key in this role, practice answering common interview questions out loud. Focus on being clear and concise, and try to convey a polite and professional tone, just like you would with customers.
✨Show Your Customer Service Experience
Be prepared to share specific examples from your previous telesales or customer service roles. Highlight how you handled inquiries, resolved complaints, or achieved sales targets. This will demonstrate your ability to thrive in a customer-facing environment.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the telesales role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.