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- Tasks: Lead a dynamic team, ensuring top-notch customer service and smooth branch operations.
- Company: Join Lawsons, the UK's largest independent supplier of timber and building materials.
- Benefits: Enjoy a competitive salary, generous holiday, and a supportive work environment.
- Why this job: Make a real impact in a respected company while developing your leadership skills.
- Qualifications: Experience in retail or builders’ merchants with strong customer service skills.
- Other info: Full-time role with opportunities for growth and a positive team culture.
The predicted salary is between 36000 - 38000 £ per year.
Lawsons is the UK’s largest independent supplier of timber, fencing, and building materials. With over 35 branches and 700+ colleagues across London and the South East, we deliver quality products, expert advice, and top-class customer service. We are seeking an experienced, customer-focused individual to join our team as a Branch Supervisor at our Acton branch.
Are you an organised and proactive supervisor with experience in builders’ merchants, retail, or warehouse operations? Do you take pride in high standards of customer service, team leadership, and health & safety? This role offers the chance to lead a busy branch, support colleagues, and help drive local commercial performance within a respected and growing business.
Main Responsibilities- Lead, coach and develop branch colleagues to deliver excellent customer service, safe working practices, and sales performance.
- Manage day-to-day branch operations including stock control, stock replenishment, merchandising and yard organisation.
- Ensure an efficient and customer-focused branch environment for trade and retail customers, resolving enquiries and issues promptly and professionally.
- Oversee health & safety compliance, ensuring all team members follow company procedures and complete required checks and paperwork.
- Support the branch manager with local targets, reporting, and implementing promotional activity to drive sales and margin.
- Assist with receiving and checking deliveries, maintaining accurate records of stock movements and returns.
- Deliver operational tasks as needed, including cashiering, telesales, and yard duties to ensure smooth branch running.
- Promote a positive team culture built on respect, integrity and customer care.
- Proven supervisory or team leader experience within builders’ merchants, retail, distribution or similar environment.
- Strong customer service focus with excellent communication and interpersonal skills.
- Good organisational skills with the ability to prioritise tasks and manage time effectively.
- Working knowledge of stock control and basic merchandising principles.
- Committed to health & safety best practice and familiar with routine checks and reporting.
- Confident using IT systems for stock, sales and basic reporting; willingness to learn company systems.
- Reliable, flexible and able to work as part of a busy team with occasional weekend or early starts as required.
This is a full-time, permanent position. 44.5 hours per week across Monday to Friday with 1 in 2 Saturday mornings working 08.00 - 12.00.
Employee BenefitsCompetitive salary (£36,000 - £38,000), dependent on experience. 25 days’ holiday plus UK.
Branch Supervisor in London employer: Lawsons (Whetstone) Ltd
Contact Detail:
Lawsons (Whetstone) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Branch Supervisor in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the builders’ merchants or retail sectors. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for the interview by researching Lawsons and understanding their values. Show us that you’re not just another candidate, but someone who genuinely cares about delivering top-class customer service and leading a team effectively.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to team leadership and customer service. We want to see how you handle real-life scenarios, so think of examples from your past experience that highlight your skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining our team at Lawsons.
We think you need these skills to ace Branch Supervisor in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Branch Supervisor role. Highlight your supervisory experience in builders’ merchants or similar environments, and don’t forget to showcase your customer service skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about leading a team and providing top-notch customer service. Share specific examples of how you've successfully managed operations or improved team performance.
Showcase Your Organisational Skills: As a Branch Supervisor, being organised is key. In your application, mention any tools or methods you use to keep things running smoothly. This could be anything from stock control systems to time management techniques.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to attach all your documents in one go. Plus, we love seeing applications come through our own platform!
How to prepare for a job interview at Lawsons (Whetstone) Ltd
✨Know Your Stuff
Before the interview, make sure you understand Lawsons' products and services inside out. Familiarise yourself with their range of timber, fencing, and building materials. This will not only show your interest but also help you answer questions about how you can contribute to their customer service and sales performance.
✨Showcase Your Leadership Skills
As a Branch Supervisor, you'll need to lead and develop a team. Prepare examples from your past experiences where you've successfully coached or managed a team. Highlight how you resolved conflicts, motivated colleagues, or improved team performance to demonstrate your leadership capabilities.
✨Emphasise Customer Service Excellence
Lawsons values high standards of customer service, so be ready to discuss your approach to customer interactions. Share specific instances where you went above and beyond for a customer or resolved a challenging situation. This will illustrate your commitment to delivering exceptional service.
✨Be Prepared for Operational Questions
Expect questions related to day-to-day branch operations, stock control, and health & safety compliance. Brush up on your knowledge of these areas and think of examples that showcase your organisational skills and attention to detail. Being able to discuss these topics confidently will set you apart.
