At a Glance
- Tasks: Engage customers through calls, promote products, and process orders with a focus on service.
- Company: Join Lawsons Letchworth, a leading independent supplier in the building materials sector.
- Benefits: Enjoy 25 days holiday, competitive salary, and staff discounts.
- Other info: Flexible hours, ongoing training, and genuine opportunities for career progression.
- Why this job: Be part of a supportive team and develop your sales skills while helping customers succeed.
- Qualifications: Previous telesales or customer service experience is essential; strong communication skills required.
The predicted salary is between 32000 - 34000 £ per year.
Lawsons Letchworth is welcoming applications for a new Telesales role. As part of the UK’s leading independent supplier of fencing, timber and building materials, you will play a key role in driving customer engagement and supporting branch sales through professional, proactive phone-based selling and excellent customer service.
Join the Letchworth branch as a valued member of our telesales team. In this role you will manage inbound and outbound customer calls, qualify opportunities, promote our product range, process orders accurately, and build strong customer relationships. You will work closely with branch colleagues to support commercial targets and deliver an exceptional customer experience.
Main Responsibilities- Handle high volumes of inbound and outbound calls in a professional and courteous manner, promoting products and services to trade and retail customers.
- Qualify sales leads, identify customer needs, and convert enquiries into orders while maintaining excellent customer service standards.
- Accurately process orders, quotations and amendments using the company’s systems and ensure timely follow-up with customers and the branch sales team.
- Maintain up-to-date product knowledge and proactively suggest suitable alternatives or upsell opportunities to maximise sales.
- Record customer interactions, preferences and activity clearly in CRM or order systems to support account management and reporting.
- Work collaboratively with branch colleagues, yard staff and delivery teams to ensure smooth order fulfilment and customer satisfaction.
- Meet and review individual and team sales targets, contributing ideas to improve processes and customer outcomes.
- Adhere to all company policies and relevant compliance requirements, including data protection and health & safety guidelines.
- Previous telesales, customer service or sales experience is essential, ideally within a builders merchants, trade supplier or similar environment.
- Excellent telephone manner with strong verbal communication skills and the ability to build rapport quickly with customers from diverse backgrounds.
- Confident in using IT systems, CRM and Microsoft Office applications; accurate data entry and attention to detail are required.
- Target-driven with a proactive, resilient approach to achieving sales and service goals.
- Good organisational skills, able to prioritise workload and manage multiple tasks in a busy branch environment.
- Team player with a positive attitude, flexible approach to duties and commitment to delivering high standards of customer service.
- Ability to learn product ranges and pricing quickly and to communicate technical information clearly to customers.
- Permanent, full-time role. Typical hours are Monday to Friday 07.30 - 17.00, with flexibility to cover peak periods and 1 in 2 Saturdays working 08.00 - 12.00.
- Competitive salary dependent on experience (£32,000 - £34,000).
- 25 days holiday plus bank holidays and an additional celebration day.
- Access to company pension scheme, Employee Assistance Programme and online GP services.
- Comprehensive induction, ongoing training and development opportunities within Lawsons Group.
- Staff discounts and a supportive working environment with genuine opportunities for progression.
We welcome applications from all suitably qualified candidates regardless of gender, age, background or experience. If you are an enthusiastic telesales professional looking for a rewarding opportunity at Lawsons Letchworth, we would love to hear from you.
Telesales Advisor – Builders Merchants (25 Days Holiday) in Letchworth employer: Lawsons (Whetstone) Ltd
At Lawsons Letchworth, we pride ourselves on being a leading independent supplier of building materials, offering a supportive and inclusive work environment where your contributions are valued. As a Telesales Advisor, you will benefit from competitive salary packages, 25 days of holiday, and comprehensive training opportunities that foster personal and professional growth. Join our friendly team and play a vital role in delivering exceptional customer service while enjoying the potential for career progression within a respected company.
StudySmarter Expert Advice🤫
We think this is how you could land Telesales Advisor – Builders Merchants (25 Days Holiday) in Letchworth
✨Tip Number 1
Get to know the company inside out! Before your interview, do a bit of research on Lawsons Letchworth. Understand their products and services, and think about how you can contribute to their sales goals. This will show them you're genuinely interested and ready to hit the ground running.
✨Tip Number 2
Practice your phone skills! Since this role is all about handling calls, try role-playing with a friend or family member. Focus on building rapport quickly and responding to customer needs. The more comfortable you are on the phone, the better you'll perform in the real deal!
✨Tip Number 3
Be ready to share your success stories! Think of examples from your previous telesales or customer service roles where you exceeded targets or turned a tough situation into a win. This will help you stand out and demonstrate your ability to drive sales and deliver excellent customer service.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and shows your enthusiasm for the role. And remember, apply through our website for the best chance at landing that job!
We think you need these skills to ace Telesales Advisor – Builders Merchants (25 Days Holiday) in Letchworth
Some tips for your application 🫡
Show Off Your Telesales Skills:Make sure to highlight any previous telesales or customer service experience in your application. We want to see how you've engaged with customers and driven sales in the past!
Be Personable and Professional:Your telephone manner is key! Use your application to demonstrate your ability to build rapport quickly and maintain a professional tone. Remember, we’re looking for someone who can connect with diverse customers.
Detail Your Organisational Skills:Since this role involves managing multiple tasks, share examples of how you’ve prioritised workloads in busy environments. We love seeing candidates who can juggle responsibilities while keeping everything on track!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Lawsons (Whetstone) Ltd
✨Know Your Products
Before the interview, make sure you have a solid understanding of the products and services offered by Lawsons Letchworth. Familiarise yourself with their range of fencing, timber, and building materials. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Practice Your Phone Skills
Since this role heavily relies on phone communication, practice your telephone manner. Conduct mock calls with friends or family to refine your ability to build rapport quickly and handle objections. Remember, a friendly and professional tone can make all the difference!
✨Showcase Your Sales Experience
Be prepared to discuss your previous telesales or customer service experience in detail. Highlight specific examples where you successfully converted leads into sales or provided exceptional customer service. This will demonstrate your capability to meet the demands of the role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, sales targets, or training opportunities. This shows that you’re engaged and genuinely interested in how you can contribute to the success of the branch.
